Dipl.-Inform.Wirt. Peter Hottum
- Geschäftsführer
Nach Vereinbarung
4A-03
+49 721 608-45777
peter hottumNxj4∂kit edu
- Kaiserstraße 89
Gebäude 05.20
D-76133 Karlsruhe
Tätigkeiten
Forschungsinteressen
- Service Analytics und Data Mining
- Service Systeme und gemeinsame Wertschöpfung
- Kundenbeitragsmanagement (CCM)
- Kundeneinbindung und Servicequalität
- Service Science, Management and Engineering (SSME)
Lehre
- Service Innovation in Practice (Seminarpraktikum)
- Service Science Management and Engineering (Seminar)
- Service Innovation (Vorlesung und Übung)
Projekte
- - Dienstleistungen für Elektromobilität
- SiNLAB - Service Innovation Lab
- INSPIRE - Qualität und Produktivität von Gesundheitsdienstleistungen IT-gestützt steigern und gestalten
- ServUp - Dynamisches phasenbezogenes Produktivitätsmanagement für Dienstleistungen
- ServIN - Dienstleistungsinnovation und Methoden
- SerProM - Service Procurement
Lebenslauf
Peter Hottum studierte Informationswirtschaft an der Universität Karlsruhe (TH). Während seines Studiums sammelte er Projekterfahrung in Dienstleistungs- und Industrieunternehmen, wie IBM (Global Business Services, München), SAP (Inspire/Research, Walldorf), Daimler (Truck Group Europe, Wörth) und Siemens (Power Transmission and Distribution, Schanghai). Seine Diplomarbeit schrieb er über die Herausforderungen und Lösungsansätze bei der Beschaffung wissensintensiver Dienstleistungen.
Seit Juli 2009 ist er Mitglied der Forschungsgruppe Digital Service Innovation am Karlsruhe Service Research Institute. Von März bis Juni 2012 arbeitete er mit Prof. Stephen Kwan im Rahmen eines Forschungsaufenthaltes an der San José State University (USA). Seit November 2015 nimmt er die Aufgaben des Geschäftsführers des KSRI wahr.
Durch seine interdisziplinäre Forschung im Bereich der Service Science hat Peter Hottum Publikationen in verschiedenen Gebieten der BWL (wie Dienstleistungsmanagement, Wirtschaftsinformatik und Operations Research) verfasst. Diese wurden in renommierten Zeitschriften (z.B. Zeitschrift für betriebswirtschaftliche Forschung VHB jourqual B, Service Science VHB jourqual C und Service Industries Journal VHB jourqual C) und für Konferenzen (z.B. Hawaii International Conference on System Sciences VHB jourqual C, International Conference on Exploring Service Science VHB jourqual C und International Conference on Operations Research VHB jourqual D) veröffentlicht.
Auszeichnungen
- Auslandsstipendium des Karlsruhe House of Young Scientists 2012
- Auszeichnung der Fakultät für Wirtschaftswissenschaften für die Übung zu Service Innovation 2010
Akademische und wissenschaftliche Aktivitäten
- Co-Chair des Workshops "IT-gestützte Dienstleistungsansätze in der Elektromobilität 2013" im Rahmen der 43. Jahrestagung der Gesellschaft für Informatik (GI e.V.)
- Chair der Session 'Service Analytics and Optimization' auf der International Conference on Operations Research 2014
- Session Chair auf der 6. International Conference on Exploring Service Science 2015
- Mitglied des Workshop-Komitees des 1. Karlsruhe Service Summit Research Workshop 2015
- Session Chair auf der 24. Annual Frontiers in Service Conference 2015
- Mitglied des Workshop-Komitees des 2. KSS Research Workshop 2016
- Local Arrangements Chair der 12. International Conference on Design Science Research in Information Systems and Technology 2017
2019
Proceedingsbände
Proceedings of the KSS Research Workshop: A Selection of Talks and Presentations on Designing the Digital Transformation.
Hottum, P.; Jochem, P.; Maleshkova, M.; Morana, S.; Reuter-Oppermann, M.; Stryja, C.
2019. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000104369
Hottum, P.; Jochem, P.; Maleshkova, M.; Morana, S.; Reuter-Oppermann, M.; Stryja, C.
2019. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000104369
2018
Proceedingsbände
Exploring Service Science : 9th International Conference (IESS 2018), Karlsruhe, September 19-21, 2018.
