
Dipl.-Inform.Wirt. Peter Hottum
- General Management / Network Management
- Office Hours: by appointment
- Room: 4A-03
- Phone: +49 721 608-45777
- peter hottum ∂does-not-exist.kit edu
Kaiserstr. 89
Building 05.20
D-76133 Karlsruhe
Activities
Research Interests
- Service Analytics and Data Mining
- Service Systems and Value Co-Creation
- Customer Contribution Management (CCM)
- Customer Involvement and Service Quality
- Service Science, Management and Engineering (SSME)
Teaching
- Service Innovation in Practice (practical seminar)
- Service Science Management and Engineering (seminar)
- Service Innovation (lecture and exercise)
Projects
Curriculum Vitae
Peter graduated in Information Engineering and Management at the Universität Karlsruhe (TH). During his studies he gained project experience in service and industrial companies, like IBM (Global Business Services, Munich), SAP (Inspire/Research, Walldorf), Daimler (Truck Group Europe, Woerth) and Siemens (Power Transmission and Distribution, Shanghai). He wrote his Diploma thesis on a topic related to challenges and solution statements on procurement of knowledge-intensive services.
In July 2009, Peter joined the Karlsruhe Service Research Institute as a member of the Digital Service Innovation research group. From March to June 2012, he worked with Professor Stephen Kwan as a visiting scholar at San José State University (USA). Since November 2015 he is the General Manager of the Karlsruhe Service Research Institute.
Based on his interdisciplinary research in the domain of Service Science Peter has authored articles in various disciplines of Business Research (such as Service Management, Information Systems and Operations Research). Those articles have been published in renowned journals (e.g., zfbf (in German), Service Science and Service Industries Journal) and at conferences (e.g., International Conference on Exploring Service Science, Hawaii International Conference on System Sciences and International Conference on Operations Research).
Awards
- Research Travel Scholarship of the Karlsruhe House of Young Scientists 2012
- Award of the Department of Economics and Management for the exercise on Service Innovation 2010
Academic and Scientific Activities
- Co-Chair of the workshop 'IT-enabled services for e-mobility 2013' in the context of the 43rd annual meeting of the Gesellschaft für Informatik (GI e.V.)
- Chair of the session 'Service Analytics and Optimization' at the International Conference on Operations Research 2014
- Session chair at the 6th International Conference on Exploring Service Science 2015
- Member of the workshop committee of the 1st Karlsruhe Service Summit Research Workshop 2015
- Session chair at the 24th Annual Frontiers in Service Conference 2015
- Member of the workshop committee of the 2nd KSS Research Workshop 2016
- Local Arrangements Chair of the 12th International Conference on Design Science Research in Information Systems and Technology 2017
Satzger, G.; Patricio, L.; Zaki, M.; Kühl, N.; Hottum, P.
2018. Springer Verlag. doi:10.1007/978-3-030-00713-3
Reuter-Oppermann, M.; Morana, S.; Hottum, P.
2017. Proceedings of the 50th Hawaii International Conference on System Sciences (HICSS), Waikoloa, HI, USA, January 4-7, 2017, 3556–3565, University of Hawai’i at Manoa
Reuter-Oppermann, M.; Hottum, P.
2017. Zi Konferenz Versorgungsforschung „Health Services Research Conference“ (2017), Berlin, Germany, September 13–14, 2017
Hottum, P.; Reuter-Oppermann, M.
2016. Operations Research Proceedings 2014 - Selected Papers of the Annual International Conference of the German Operations Research Society (OR), Aachen, Germany, September 2-5, 2014. Ed.: M. Lübbecke, 233–239, Springer International Publishing. doi:10.1007/978-3-319-28697-6_33
Kunze von Bischhoffshausen, J.; Hottum, P.; Schüritz, R.
