KSRI |  Karlsruhe Service Research Institute
Portrait

Dr.-Ing. Niklas Kühl

  • Kaiserstr. 89,

    D - 76133 Karlsruhe

Tätigkeiten

Forschungsinteressen

Abschlussarbeiten

Wenn Sie an einem der oben genannten Themen Interesse haben, kontaktieren Sie mich jederzeit bezüglich einer möglichen Abschlussarbeit.
 

Lehre am KSRI

  • Artificial Intelligence in Service Systems (WS18/19, WS19/20)
  • Service Design Thinking (WS18/19)
  • Service Analytics A (SS17, SS18)
  • Foundations of Digital Services [former eServices] (SS15, SS16, SS17, SS18)
  • Business and IT Service Management (WS14/15)
  • Praxisseminare (SS14-WS18/19)

Lehre am AIFB 

  • Programmieren I: Java für Wirtschaftsingenieure (WS12/13, WS13/14, WS14/15, WS15/16, WS16/17)
  • Programmierung kommerzieller Systeme: Anwendungen in Netzen mit Java (SS13, SS14, SS15, SS16)

Community Services

  • Conference chair at IESS 2018 External Link and IESS 2020 External Link
  • Minitrack Chair HICSS-53 External Link
    • Service Analytics
    • Optimization of and the use of IT for healthcare processes
  • Regular reviewer at ICIS, ECIS and HICSS 
     

Awards

  • IBM Best Paper Award 2018 and 2019
  • Faculty Teaching Award 2015, 2016 and 2019
  • DAAD International Collaboration Package 2015 and 2019

Lebenslauf

 

 
  • Juni 2007: Abitur an der Alexander-von-Humboldt-Schule in Wittmund
  • Oktober 2007 bis April 2011: Studium Bachelor of Science Wirtschaftsingenieurwesen am KIT (Bachelorthesis: "Ein Modell zur Prozessanalyse und –optimierung im Bereich Versuchsträgermanagement der Porsche AG")
  • April 2011 bis April 2014: Studium Master of Science Wirtschaftsingenieurwesen am KIT (Masterthesis: "Untersuchung unterstützender IT-Konzepte von Elektromobilitätsdienstleistungen")
  • Oktober 2012 bis April 2017: Wissenschaftlicher Mitarbeiter am Institut AIFB, Lehrstuhl Komplexitätsmanagement
  • August 2014 bis Juli 2017: Wissenschaftlicher Mitarbeiter am Institut KSRI
  • Seit Juli 2017: Leitung des Applied AI Labs am Institut KSRI, Lehrstuhl Digital Service Innovation
  • Dezember 2018 - März 2019: Forschungsaufenthalte an der University of Auckland, Neueseeland; MIT-IBM Watson AI Lab, Cambridge, USA; Wharton School of UPenn, Philadelphia, USA
  • Seit Februar 2020: IBM Global Business Services

 

 

