Welcome

The research groups of Prof. Mädche, Prof. Satzger, and Prof. Weinhardt from IISM and KSRI will be present at at the 16th International Tagung Wirtschaftsinformatik (WI-2021) with 9 publications.

Congratulations to the authors! Lucas Baier, Vincent Kellner, Niklas Kühl, and Gerhard Satzger (DSI of IISM/KSRI) won the Best Paper Award in the “Decision Analytics and Service Science” track at the virtual HICSS-54 for their paper Switching Scheme: A Novel Approach for Handling Incremental Concept Drift in Real-World Data Sets!
 

The Power of Mentoring and Networking for Women in STEM—An IBM Female Talents Network Story

Would you like to know how the work at two internationally operating corporations looks like and which career opportunities they offer? We offer you a glance of IBM and Bosch.

How to delight corporate visitors of an innovation center? How to help people to distinguish real multimedia content from fake one in social media? What are new ways to communicate with customers in the financial services industry? How to radically innovate museums in a digital space?

Don't we all love to communicate with our insurance company? Or maybe not? This year, HUK-Coburg and their online-subsidiary HUK24 challenged one of our SUGAR Service Design Thinking teams to find out how insurances can communicate with their customers more actively, event-related and aligned with customers’ communication preferences.

We congratulate Max Schemmer, research associate and PhD candidate in the Digital Service Innovation research group of the KSRI/IISM, for winning the first place in the “Nachwuchspreis: Digitalisierung im Maschinenbau“ (Young Talent Award: Digitalization in mechanical engineering) of the VDMA. 

Last Friday, our last KSRI Industry Brunch in 2020 took place, focusing on Digital Service Transformation - a central focus of KSRI - for our corporate partners. 16 participants from 7 organizations joined the event.

Where does AI stand in industry today? Artificial Intelligence (AI) is becoming increasingly important. However, many businesses are still not able to demonstrate added value from AI projects – very often remaining in their infancy stage. What are the reasons behind this?

On 04.12.2020, we completed the webinar series “Designing Data-driven Business Models”, which was launched on 06.11.2020. Throughout 3 webinar sessions and an individual coaching session with each participating organization, guest speaker Claudia Schmitt-Lühmann introduced 13 participants from 8 organizations to the design of data-driven business models. 

In the article, the authors use machine learning and apply so-called drift detection methods in a novel way to measure the effectiveness of policy interventions — instantiated on the example of the COVID-19 pandemic. 

"Collaboration between humans and computers is crucial in AI projects to solve problems that actually matter to people,” said Dr.-Ing. Michael Vössing (DSI/IISM) in an entertaining and insightful talk at the IBM Industrial2030 Meetup.

Understanding and shaping innovation via data-based and AI-supported Digital Services is a prerequisite for successful business model transformation. 

More than ever, business performance depends on connectivity. Blockchain enables us to connect beyond company borders. 

On October 28, more than 60 experts from industry and academia joined our digital conference themed "High Tech meets High Touch". The DL2030 project team shared their vision of the "Dienstleistungswende" and discussed strategies for Germany to be among the top players in services by 2030.

On behalf of SHARE NOW, Prof. Dr. Hansjörg Fromm and Dr. Patrick Jochem, together with their team, conducted a comprehensive study on the impact of car sharing on the mobility of city dwellers with over 10000 participants from 11 European cities.