Satzger, G.; Patricio, L.; Zaki, M.; Kühl, N.; Hottum, P.
2018. Springer Verlag. doi:10.1007/978-3-030-00713-3
Satzger, G.; Patricio, L.; Zaki, M.; Kühl, N.; Hottum, P.
2018. Springer Verlag. doi:10.1007/978-3-030-00713-3
2017
Proceedingsbeiträge
Towards Designing an Assistant for Semi-Automatic EMS Dispatching.
Reuter-Oppermann, M.; Morana, S.; Hottum, P.
2017. Proceedings of the 50th Hawaii International Conference on System Sciences (HICSS), Waikoloa, HI, USA, January 4-7, 2017, 3556–3565, University of Hawai’i at Manoa
Reuter-Oppermann, M.; Morana, S.; Hottum, P.
2017. Proceedings of the 50th Hawaii International Conference on System Sciences (HICSS), Waikoloa, HI, USA, January 4-7, 2017, 3556–3565, University of Hawai’i at Manoa
Vorträge
Mathematische Verfahren zur Unterstützung der Rettungsdienstplanung.
Reuter-Oppermann, M.; Hottum, P.
2017. Zi Konferenz Versorgungsforschung „Health Services Research Conference“, Berlin, 13. - 14. September 2017
Reuter-Oppermann, M.; Hottum, P.
2017. Zi Konferenz Versorgungsforschung „Health Services Research Conference“, Berlin, 13. - 14. September 2017
2016
Proceedingsbeiträge
Towards a Customer-Oriented Queuing in Service Incident Management.
Hottum, P.; Reuter-Oppermann, M.
2016. Operations Research Proceedings 2014 - Selected Papers of the Annual International Conference of the German Operations Research Society (OR), Aachen, Germany, September 2-5, 2014. Ed.: M. Lübbecke, 233–239, Springer International Publishing. doi:10.1007/978-3-319-28697-6_33
Hottum, P.; Reuter-Oppermann, M.
2016. Operations Research Proceedings 2014 - Selected Papers of the Annual International Conference of the German Operations Research Society (OR), Aachen, Germany, September 2-5, 2014. Ed.: M. Lübbecke, 233–239, Springer International Publishing. doi:10.1007/978-3-319-28697-6_33
Service science textbooks: Opportunities of an interdisciplinary approach.
Kunze von Bischhoffshausen, J.; Hottum, P.; Schüritz, R.
2016. Exploring Services Science, 7th International Conference IESS 2016, Bucharest, RO, May 25-27, 2016. Ed.: T. Borangiu, 742–749, Springer Verlag. doi:10.1007/978-3-319-32689-4_57
Kunze von Bischhoffshausen, J.; Hottum, P.; Schüritz, R.
2016. Exploring Services Science, 7th International Conference IESS 2016, Bucharest, RO, May 25-27, 2016. Ed.: T. Borangiu, 742–749, Springer Verlag. doi:10.1007/978-3-319-32689-4_57
Vorträge
Design Science Research in Service Science: Towards a Theory-Grounded Design of Digital Service Systems.
Morana, S.; Hottum, P.; Maedche, A.
2016. Service Science: Perspectives from the Next Generation of Service Scholars, Pre-ECIS Workshop, Istanbul, Turkey, June 12th, 2016
Morana, S.; Hottum, P.; Maedche, A.
2016. Service Science: Perspectives from the Next Generation of Service Scholars, Pre-ECIS Workshop, Istanbul, Turkey, June 12th, 2016
2015
Buchaufsätze
Dienstleistungen für Elektromobilität : Netzwerke und Allianzen.
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität : Ergebnisse einer Expertenstudie. Hrsg.: S. Lamberth-Cocca, 47–61, Fraunhofer Verlag
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität : Ergebnisse einer Expertenstudie. Hrsg.: S. Lamberth-Cocca, 47–61, Fraunhofer Verlag
Produktivität und Kundeneinbindung: Analyse der Auswirkungen des Kundenbeitrags für die Dienstleistungsentwicklung.
Kohler, M.; Hottum, P.; Fromm, H.; Satzger, G.
2015. Phasenübergreifendes Service Life Cycle Management zur Steigerung der Dienstleistungsproduktivität. Messung, Bewertung und Steigerung - konzeptionelle und praxisbezogene Ansätze. Hrsg.: W. Ganz, 66–90, Fraunhofer Verlag
Kohler, M.; Hottum, P.; Fromm, H.; Satzger, G.