2016. Exploring Services Science, 7th International Conference IESS 2016, Bucharest, RO, May 25-27, 2016. Ed.: T. Borangiu, 742–749, Springer Verlag. doi:10.1007/978-3-319-32689-4_57
Morana, S.; Hottum, P.; Maedche, A.
2016. Service Science: Perspectives from the Next Generation of Service Scholars, Pre-ECIS Workshop, Istanbul, Turkey, June 12th, 2016
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität : Ergebnisse einer Expertenstudie. Hrsg.: S. Lamberth-Cocca, 47–61, Fraunhofer Verlag
Kohler, M.; Hottum, P.; Fromm, H.; Satzger, G.
2015. Phasenübergreifendes Service Life Cycle Management zur Steigerung der Dienstleistungsproduktivität. Messung, Bewertung und Steigerung - konzeptionelle und praxisbezogene Ansätze. Hrsg.: W. Ganz, 66–90, Fraunhofer Verlag
Kunze von Bischhoffshausen, J.; Hottum, P.; Straub, T.
2015. Fundamentals of Service Systems. Ed.: J. Cardoso, 261–296, Springer Verlag
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität - Ergebnisse einer Expertenstudie, 47–60, Fraunhofer Verlag
Satzger, G.; Hottum, P.
2015. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, (69/15), 150–173
Stryja, C.; Schüritz, R.; Kühl, N.; Hottum, P.; Satzger, G.
2015. Energiesysteme im Wandel: Evolution oder Revolution? 9. Internationale Energiewirtschaftstagung, IEWT, Wien, Österreich, 11 - 13. Februar 2015, 1–17
Hottum, P.; Kieninger, A.; Brinkhoff, P.
2015. Exploring Services Science : 6th International Conference on Exploring Services Science, IESS, Porto, Portugal, February 4 - 6, 2015. Ed.: H. Nóvoa, 1–11, Springer Verlag. doi:10.1007/978-3-319-14980-6_1
Reuter-Oppermann, M.; Kunze von Bischhoffshausen, J.; Hottum, P.
2015. Exploring Services Science : 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings Ed.: H. Nóvoa, 253–263, Springer Verlag. doi:10.1007/978-3-319-14980-6_20
Schüritz, R.; Kühl, N.; Stryja, C.; Hottum, P.; Satzger, G.
2015. 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9th - 12th July 2015
Hottum, P.; Satzger, G.; Hackober, C.; Schäfer, B.
2015. 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9th - 12th July 2015
Kwan, S. K.; Hottum, P.
2015. 24th Annual Frontiers in Service Conference, San José, CA, USA, July 9-12, 2015
Kwan, S. K.; Hottum, P.
2014. Service Science, 6 (2), 136–147. doi:10.1287/serv.2014.0069
Stryja, C.; Hottum, P.; Fromm, H.
2014. Advances in The Human Side of Service Engineering - 5th International Conference on Applied Human Factors and Ergonomics (AHFE’14), Krakow, Poland, July 19-23, 2014. Ed.: L. Freund, 186–198, AHFE
Kwan, S.; Hottum, P.
2014. INFORMS Annual Meeting, San Francisco, California/USA, November 9-12, 2014
Hottum, P.; Reuter, M.
2014. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000043433
Hottum, P.; Reuter-Oppermann, M.
2014. International Conference of the German Operations Research Society (OR), Aachen, Germany, September 2-5, 2014
Janeschek, S.; Hottum, P.; Kicherer, F.; Bienzeisler, B.
2013. The Service Industries Journal : Special Issue: Productivity of Services NextGen - Beyond Output/Input, 33 (3-4), 366–377. doi:10.1080/02642069.2013.747518
Straub, T.; Kohler, M.; Hottum, P.; Arrass, V.; Welter, D.
2013. Journal of technology management & innovation, 8 (3), 25–33. doi:10.4067/S0718-27242013000400003
Seiringer, W.; Hottum, P.; Cardoso, J.
