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Portrait_Wolff

M.Sc. Clemens Wolff

Gruppe: Digital Service Innovation
Raum: 4B-06, Gebäude 05.20
Tel.: +49 721 608-45775
clemens wolffZfd0∂kit edu

Kaiserstraße 89
Gebäude 05.20, 4. OG
D-76133 Karlsruhe 


Tätigkeiten

Clemens Wolff studierte am Karlsruher Institut für Technologie Wirtschaftsingenieurwesen im Bachelor und Master, wobei seine Masterthesis in Kooperation mit dem ICSI in Berkeley, Kalifornien verfasst wurde. Zudem nahm Clemens im Rahmen seines Studiums am Service Design Thinking Programm des KSRI teil. Seit Januar 2017 ist Clemens Wolff wissenschaftlicher Mitarbeiter in der Forschungsgruppe Digital Service Innovation.

 

 

Forschungsinteressen:

 

  • Service Systems Engineerung
  • System-Oriented Service Delivery
  • Field Technician Dispatching
  • Machine Learning and Predictive Analytics
  • Analytics in Health Care

 

 

Lehre:

 

  • Service Analytics A (SoSe 2017)
  • Industrial Services (WS 2017/18)
  • Service Design Thinking (WS 2017/18 + SoSe 2018)

 

 

Projekte:

 

  • STEP - Smarte Technikereinsatzplanung

 

 

Publikationen

Aufgrund der interdisziplinären Aktivitäten der KSRI-Mitglieder werden hier auch Publikationen gelistet, die nicht explizit im Rahmen der Tätigkeiten am KSRI entstanden sind.

2020
Proceedingsbeiträge
Towards a Unified Understanding of Data-Driven Support for Emergency Medical Service Logistics [in press].
Reuter-Oppermann, M.; Wolff, C.
2020. HICSS-53 : Hawaii International Conference on System Sciences, Grand Wailea, Maui, January 7 - 10, 2020
2019
Proceedingsbeiträge
Analyzing the Impact of Strategic Behavior in System-Oriented Service Delivery.
Wolff, C.; Kimbrough, S. O.; Kühl, N.
2019. 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019
On the Impact of the Customer Base on the Added Value through System-Oriented Service Delivery in Industrial Maintenance [in press].
Wolff, C.; Reuter-Oppermann, M.; Kühl, N.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, January 8-11, 2019
2018
Buchaufsätze
Digitalization of Field Service Planning: The Role of Organizational Knowledge and Decision Support Systems.
Vössing, M.; Wolff, C.; Reinerth, V.
2018. Exploring Service Science – 9th International Conference (IESS), Karlsruhe, Germany, September 19 – 21, 2018. Ed.: G. Satzger, 138–150, Springer International Publishing, Cham. doi:10.1007/978-3-030-00713-3_11
Proceedingsbeiträge
Towards Enabling Cyber-Physical Systems in Brownfield Environments: Leveraging Environmental Information to Derive Virtual Representations of Unconnected Assets.
Bader, S. R.; Wolff, C.; Vössing, M.; Schmidt, J.-P.
2018. 9th International Conference on Exploring Service Science, IESS 2018; Karlsruhe; Germany; 19 September 2018 through 21 September 2018, 165–176, Springer, Cham. doi:10.1007/978-3-030-00713-3_13
A Framework for the Simulation-Based Estimation of Downtime Costs.
Wolff, C.; Vössing, M.
2018. Exploring Service Science. 9th International Conference (IESS 2018), Karlsruhe, 19. - 21. September 2018. Hrsg.: G. Satzger, 247–260, Springer, Cham, CH. doi:10.1007/978-3-030-00713-3 _ 19
Using Monte-Carlo Simulation to Measure the Business-Relevant Impact of Planning Uncertainty on Field Service Delivery [in press].
Wolff, C.; Vössing, M.; Kühl, N.
2018. Proceedings of the 2018 Winter Simulation Conference, December 9-12 Gothenburg, Sweden
System-Oriented Service Delivery: The Application of Service System Engineering to Service Delivery.
Wolff, C.; Kühl, N.; Satzger, G.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975
Towards a Technician Marketplace using Capacity-Based Pricing.
Wolff, C.; Vössing, M.; Schmitz, B.; Fromm, H.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018
Vorträge
Smart Services for Field Service Management - Service Innovation, Design and Delivery.
Vössing, M.; Wolff, C.
2018, September 5. Konferenz Perspektiven mit Industrie 4.0, ZHAW, Winterthur Schweiz, 5th September 2018
2017
Proceedingsbeiträge
Field Service Planning in Practice : A Qualitative Study.
Vössing, M.; Wolff, C.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017
Towards Field Agent Dispatching from a System Perspective.
Wolff, C.; Vössing, M.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017
Supporting the Dispatching Process for Maintenance Technicians in Industry 4.0.
Bader, S.; Vössing, M.; Wolff, C.; Walk, J.; Maleshkova, M.
2017. Tagungsband der 9. Konferenz Professionelles Wissensmanagement (Professional Knowledge Management), WM 2017, Karlsruhe, Germany, April 5-7, 2017. Hrsg.: Y. Sure-Vetter, 131–136, RWTH, Aachen
Determining cost-optimal availability for production equipment using service level engineering.
Wolff, C.; Schmitz, B.
2017. 19th IEEE Conference on Business Informatics, CBI 2017; Thessaloniki; Greece; 24 July 2017 through 27 July 2017. Ed.: B. Theodoulidis, 176–185, IEEE, Piscataway (NJ). doi:10.1109/CBI.2017.47
Vorträge
Data-driven Decision Support for Field Service Planning.
Vössing, M.; Wolff, C.
2017. International Conference on Operations Research : Decision Analytics for the Digital Economy, Berlin, Germany, 6th - 8th September 2017
Simulation-based Estimation of Downtime Costs.
Wolff, C.; Vössing, M.
2017. International Conference on Operations Research (OR 2017), Berlin, Deutschland, 6.–8. September 2017
Simulation-Based Technician Field Service Management.
Vössing, M.; Wolff, C.; Walk, J.
2017. Clausthal-Göttingen international Workshop on Simulation Science, Göttingen, Germany, 27th - 28th April 2017