2015. Phasenübergreifendes Service Life Cycle Management zur Steigerung der Dienstleistungsproduktivität. Messung, Bewertung und Steigerung - konzeptionelle und praxisbezogene Ansätze. Hrsg.: W. Ganz, 66–90, Fraunhofer Verlag
Service Co-creation.
Kunze von Bischhoffshausen, J.; Hottum, P.; Straub, T.
2015. Fundamentals of Service Systems. Ed.: J. Cardoso, 261–296, Springer Verlag
Kunze von Bischhoffshausen, J.; Hottum, P.; Straub, T.
2015. Fundamentals of Service Systems. Ed.: J. Cardoso, 261–296, Springer Verlag
Netzwerke und Allianzen.
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität - Ergebnisse einer Expertenstudie, 47–60, Fraunhofer Verlag
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität - Ergebnisse einer Expertenstudie, 47–60, Fraunhofer Verlag
Zeitschriftenaufsätze
Management der Interaktionsqualität in industriellen Dienstleistungsnetzwerken : Ein Service-Analytics-Ansatz für die Störungsbearbeitung.
Satzger, G.; Hottum, P.
2015. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, (69/15), 150–173
Satzger, G.; Hottum, P.
2015. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, (69/15), 150–173
Proceedingsbeiträge
Entwicklung eines Frameworks zur Beschreibung von Geschäftsmodellen für Elektromobilitätsdienstleistungen.
Stryja, C.; Schüritz, R.; Kühl, N.; Hottum, P.; Satzger, G.
2015. Energiesysteme im Wandel: Evolution oder Revolution? 9. Internationale Energiewirtschaftstagung, IEWT, Wien, Österreich, 11 - 13. Februar 2015, 1–17
Stryja, C.; Schüritz, R.; Kühl, N.; Hottum, P.; Satzger, G.
2015. Energiesysteme im Wandel: Evolution oder Revolution? 9. Internationale Energiewirtschaftstagung, IEWT, Wien, Österreich, 11 - 13. Februar 2015, 1–17
Towards a Framework of Influence Factors for Value Co-creation in Service Systems.
Hottum, P.; Kieninger, A.; Brinkhoff, P.
2015. Exploring Services Science : 6th International Conference on Exploring Services Science, IESS, Porto, Portugal, February 4 - 6, 2015. Ed.: H. Nóvoa, 1–11, Springer Verlag. doi:10.1007/978-3-319-14980-6_1
Hottum, P.; Kieninger, A.; Brinkhoff, P.
2015. Exploring Services Science : 6th International Conference on Exploring Services Science, IESS, Porto, Portugal, February 4 - 6, 2015. Ed.: H. Nóvoa, 1–11, Springer Verlag. doi:10.1007/978-3-319-14980-6_1
Towards an IT-Based Coordination Platform for the German Emergency Medical Service System.
Reuter-Oppermann, M.; Kunze von Bischhoffshausen, J.; Hottum, P.
2015. Exploring Services Science : 6th International Conference on Exploring Services Science, IESS, Porto, Portugal, February 4 - 6, 2015. Ed.: H. Nóvoa, 253–263, Springer Verlag. doi:10.1007/978-3-319-14980-6_20
Reuter-Oppermann, M.; Kunze von Bischhoffshausen, J.; Hottum, P.
2015. Exploring Services Science : 6th International Conference on Exploring Services Science, IESS, Porto, Portugal, February 4 - 6, 2015. Ed.: H. Nóvoa, 253–263, Springer Verlag. doi:10.1007/978-3-319-14980-6_20
Vorträge
Business Models for Electric Mobility Services : Development of a user focused framework.
Schüritz, R.; Kühl, N.; Stryja, C.; Hottum, P.; Satzger, G.
2015. 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9th - 12th July 2015
Schüritz, R.; Kühl, N.; Stryja, C.; Hottum, P.; Satzger, G.
2015. 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9th - 12th July 2015
Operationalizing Value Co-Creation : An Analytics Approach to Measuring Customer Contribution in Service Incident Management.
Hottum, P.; Satzger, G.; Hackober, C.; Schäfer, B.
2015. 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9th - 12th July 2015
Hottum, P.; Satzger, G.; Hackober, C.; Schäfer, B.