2013. SIG SVC 2013 Workshop, Delivering and Managing Services in "Systems of Service Systems", Milano, Italy, 15th December 2013
Kwan, S. K.; Hottum, P.
2013. Proceedings of the 2013 Naples Forum on Service, Napoli, Italy, 18-21 June 2013
Janeschek, S.; Kohler, M.; Rößner, A.; Hottum, P.
2013. 2013 Frontiers in Service Conference July 4 - 7, 2013 Taipei, Taiwan, Conference Proceedings
Janeschek, S.; Kohler, M.; Rößner, A.; Hottum, P.
2013. 22nd Annual Frontiers in Service Conference, Taipei, Taiwan, 4th July 2013
Hottum, P.; Lorenz, R.; Neus, A.; Schultz, C.
2012. Methods in Service Innovation: Current Trends and Future Perspectives. Ed.: W. Ganz, 13–26, Fraunhofer Verlag
Kwan, S. K.; Hottum, P.; Kieliszewski, C. A.
2012. 1st International Conference on Human Side of Service Engineering (HSSE 2012), San Franciso, USA, July 20 - July 25, 2012
Fromm, H.; Hottum, P.
2012. The Future of Services in a Connected World. Fifth annual EurOMA Service Operations Management Forum, 19.-20. September 2012, Cambridge, UK
Lorenz, R.; Burger, T.; Hottum, P.
2012. 2012 IEEE International Conference on Management of Innovation and Technology (ICMIT), 11.-13.6.2012, Sanur, Bali, 710–717, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/ICMIT.2012.6225894
Rößner, A.; Kramer, J.; Hottum, P.; Kohler, M.
2012. Proceedings of the 3rd Rostock Conference on Service Research 13.-14.9.2012, Rostock. Hrsg.: Faculty of Economic and Social Sciences, University of Rostock
Fromm, H.; Hottum, P.
2012. The Future of Services in a Connected World : 5th International EurOMA Service Operations Management Forum (SOMF), Cambridge, UK, 19th - 20th September 2012
Kicherer, F.; Hottum, P.; Janeschek, S.; Bienzeisler, B.
2011. Productivity of Services NextGen - Beyond Output / Input. RESER 2011. Programme and Abstracts : September 8th-9th 2011, Hamburg, Germany. Ed.: Walter Ganz, Fraunhofer Verlag
Hottum, P.; Schaff, M.; Müller-Gorchs, M.; Howahl, F.; Görlitz, R.
2011. Productivity of services NextGen: beyond output/input. Conference proceedings RESER 2011, Hamburg, Germany, September 8-9, 2011. Ed.: W. Ganz, 1 CD-Rom, Fraunhofer Verlag
Howahl, F.; Hottum, P.; Fromm, H.; Satzger, G.
2011. Understanding Complex Service Systems through Different Lenses: Academic Conference, 22-23 September 2011, Cambridge, UK
Hottum, P.; Howahl, F.
2011. 20th Annual Frontiers in Service Conference, Columbus/Ohio, USA, 30th June - 3rd July 2011
Schulteß, P.; Wegener, S.; Neus, A.; Satzger, G.
2010. Procedia, 2 (4), 6503–6515. doi:10.1016/j.sbspro.2010.04.060
Neus, A.; Schulteß, P.
2010. 19th Annual Frontiers in Service Conference, Karlstad, Sweden, 10th - 13th June 2010
Schulteß, P.; Neus, A.; Kohler, M.; Wilckens, M.
2010. 19th Annual Frontiers in Service Conference, Karlstad, Sweden, 10th - 13th June 2010
Schulteß, P.; Radio Regenbogen
2010. (S. Fuchs, Ed.). doi:10.5445/DIVA/2010-130
Wegener, S.; Neus, A.; Schulteß, P.
2009. 2009 RESER Conference papers. Budapest, Hungary, 24-25 September, 14 S., reser.net
Satzger, G.; Schulteß, P.; Neus, A.
2009. Universität Karlsruhe (TH)