Publications

Artificial Intelligence for Healthcare Logistics: An Overview and Research Agenda.
Reuter-Opperman, M.; Kühl, N.
2021. Artificial Intelligence and Data Mining in Healthcare. Ed.: M. Masmoudi, 1–22, Springer International Publishing 

Towards a complex investment evaluation framework for renewable energy systems: A 2-level heuristic approach.
Olave-Rojas, D.; Álvarez-Miranda, E.
2021. Energy, 228, Art.-Nr.: 120530. doi:10.1016/j.energy.2021.120530 

Modeling a pre-hospital emergency medical service using hybrid simulation and a machine learning approach.
Olave-Rojas, D.; Nickel, S.
2021. Simulation Modelling Practice and Theory, 109, Art.-Nr.: 102302. doi:10.1016/j.simpat.2021.102302 

Virtual Sensors.
Martin, D.; Kühl, N.; Satzger, G.
2021. Business & information systems engineering. doi:10.1007/s12599-021-00689-w  

Managing the intake of new patients into a physician panel over time.
Zander, A.; Nickel, S.; Vanberkel, P.
2021. European journal of operational research. doi:10.1016/j.ejor.2021.01.035 

Towards an Understanding of Technology Fit and Appropriation in Business Networks – Evidence from Blockchain Implementations.
Seebacher, S.; Schüritz, R.; Satzger, G.
2021. Information systems and e-business management, 19, 183–204. doi:10.1007/s10257-020-00485-1 

Detecting Daytime Bruxism Through Convenient and Wearable Around-the-Ear Electrodes.
Knierim, M.; Schemmer, M.; Woehler, D.
2021. 12th International Conference on Applied Human Factors and Ergonomics (AHFE 2021) 

Predicting In-Field Flow Experiences Over Two Weeks From ECG Data: A Case Study.
Knierim, M.; Pieper, V.; Schemmer, M.; Loewe, N.; Reali, P.
2021. NeuroIS Retreat 2021: June 1-3, 2021 

Exploring the Recognition of Facial Activities Through Around-the-Ear Electrode Arrays (cEEGrids).
Knierim, M.; Schemmer, M.; Perusquía-Hernández, M.
2021. NeuroIS Retreat 2021: June 1-3, 2021 based on MS Teams 

Conceptualizing Digital Resilience for AI-Based Information Systems.
Schemmer, M.; Heinz, D.; Baier, L.; Vössing, M.; Kühl, N.
2021. Proceedings of the 29th European Conference on Information Systems (ECIS), An Online AIS Conference, June 14 - 16, 2021  

AI-based Resource Allocation: Reinforcement Learning for Adaptive Auto-scaling in Serverless Environments.
Schuler, L.; Jamil, S.; Kühl, N.
2021. STEERS Workshop of the 21th IEEE/ACM International Symposium on Cluster, Cloud and Internet Computing (CCGrid 2021) 

labelCloud: A Lightweight Domain-Independent Labeling Tool for 3D Object Detection in Point Clouds.
Sager, C.; Zschech, P.; Kühl, N.
2021. CAD’21 Conference 

Untangling the Open Data Value Paradox: How Organizations Benefit from Revealing Data.
Enders, T.; Benz, C.; Satzger, G.
2021. 16th International Conference on Wirtschaftsinformatik (WI 2021) (16. Internationale Tagung Wirtschaftsinformatik), Duisburg-Essen, 9.-11. März 2021 

Opening the Black Box of Digital B2B Co-Creation Platforms: A Taxonomy [in press].
Abendroth, J.; Riefle, L.; Benz, C.
2021. Proceedings of the 16th International Conference on Wirtschaftsinformatik (WI) 

Co-Creating Value in B2B Platform Ecosystems – Towards a Deeper Understanding of the Emergence and Nature of Actor Engagement [in press].
Benz, C.; Riefle, L.; Schwarz, C.
2021. Proceedings of the 16th International Conference on Wirtschaftsinformatik (WI) 