Publications


2020
Buchaufsätze
Artificial Intelligence for Healthcare Logistics: An Overview and Research Agenda [in press].
Reuter-Opperman, M.; Kühl, N.
2020. Artificial Intelligence and Data Mining in Healthcare. Ed.: M. Masmoudi, Springer Nature, Cham 
Zeitschriftenaufsätze
Proceedingsbeiträge
Designing useful transparency to improve process performance-evidence from an automated production line.
Vössing, M.; Potthoff, F.; Kühl, N.; Satzger, G.
2020. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm and Uppsala, Sweden, June 8 - 14, 2019. Research Papers., Association for Information Systems 
How to Learn from Others: Transfer Machine Learning with Additive Regression Models to Improve Sales Forecasting.
Hirt, R.; Kühl, N.; Peker, Y.; Satzger, G.
2020. IEEE International Conference on Business Informatics (CBI), IEEE 
A network-based transfer learning approach to improve sales forecasting of new products.
Karb, T.; Kühl, N.; Hirt, R.; Glivici-Cotruță, V.
2020. European Conference on Information Systems (ECIS) - Marrakech, Marocco, June 15 - 17, 2020 
Handling Concept Drift for Predictions in Business Process Mining.
Baier, L.; Reimold, J.; Kühl, N.
2020. Proceedings of 22nd IEEE International Conference on Business Informatics VolltextVolltext der Publikation als PDF-Dokument
Engineering Industrial Service Systems : Design and Evaluation of System-Oriented Service Delivery.
Wolff, C.; Kühl, N.; Satzger, G.
2020. Proceedings of the 15th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2020), Kristiansand, N, November 2020 
System-wide Learning in Cyber-Physical Service Systems: A Research Agenda [in press].
Martin, D.; Kühl, N.; Bischhoffshausen, J. K. von; Satzger, G.
2020. Proceedings of the 15th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2020), Kristiansand, Norwegen, November 2020 
Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-method for Predicting Industrial Costs of Downtime.
Wolff, C.; Kühl, N.; Satzger, G.
2020. International Conference on Exploring Services Science, Porto, Portugal, 5 - 7 Februar 2020. Ed.: H. Nóvoa, 92–106, Springer International Publishing, Cham. doi:/10.1007/978-3-030-38724-2_7
Handling Concept Drifts in Regression Problems – the Error Intersection Approach.
Baier, L.; Hofmann, M.; Kühl, N.; Mohr, M.; Satzger, G.
2020. Proceedings of 15th International Conference on Wirtschaftsinformatik, 2020, Potsdam, Germany VolltextVolltext der Publikation als PDF-Dokument
Half-empty or half-full? A Hybrid Approach to Predict Recycling Behavior of Consumers to Increase Reverse Vending Machine Uptime.
Walk, J.; Hirt, R.; Kühl, N.; Hersløv, E. R.
2020. Exploring Service Science : 10th International Conference on Exploring Service Science, IESS 2020, Porto, Portugal, February 05-07, 2020. Proceedings. Ed.: H. Nóvoa, Springer International Publishing, Basel VolltextVolltext der Publikation als PDF-Dokument
Towards Leveraging End-of-Life Tools as an Asset: Value Co-Creation based on Deep Learning in the Machining Industry.
Walk, J.; Kühl, N.; Schäfer, J.
2020. Proceedings of the 53rd Hawaii International Conference on System Sciences (HICSS-53), Grand Wailea, Maui, HI, January 7-10, 2020 VolltextVolltext der Publikation als PDF-Dokument
A New Metric for Lumpy and Intermittent Demand Forecasts: Stock-keeping-oriented Prediction Error Costs.
Martin, D.; Spitzer, P.; Kühl, N.
2020. Proceedings of the 53rd Annual Hawaii International Conference on System Sciences (HICSS-53), Grand Wailea, Maui, HI, January 7-10, 2020 VolltextVolltext der Publikation als PDF-Dokument
2019
Proceedingsbeiträge
Do you comply with AI? — Personalized explanations of learning algorithms and their impact on employees’ compliance behavior.
Kühl, N.; Lobana, J.; Meske, C.
2019. Proceedings of the 40th International Conference on Information Systems (ICIS): Paper-A-Thon, AIS eLibrary 
Analyzing the Impact of Strategic Behavior in System-Oriented Service Delivery.
Wolff, C.; Kimbrough, S. O.; Kühl, N.
2019. 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019, AIS eLibrary 