2015. 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9th - 12th July 2015
Measuring Integration Service Quality Gap in a Service System Network.
Kwan, S. K.; Hottum, P.
2015. 24th Annual Frontiers in Service Conference, San José, CA, USA, July 9-12, 2015
Kwan, S. K.; Hottum, P.
2015. 24th Annual Frontiers in Service Conference, San José, CA, USA, July 9-12, 2015
2014
Zeitschriftenaufsätze
Maintaining Consistent Customer Experience in Service System Networks.
Kwan, S. K.; Hottum, P.
2014. Service Science, 6 (2), 136–147. doi:10.1287/serv.2014.0069
Kwan, S. K.; Hottum, P.
2014. Service Science, 6 (2), 136–147. doi:10.1287/serv.2014.0069
Proceedingsbeiträge
Service networks in the area of E-mobility.
Stryja, C.; Hottum, P.; Fromm, H.
2014. Advances in The Human Side of Service Engineering - 5th International Conference on Applied Human Factors and Ergonomics (AHFE’14), Krakow, Poland, July 19-23, 2014. Ed.: L. Freund, 186–198, AHFE
Stryja, C.; Hottum, P.; Fromm, H.
2014. Advances in The Human Side of Service Engineering - 5th International Conference on Applied Human Factors and Ergonomics (AHFE’14), Krakow, Poland, July 19-23, 2014. Ed.: L. Freund, 186–198, AHFE
The Integration Quality Gap in Service System Networks.
Kwan, S.; Hottum, P.
2014. INFORMS Annual Meeting, San Francisco, California/USA, November 9-12, 2014
Kwan, S.; Hottum, P.
2014. INFORMS Annual Meeting, San Francisco, California/USA, November 9-12, 2014
Forschungsberichte/Preprints
Ideas on Customer-oriented Queuing in Service Incident Management.
Hottum, P.; Reuter, M.
2014. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000043433
Hottum, P.; Reuter, M.
2014. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000043433
Vorträge
Towards a Customer-oriented Queuing in Service Incident Management.
Hottum, P.; Reuter-Oppermann, M.
2014. International Conference of the German Operations Research Society (OR), Aachen, Germany, September 2-5, 2014
Hottum, P.; Reuter-Oppermann, M.
2014. International Conference of the German Operations Research Society (OR), Aachen, Germany, September 2-5, 2014
2013
Zeitschriftenaufsätze
The Dynamics of Service Productivity and Value Creation: A Service Life Cycle Perspective.
Janeschek, S.; Hottum, P.; Kicherer, F.; Bienzeisler, B.
2013. The Service Industries Journal : Special Issue: Productivity of Services NextGen - Beyond Output/Input, 33 (3-4), 366–377. doi:10.1080/02642069.2013.747518
Janeschek, S.; Hottum, P.; Kicherer, F.; Bienzeisler, B.
2013. The Service Industries Journal : Special Issue: Productivity of Services NextGen - Beyond Output/Input, 33 (3-4), 366–377. doi:10.1080/02642069.2013.747518
Customer Integration in Service Innovation: An Exploratory Study.
Straub, T.; Kohler, M.; Hottum, P.; Arrass, V.; Welter, D.
2013. Journal of technology management & innovation, 8 (3), 25–33. doi:10.4067/S0718-27242013000400003
Straub, T.; Kohler, M.; Hottum, P.; Arrass, V.; Welter, D.
2013. Journal of technology management & innovation, 8 (3), 25–33. doi:10.4067/S0718-27242013000400003
Proceedingsbeiträge
Increase Accuracy of Service Costing using Customer Involvement : An Application Scenario based on Service System Analytics.
Seiringer, W.; Hottum, P.; Cardoso, J.
2013. SIG SVC 2013 Workshop, Delivering and Managing Services in "Systems of Service Systems", Milano, Italy, 15th December 2013
Seiringer, W.; Hottum, P.; Cardoso, J.
2013. SIG SVC 2013 Workshop, Delivering and Managing Services in "Systems of Service Systems", Milano, Italy, 15th December 2013
Maintaining Consistent Customer Experience in Service System Networks.
Kwan, S. K.; Hottum, P.
2013. Proceedings of the 2013 Naples Forum on Service, Napoli, Italy, 18-21 June 2013
Kwan, S. K.; Hottum, P.