User-specific Determinants of Conversational Agent Usage: A Review and Potential for Future Research [in press].
Riefle, L.; Benz, C.
2021. Proceedings of the 16th International Conference on Wirtschaftsinformatik (WI) 

Organizing for Digital Innovation and Transformation: Bridging Between Organizational Resilience and Innovation Management [in press].
Heinz, D.; Hunke, F.; Breitschopf, G. F.
2021. Proceedings of the 16th International Conference on Wirtschaftsinformatik (WI) 

How to Design IIoT-Platforms your Partners are Eager to Join: Learnings from an Emerging Ecosystem [in press].
Guggenberger, T. M.; Hunke, F.; Möller, F.; Eimer, A.-C.; Satzger, G.; Otto, B.
2021. Proceedings of the 16th International Conference on Wirtschaftsinformatik (WI) 

The Relationship of Collaboration Technologies and Cognition and Affect.
Benke, I.; Heinzl, A.; Maedche, A.
2021. Proceedings of the Hawaii International Conference on System Sciences (HICSS-54)  

Investigating Modular Reuse as an Underlying Mechanism of Conceptualization during Service Design – the Case of Key Activity Orchestration [to be published].
Hunke, F.; Thomsen, H.; Satzger, G.
2021. Proceedings of the 54th Hawaii International Conference on System Sciences (HICSS). doi:wird nachgereicht 

Designing Chemical Emergency Response Systems Based on Open Data.
Enders, T.; Kühl, N.; Walk, J.; Muff, M.
2021. Hawaii International Conference on Systems Sciences (HICSS-54), January 5-8, 2021 

Switching Scheme: A Novel Approach for Handling Incremental Concept Drift in Real-World Data Sets.
Baier, L.; Kellner, V.; Kühl, N.; Satzger, G.
2021. Hawaii International Conference on Systems Sciences (HICSS-54), January 5-8, 2021 

Sequential Transfer Machine Learning in Networks: Measuring the Impact of Data and Neural Net Similarity on Transferability.
Hirt, R.; Srivastava, A.; Berg, C.; Kühl, N.
2021. Hawaii International Conference on Systems Sciences (HICSS-54), January 5-8, 2021 

“Healthy surveillance”: Designing a concept for privacy-preserving mask recognition AI in the age of pandemics.
Kühl, N.; Martin, D.; Wolff, C.; Volkamer, M.
2021. Hawaii International Conference on Systems Sciences (HICSS-54), January 5-8, 2021 

An Uncertainty-based Human-in-the-loop System for Industrial Tool Wear Analysis.
Treiss, A.; Walk, J.; Kühl, N.
2021. Machine Learning and Knowledge Discovery in Databases. Applied Data Science and Demo Track: European Conference, ECML PKDD 2020, Ghent, Belgium, September 14–18, 2020, Proceedings, Part V. Ed.: Y. Dong, 85–100, Springer. doi:10.1007/978-3-030-67670-4_6  

A Study on Fairness and Trust Perceptions in Automated Decision Making.
Schoeffer, J.; Machowski, Y.; Kuehl, N.
2021. Karlsruher Institut für Technologie (KIT) 

A Ranking Approach to Fair Classification.
Schoeffer, J.; Kuehl, N.; Valera, I.
2021. Karlsruher Institut für Technologie (KIT) 

Object Detection in Floor Plans: Lessons From Designing a Human-in-the-Loop System.
Hemmer, P.; Vössing, M.; Blumenstiel, B.
2021, March 24. Artificial Intelligence in Architecture, Engineering and Construction (2021), Online, March 24–25, 2021 

IBM Service Transformation: From product suppliers to service providers.
Brandes, M.; Osthues, S.; Bach, M.; Schel, P.; Büsching, A.; Schmidt, U.; Monger, M.; Schnürer, F.; Müller, P.; Satzger, G.; Kühl, N.; Vössing, M.; Schemmer, M.
2021  

Service Analytics: Putting the “Smart” in Smart Services.
Kühl, N.; Fromm, H.; Schöffer, J.; Satzger, G.
2020. Smart Service Management : Design Guidelines and Best Practices. Ed.: M. Maleshkova; N. Kühl, Axel Springer SE. doi:10.1007/978-3-030-58182-4 