Designing Useful Transparency to Improve Process Performance - Evidence from an Automated Production Line.
Vössing, M.; Potthoff, F.; Kühl, N.; Satzger, G.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Association for Information Systems 
Design Principles for Human-Computer Collaboration.
Vössing, M.; Lind, M.; Kühl, N.; Satzger, G.
2019. Proceedings of the Workshop on Designing User Assistance in Intelligent Systems, Stockholm, Sweden, 2019. Ed.: S. Morana, 13–15, KIT, Karlsruhe VolltextVolltext der Publikation als PDF-Dokument
Service Systems, Smart Service Systems and Cyber-Physical Systems—What’s the difference? Towards a Unified Terminology.
Martin, D.; Hirt, R.; Kühl, N.
2019. 14. Internationale Tagung Wirtschaftsinformatik 2019 (WI 2019), Siegen, Germany, February 24-27 
Automatically Extracting and Analyzing Customer Needs from Twitter: A “Needmining” Prototype.
Kühl, N.; Martin, D.; Satzger, G.
2019. 14. Internationale Tagung Wirtschaftsinformatik 2019 (Wi 2019), Siegen, 23.-27. Februar 2019 
On the Impact of the Customer Base on the Added Value through System-Oriented Service Delivery in Industrial Maintenance [in press].
Wolff, C.; Reuter-Oppermann, M.; Kühl, N.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, January 8-11, 2019 
Holistic System-Analytics as an Alternative to Isolated Sensor Technology: A Condition Monitoring Use Case.
Martin, D.; Kühl, N.
2019. Proceedings of the 52nd Annual Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, January 8-11, 2019, 1005–1012 VolltextVolltext der Publikation als PDF-Dokument
How to Cope with Change? Preserving Validity of Predictive Services over Time.
Baier, L.; Kühl, N.; Satzger, G.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, Januar 8-11, 2019, 1085–1094, University of Hawai’i at Manoa / AIS VolltextVolltext der Publikation als PDF-Dokument
Machine Learning in Artificial Intelligence: Towards a Common Understanding [in press].
Kühl, N.; Goutier, M.; Hirt, R.; Satzger, G.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, Januar 8-11, 2019 
Vorträge
Applied AI in Services.
Kühl, N.
2019, März 22. Research Presentation (2019), The Wharton School of the University of Pennsylvania, 22. März 2019 
Der Aufstieg von KI - Von grenzenlosen Chancen bis zu existenziellen Risiken.
Kühl, N.
2019, Juli 17. KI goes KMU: Auf die Überholspur? Das „Tanker-Schnellboot-Syndrom“: Von der Chance, große Unternehmen durch Algorithmen, Neuronale Netze und Machine Learning zu überholen (2019), Köln, Deutschland, 17.–18. Juli 2019 
Artificial Intelligence in Service Systems.
Kühl, N.
2019, März 22. Wharton School Research Talk (2019), Philadelphia, PA, USA, 22. März 2019 
How to Learn from Others? A Research Agenda on Transfer Machine Learning for Sales Forecasting.
Hirt, R.; Kühl, N.
2019, Februar 19. MIT-IBM Watson AI Lab (2019), Cambridge, MA, USA, 19. März 2019 
2018
Proceedingsbeiträge
Cognition in the Era of Smart Service Systems: Inter-organizational Analytics through Meta and Transfer Learning.
Hirt, R.; Kühl, N.
2018. 39th International Conference on Information Systems, ICIS 2018; San Francisco Marriott MarquisSan Francisco; United States; 13 December 2018 through 16 December 2018, AIS, New York (NY) 
Comfort-as-a-Service: Designing a User-Oriented Thermal Comfort Artifact for Office Buildings.
Laing, S.; Kühl, N.
2018. Thirty Ninth International Conference on Information Systems (ICIS), San Francisco, CA, 13th-16th December 2018, Association for Information Systems 
Using Monte-Carlo Simulation to Measure the Business-Relevant Impact of Planning Uncertainty on Field Service Delivery.
Wolff, C.; Vössing, M.; Kühl, N.
2018. Proceedings of the 2018 Winter Simulation Conference, December 9-12 Gothenburg, Sweden 
System-Oriented Service Delivery: The Application of Service System Engineering to Service Delivery.
Wolff, C.; Kühl, N.; Satzger, G.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975 
Automatically Quantifying Customer Need Tweets : Towards a Supervised Machine Learning Approach.
Kühl, N.; Mühlthaler, M.; Goutier, M.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018 