2013. Proceedings of the 2013 Naples Forum on Service, Napoli, Italy, 18-21 June 2013
Service Productivity - Measuring and Improving the Value created through Services.
Janeschek, S.; Kohler, M.; Rößner, A.; Hottum, P.
2013. 2013 Frontiers in Service Conference July 4 - 7, 2013 Taipei, Taiwan, Conference Proceedings
Janeschek, S.; Kohler, M.; Rößner, A.; Hottum, P.
2013. 2013 Frontiers in Service Conference July 4 - 7, 2013 Taipei, Taiwan, Conference Proceedings
Vorträge
Service Productivity : Measuring and Improving the Value created through Services.
Janeschek, S.; Kohler, M.; Rößner, A.; Hottum, P.
2013. 22nd Annual Frontiers in Service Conference, Taipei, Taiwan, 4th July 2013
Janeschek, S.; Kohler, M.; Rößner, A.; Hottum, P.
2013. 22nd Annual Frontiers in Service Conference, Taipei, Taiwan, 4th July 2013
2012
Buchaufsätze
Innovation Patterns and Barriers.
Hottum, P.; Lorenz, R.; Neus, A.; Schultz, C.
2012. Methods in Service Innovation: Current Trends and Future Perspectives. Ed.: W. Ganz, 13–26, Fraunhofer Verlag
Hottum, P.; Lorenz, R.; Neus, A.; Schultz, C.
2012. Methods in Service Innovation: Current Trends and Future Perspectives. Ed.: W. Ganz, 13–26, Fraunhofer Verlag
Proceedingsbeiträge
Moving from B2X to B2X2Y value propositions in service system networks.
Kwan, S. K.; Hottum, P.; Kieliszewski, C. A.
2012. 1st International Conference on Human Side of Service Engineering (HSSE 2012), San Franciso, USA, July 20 - July 25, 2012
Kwan, S. K.; Hottum, P.; Kieliszewski, C. A.
2012. 1st International Conference on Human Side of Service Engineering (HSSE 2012), San Franciso, USA, July 20 - July 25, 2012
Productivity Measurement in Complex Service Systems - A White Paper on (lm-)Possibilities.
Fromm, H.; Hottum, P.
2012. The Future of Services in a Connected World. Fifth annual EurOMA Service Operations Management Forum, 19.-20. September 2012, Cambridge, UK
Fromm, H.; Hottum, P.
2012. The Future of Services in a Connected World. Fifth annual EurOMA Service Operations Management Forum, 19.-20. September 2012, Cambridge, UK
Barriers to Service Innovation - Perspectives from Research and Practice.
Lorenz, R.; Burger, T.; Hottum, P.
2012. 2012 IEEE International Conference on Management of Innovation and Technology (ICMIT), 11.-13.6.2012, Sanur, Bali, 710–717, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/ICMIT.2012.6225894
Lorenz, R.; Burger, T.; Hottum, P.
2012. 2012 IEEE International Conference on Management of Innovation and Technology (ICMIT), 11.-13.6.2012, Sanur, Bali, 710–717, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/ICMIT.2012.6225894
Steigerung der Dienstleistungsproduktivität durch Service Management: Optimaler Einsatz der Ressourcen und Auswirkungen auf die Dienstleistungsarbeit.
Rößner, A.; Kramer, J.; Hottum, P.; Kohler, M.
2012. Proceedings of the 3rd Rostock Conference on Service Research 13.-14.9.2012, Rostock. Hrsg.: Faculty of Economic and Social Sciences, University of Rostock
Rößner, A.; Kramer, J.; Hottum, P.; Kohler, M.
2012. Proceedings of the 3rd Rostock Conference on Service Research 13.-14.9.2012, Rostock. Hrsg.: Faculty of Economic and Social Sciences, University of Rostock
Vorträge
Productivity Measurement in Complex Service Systems : A White Paper on (Im-)Possibilities.
Fromm, H.; Hottum, P.
2012. The Future of Services in a Connected World : 5th International EurOMA Service Operations Management Forum (SOMF), Cambridge, UK, 19th - 20th September 2012
Fromm, H.; Hottum, P.
2012. The Future of Services in a Connected World : 5th International EurOMA Service Operations Management Forum (SOMF), Cambridge, UK, 19th - 20th September 2012
2011
Proceedingsbeiträge
Service productivity in the context of the service life cycle.
