Welcome

We warmly welcome Dr. Lisa Precht for our KSRI Speaker Series on July, 5th when she speaks about why "We need to talk... Voice control and chat bots in 2022 - best practices and exciting applications".

Abstract: Speech – whether written or spoken – is the most natural form of interaction for humans. Voice control and chat bots are therefore becoming increasingly popular. In addition to the growing willingness of customers to try out this still "young" operating modality, however, their associated expectations are also rising. Although many providers have created excellent technical conditions in this area, conversations with voice assistants or bots sometimes still result in disappointing experiences and leave customers frustrated. In this presentation, I will shed light on the psychological perspective on which best practices can be used to create dialogs that not only delight customers, but can even contribute to greater efficiency or security. I will look at possible applications in areas, such as mental health, security and aging, as well as information search in times of fear and new threats.

We are happy to welcome Kivanç Semen for our KSRI Speaker Series on June, 20th, 17:15 h at TRIANGEL OpenSpace. His talk „Die Zukunft ist PIC – Privacy | Information Security | Compliance“ is part of the Community Congress Cyber Security and will be held in German. You can find the complete programm of the Community Congress here and are warmly welcome to join for the full evening. 

In his talk, Kivanç Semen will share some insights about his founding experience. In summer 2017 - when the DSGVO was about to come into effect, he and his school friend Thomas Regier decide to put their vision into action and build a business that protects the people behind the data.

Kivanç Semen is founder and CEO of DataGuard. He studied business informatics and industrial engineering at KIT, Carnegie Mellon University in Pittsburgh and the Universidad Carlos III in Madrid. During his studies, he set his focus on data privacy and IT-security. He worked as a programmer and IT-consultant since youth and founded his first consulting firm with the age of 17.

Simon Maier

Lukas Dierolf, Luca Dilger und Simon Maier, drei Studierende der Wirtschaftswissenschaftlichen Fakultät am KIT, beobachteten während der Pandemie, dass viele Studierende Schwierigkeiten hatten, zwischen Präsenzveranstaltungen auch Online-Lehrformate wahrzunehmen. Zu wenige Orte auf dem Campus waren dafür zugänglich. Sie beschlossen, selbst eine Lösung zu finden und erhielten dafür eine Förderung ....

We are happy to welcome Dr. Markus Pertlwieser as a guest lecturer for an inspiring talk on: Digitalization in the Banking Industry and Beyond: Doing Things Right vs. Doing the Right Things?.

Dr. Markus Pertlwieser is CEO of Penta – a digital platform for business banking solutions – and a proven expert in digital business models and platform economy. He has 20 years of experience in developing corporate strategies and has been responsible for numerous product innovations. Prior to joining Penta, Dr. Markus Pertlwieser worked in various management positions for Deutsche Bank AG, most recently as Chief Digital Officer and as a member of the Executive Board of DB Privat- und Firmenkundenbank. He started his career at McKinsey Company after graduating from KIT.

Due to the current situation, the event will take place online via Zoom. We offer this as an open guest lecture within our course “Digital Services: Business Models and Transformation” @IISM-DSI. You are cordially invited to sign up (free of charge): info@ksri.kit.edu.

Niels Feldmann

It gets cosy in TRIANGEL Open Space. Last weekend "intro CAFÉ" has opened its doors within the Innovation location at Kronenplatz. It is operated by a team of KIT students in a café-startup mode. Dishes are at least vegetarian, if not even vegan – everything produced sustainably and fair.

The paper “DEAL: Deep Evidential Active Learning for Image Classification” of our former master student Patrick Hemmer(DSI of IISM/ KSRI) together with Niklas Kühl and Jakob Schöffer was accepted for publication at the 19th IEEE International Conference on Machine Learning and Applications (ICMLA).

The research groups of Prof. Mädche, Prof. Satzger, and Prof. Weinhardt from IISM and KSRI will be present at at the 16th International Tagung Wirtschaftsinformatik (WI-2021) with 9 publications.

Congratulations to the authors! Lucas Baier, Vincent Kellner, Niklas Kühl, and Gerhard Satzger (DSI of IISM/KSRI) won the Best Paper Award in the “Decision Analytics and Service Science” track at the virtual HICSS-54 for their paper Switching Scheme: A Novel Approach for Handling Incremental Concept Drift in Real-World Data Sets!
 

The Power of Mentoring and Networking for Women in STEM—An IBM Female Talents Network Story

Would you like to know how the work at two internationally operating corporations looks like and which career opportunities they offer? We offer you a glance of IBM and Bosch.

How to delight corporate visitors of an innovation center? How to help people to distinguish real multimedia content from fake one in social media? What are new ways to communicate with customers in the financial services industry? How to radically innovate museums in a digital space?

Don't we all love to communicate with our insurance company? Or maybe not? This year, HUK-Coburg and their online-subsidiary HUK24 challenged one of our SUGAR Service Design Thinking teams to find out how insurances can communicate with their customers more actively, event-related and aligned with customers’ communication preferences.

We congratulate Max Schemmer, research associate and PhD candidate in the Digital Service Innovation research group of the KSRI/IISM, for winning the first place in the “Nachwuchspreis: Digitalisierung im Maschinenbau“ (Young Talent Award: Digitalization in mechanical engineering) of the VDMA. 

Last Friday, our last KSRI Industry Brunch in 2020 took place, focusing on Digital Service Transformation - a central focus of KSRI - for our corporate partners. 16 participants from 7 organizations joined the event.

Where does AI stand in industry today? Artificial Intelligence (AI) is becoming increasingly important. However, many businesses are still not able to demonstrate added value from AI projects – very often remaining in their infancy stage. What are the reasons behind this?

On 04.12.2020, we completed the webinar series “Designing Data-driven Business Models”, which was launched on 06.11.2020. Throughout 3 webinar sessions and an individual coaching session with each participating organization, guest speaker Claudia Schmitt-Lühmann introduced 13 participants from 8 organizations to the design of data-driven business models. 

"Collaboration between humans and computers is crucial in AI projects to solve problems that actually matter to people,” said Dr.-Ing. Michael Vössing (DSI/IISM) in an entertaining and insightful talk at the IBM Industrial2030 Meetup.

Understanding and shaping innovation via data-based and AI-supported Digital Services is a prerequisite for successful business model transformation. 

More than ever, business performance depends on connectivity. Blockchain enables us to connect beyond company borders. 

On October 28, more than 60 experts from industry and academia joined our digital conference themed "High Tech meets High Touch". The DL2030 project team shared their vision of the "Dienstleistungswende" and discussed strategies for Germany to be among the top players in services by 2030.

On behalf of SHARE NOW, Prof. Dr. Hansjörg Fromm and Dr. Patrick Jochem, together with their team, conducted a comprehensive study on the impact of car sharing on the mobility of city dwellers with over 10000 participants from 11 European cities.