Towards Service-oriented Cognitive Analytics for Smart Service Systems.
Hirt, R.; Kühl, N.; Schmitz, B.; Satzger, G.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018 
Vorträge
Artificial Intelligence in Service Systems.
Kühl, N.
2018, Dezember 19. Invited Seminar (2018), University of Auckland, 19. Dezember 2018 
Künstliche Intelligenz für industrielle Dienstleistungen.
Kühl, N.
2018, Oktober 12. Schmalenbach Arbeitskreis "Unternehmenswachstum und Internationales Management", Karlsruhe, 12.10.2018 
IGNITE-Talk: How to design successful products and services with Needmining.
Kühl, N.
2018, Januar 4. 51st Hawaii International Conference on System Sciences (HICSS 2018), Waikoloa, HI, USA, 2.–6. Januar 2018 
From Goldfish to God: The (dangerous) Growth of AI.
Kühl, N.
2018, Juni 21. Artificial Intelligence Conference, Canadian-German Chamber of Industry and Commerce (2018), Karlsruhe, Deutschland, 21. Juni 2018 
2017
Buchaufsätze
Empirische Studie I : Identifizierung von Elektromobilitätsdienstleistungstypen aus dem Atlas mit Data Mining.
Kühl, N.; Hunke, F.
2017. Mit Informationstechnologien zu innovativen Dienstleistungen und Geschäftsmodellen in der Elektromobilität : Empirische Studien zu Geschäftsmodellen und IT für Elektromobilitätsdienstleistungen. Hrsg.: C. Stryja, 43–51, Fraunhofer Verlag, Stuttgart 
Proceedingsbeiträge
Abbildung kognitiver Fähigkeiten mit Metamodellen.
Hirt, R.; Kühl, N.
2017. INFORMATIK 2017, 47. Jahrestagung der Gesellschaft für Informatik, Chemnitz, Deutschland, 25. - 29. September 2017. Hrsg.: Maximilian Eib, 2301–2307, Gesellschaft für Informatik e.V., Bonn. doi:10.18420/in2017_231VolltextVolltext der Publikation als PDF-Dokument
White spots in business and IT : An explorative study for e-mobility services.
Martin, D.; Kühl, N.; Stryja, C.; Haude, J.
2017. 30th International Electric Vehicle Symposium & Exhibition, Stuttgart, Germany, 9th - 11th October 2017 
An End-to-End Process Model for Supervised Machine Learning Classification : From Problem to Deployment in Information Systems.
Hirt, R.; Kühl, N.; Satzger, G.
2017. Designing the Digital Transformation, DESRIST 2017 Research in Progress Proceedings of the 12th International Conference on Design Science Research in Information Systems and Technology, Karlsruhe, Germany, 30th May - 1st June 2017. Ed.: A. Mädche, 55–63, KIT, Karlsruhe 
Empirical insights on customer needs in e-mobility product service systems.
Kühl, N.; Goutier, M.; Ensslen, A.; Jochem, P.
2017. GOR-IE Workshop "Approaches on Operations Research and Industrial Ecology for a Sustainable Resource and Energy Management", 9.-10. März 2017, Freiberg 
Business Model Clustering: A network-based approach in the field of e-mobility services.
Engel, C.; Haude, J.; Kühl, N.
2017. Proceedings of the Second KSS Research Workshop : Karlsruhe, Germany, February 2016. Ed.: P. Hottum, 11–25, KIT, Karlsruhe 
Towards a Unified Approach to Identify Business Model Patterns : A Case of E-Mobility Services.
Hunke, F.; Schüritz, R.; Kühl, N.
2017. 8th International Conference on Exploring Service Science, IESS 2017, Rome, Italy, 24th - 26th May 2017. Ed. : M. Dragoicea, 182–196, Springer International Publishing, Cham. doi:10.1007/978-3-319-56925-3_15
Vorträge
Needmining : Towards a Modern Approach of Need Elicitation.
Kühl, N.
2017. Doctoral Consortium, St. Gallen, Schweiz, 11. - 12. Februar 2017 
2016
Zeitschriftenaufsätze
Proceedingsbeiträge
"Needs from Tweets" : Towards Deriving Customer Needs From Micro Blog Data.
Kühl, N.; Scheurenbrand, J.; Satzger, G.
2016. Multikonferenz Wirtschaftsinformatik (MKWI) 2016, Band III, Technische Universität Ilmenau, Deutschland, 09. - 11. März 2016. Hrsg.: V. Nissen, 1229–1232, Universitätsverlag, Ilmenau 
Programming for Refugees : An Active Learning Approach for Teaching Java to Heterogeneous Groups.
Kühl, N.; Lehner, J.
2016. Informatik 2016, 46. Jahrestagung der Gesellschaft für Informatik, Klagenfurt, Österreich, 26. - 30. September 2016, 1175–1178, Gesellschaft für Informatik e.V., Bonn 