Kicherer, F.; Hottum, P.; Janeschek, S.; Bienzeisler, B.
2011. Productivity of Services NextGen - Beyond Output / Input. RESER 2011. Programme and Abstracts : September 8th-9th 2011, Hamburg, Germany. Ed.: Walter Ganz, Fraunhofer Verlag
Kicherer, F.; Hottum, P.; Janeschek, S.; Bienzeisler, B.
2011. Productivity of Services NextGen - Beyond Output / Input. RESER 2011. Programme and Abstracts : September 8th-9th 2011, Hamburg, Germany. Ed.: Walter Ganz, Fraunhofer Verlag
Capturing and measuring quality and productivity in healthcare service systems.
Hottum, P.; Schaff, M.; Müller-Gorchs, M.; Howahl, F.; Görlitz, R.
2011. Productivity of services NextGen: beyond output/input. Conference proceedings RESER 2011, Hamburg, Germany, September 8-9, 2011. Ed.: W. Ganz, 1 CD-Rom, Fraunhofer Verlag
Hottum, P.; Schaff, M.; Müller-Gorchs, M.; Howahl, F.; Görlitz, R.
2011. Productivity of services NextGen: beyond output/input. Conference proceedings RESER 2011, Hamburg, Germany, September 8-9, 2011. Ed.: W. Ganz, 1 CD-Rom, Fraunhofer Verlag
Vorträge
Fundamentals of a productivity model for service systems.
Howahl, F.; Hottum, P.; Fromm, H.; Satzger, G.
2011. Understanding Complex Service Systems through Different Lenses: Academic Conference, 22-23 September 2011, Cambridge, UK
Howahl, F.; Hottum, P.; Fromm, H.; Satzger, G.
2011. Understanding Complex Service Systems through Different Lenses: Academic Conference, 22-23 September 2011, Cambridge, UK
Towards a Productivity-Oriented Model of Service Systems.
Hottum, P.; Howahl, F.
2011. 20th Annual Frontiers in Service Conference, Columbus/Ohio, USA, 30th June - 3rd July 2011
Hottum, P.; Howahl, F.
2011. 20th Annual Frontiers in Service Conference, Columbus/Ohio, USA, 30th June - 3rd July 2011
2010
Zeitschriftenaufsätze
Innovating for and with your service customers : An assessment of the current practice of collaborative service innovation in Germany.
Schulteß, P.; Wegener, S.; Neus, A.; Satzger, G.
2010. Procedia, 2 (4), 6503–6515. doi:10.1016/j.sbspro.2010.04.060
Schulteß, P.; Wegener, S.; Neus, A.; Satzger, G.
2010. Procedia, 2 (4), 6503–6515. doi:10.1016/j.sbspro.2010.04.060
Vorträge
Service Innovation in theory versus practice : Are current normative process models helpful or harmful?.
Neus, A.; Schulteß, P.
2010. 19th Annual Frontiers in Service Conference, Karlstad, Sweden, 10th - 13th June 2010
Neus, A.; Schulteß, P.
2010. 19th Annual Frontiers in Service Conference, Karlstad, Sweden, 10th - 13th June 2010
Service Innovation Labs : Capturing the Power of Experimentation.
Schulteß, P.; Neus, A.; Kohler, M.; Wilckens, M.
2010. 19th Annual Frontiers in Service Conference, Karlstad, Sweden, 10th - 13th June 2010
Schulteß, P.; Neus, A.; Kohler, M.; Wilckens, M.
2010. 19th Annual Frontiers in Service Conference, Karlstad, Sweden, 10th - 13th June 2010
2009
Proceedingsbeiträge
Managing Service Innovation: Empirical Evidence from Practitioners on Use and Utility of Structured Methods and Tools.
Wegener, S.; Neus, A.; Schulteß, P.
2009. 2009 RESER Conference papers. Budapest, Hungary, 24-25 September, 14 S., reser.net
Wegener, S.; Neus, A.; Schulteß, P.
2009. 2009 RESER Conference papers. Budapest, Hungary, 24-25 September, 14 S., reser.net
Forschungsberichte/Preprints
Knowledge Intensive Services Procurement Strategy.
Satzger, G.; Schulteß, P.; Neus, A.
2009. Universität Karlsruhe
Satzger, G.; Schulteß, P.; Neus, A.
2009. Universität Karlsruhe