Needmining : Evaluating a Whitelist-Based Assignment Method to Quantify Customer Needs from Micro Blog Data.
Kühl, N.; Goutier, M.
2016. Operations Research Proceedings 2016, Selected Papers of the Annual International Conference of the German Operations Research Society (GOR), Hamburg, Germany, 30th August - 2nd September 2016. Ed.: A. Fink, 165–170, Springer, Cham. doi:10.1007/978-3-319-55702-1
“Need tweets”: New insights about customer needs from micro blog data in the field of e-mobility.
Kühl, N.; Goutier, M.
2016. 46. Jahrestagung der Gesellschaft fur Informatik - 46th Annual Meeting of the German Informatics Society, INFORMATIK 2016; Klagenfurt; Austria; 26 September 2016 through 30 September 2016. Ed.: H. C. Mayr, 1363–1376, Gesellschaft fur Informatik (GI), Bonn 
Towards Extracting Customer Needs from Incident Tickets in IT Services.
Eckstein, L.; Kühl, N.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 200–207, IEEE, Piscataway (NJ). doi:10.1109/CBI.2016.30
Needmining: Identifying micro blog data containing customer needs.
Kühl, N.; Scheurenbrand, J.; Satzger, G.
2016. 24th European Conference on Information Systems, ECIS 2016; Bogazici UniversityIstanbul; Turkey; 12 June 2016 through 15 June 2016, Association for Information Systems 
Methods to Identify User Needs and Decision Mechanisms for the Adoption of Electric Vehicles.
Ensslen, A.; Kühl, N.; Stryja, C.; Jochem, P.
2016. Proceedings of EVS29 Symposium, Montréal, Québec, Canada, June 19-22, 2016 VolltextVolltext der Publikation als PDF-Dokument
Needmining: Towards analytical support for service design.
Kühl, N.
2016. Exploring Services Science, 7th International Conference, IESS 2016, Bucharest, RO, May 25-27, 2016. Ed.: T. Borangiu, 187–200, Springer, Berlin. doi:10.1007/978-3-319-32689-4_14
Vorträge
Services for Electric Mobility.
Kühl, N.; Kolz, D.; Cocca, S.
2016. Leitmesse für Elektromobilität eCarTec 2016 im Rahmen der eMove360°, München, Deutschland, 18. - 20. Oktober 2016 
Needmining : Analytically Identifying Customer Needs for Designing New Services.
Kühl, N.; Satzger, G.
2016. 25th Annual Frontiers in Service Conference, Bergen, Norway, 23rd - 26th June 2016 
2015
Buchaufsätze
Dienstleistungen für Elektromobilität : Netzwerke und Allianzen.
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität : Ergebnisse einer Expertenstudie. Hrsg.: S. Lamberth-Cocca, 47–61, Fraunhofer Verlag, Stuttgart 
Netzwerke und Allianzen.
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität - Ergebnisse einer Expertenstudie, 47–60, Fraunhofer Verlag, Stuttgart 
Entwurf eines Bewertungsframeworks für IT-gestützte Elektromobilitätsdienstleistungen.
Kühl, N.; Stryja, C.
2015. Dienstleistungsinnovationen für Elektromobilität. Märkte, Geschäftsmodelle, Kooperationen. Hrsg.: D. Beverungen, 25–40, Fraunhofer-Verl., Stuttgart 
Proceedingsbeiträge
Entwicklung eines Frameworks zur Beschreibung von Geschäftsmodellen für Elektromobilitätsdienstleistungen.
Stryja, C.; Schüritz, R.; Kühl, N.; Hottum, P.; Satzger, G.
2015. Energiesysteme im Wandel: Evolution oder Revolution? 9. Internationale Energiewirtschaftstagung, IEWT, Wien, Österreich, 11 - 13. Februar 2015, 1–17 
Holistically Defining E-Mobility: A Modern Approach to Systematic Literature Reviews.
Scheurenbrand, J.; Engel, C.; Peters, F.; Kühl, N.
2015. Proceedings of the First Karlsruhe Service Summit Workshop - Advances in Service Research, Karlsruhe, Germany, February 2015. Ed.: R. Görlitz, 17–27, KIT Scientific Publishing, Karlsruhe 
Vorträge
Business Models for Electric Mobility Services : Development of a user focused framework.
Schüritz, R.; Kühl, N.; Stryja, C.; Hottum, P.; Satzger, G.
2015. 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9th - 12th July 2015 
Identifying Customer Needs Using Micro Blog Data.
Kühl, N.
2015. RESER 2015 Doctoral Colloquium, Roskilde, Denmark, 8th - 9th September 2015 
2012
Audio & Video
My Campus Studie.
Ott, C.; Heuser, K.; Schreiber, K.; Kühl, N.; Kunz, A. M., [Interviewter]; Lehrstuhl für Soziologie des Wissens [Redakteur].
2012. doi:10.5445/DIVA/2012-60