Industrial Maintenance in the Digital World.
Vössing, M.; Kühl, N.
2020. Smart Service Management – Design Guidelines and Best Practices. Ed.: M. Maleshkova, 23–32, Springer International Publishing. doi:10.1007/978-3-030-58182-4_3 

Grasping the Terminology: Smart Services, Smart Service Systems, and Cyber-Physical Systems.
Martin, D.; Kühl, N.; Maleshkova, M.
2020. Smart Service Management: Design Guidelines and Best Practices. Hrsg.: Maria Maleshkova, Niklas Kühl, Philipp Jussen, 7–21, Springer International Publishing. doi:10.1007/978-3-030-58182-4_2 

Smart Services: A Condition Monitoring Use Case Utilizing System-Wide Analyses.
Martin, D.; Kühl, N.; Bischhoffshausen, J. K. von.
2020. Smart Service Management: Design Guidelines and Best Practices. Hrsg.: Maria Maleshkova, Niklas Kühl, Philipp Jussen, 179–191, Springer International Publishing. doi:10.1007/978-3-030-58182-4_16 

Capturing the Value: How to Charge for Smart Services.
Enders, T.; Schüritz, R.
2020. Smart Service Management : Design Guidelines and Best Practices. Ed.: Maria Maleshkova, 75–88, Springer 

Designing Process Guidance Systems the Case of IT Service Management.
Morana, S.; Mädche, A.
2020. Design Science Research. Cases. Ed.: J. v. Brocke, 177–203, Springer International Publishing. doi:10.1007/978-3-030-46781-4_8 

Die Rolle von KMUs in digitalen Ökosystemen – Wie sich KMUs in einer zunehmend digitalisierten Welt positionieren.
Gierlich, M.; Schüritz, R.; Volkwein, M.
2020. Digitale Transformation in der Unternehmenspraxis – Mindset – Leadership – Akteure – Technologien. Ed.: M. Dahm, 303–324, Springer Fachmedien Wiesbaden. doi:10.1007/978-3-658-28557-9_15 

Design Science Research. Cases.
Brocke, J. vom; Hevner, A.; Mädche, A. (Eds.).
2020. Springer International Publishing. doi:10.1007/978-3-030-46781-4 

Exploring Service Science:10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings.
Nóvoa, H.; Drăgoicea, M.; Kühl, N.
2020. Springer. doi:10.1007/978-3-030-38724-2 

System-oriented service delivery: designing pareto-efficient operations solutions in service systems. PhD dissertation.
Wolff, C.
2020, October 16. Karlsruher Institut für Technologie (KIT) 

Blockchain-based business networks: conceptualization, implementation and governance. PhD dissertation.
Seebacher, S.
2020, September 11. Karlsruher Institut für Technologie (KIT) 

Designing Human-Computer Collaboration: Transparency and Automation for Intelligence Augmentation. PhD dissertation.
Vössing, M.
2020, September 7. Karlsruher Institut für Technologie (KIT) 

Does free-floating carsharing reduce private vehicle ownership? The case of SHARE NOW in European cities.
Jochem, P.; Frankenhauser, D.; Ewald, L.; Ensslen, A.; Fromm, H.
2020. Transportation research / A, 141, 373–395. doi:10.1016/j.tra.2020.09.016  

How to Conduct Rigorous Supervised Machine Learning in Information Systems Research: The Supervised Machine Learning Reportcard [in press].
Kühl, N.; Hirt, R.; Baier, L.; Schmitz, B.; Satzger, G.
2020. Communications of the Association for Information Systems  

Methodische Unterstützung für die Gestaltung analysebasierter Dienstleistungen.
Kiefer, F.; Joussen, K.; Hunke, F.
2020. HMD, 57 (4), 684–696. doi:10.1365/s40702-020-00642-7 

Why Smart Companies Are Giving Customers More Data.
Wixom, B. H.; Schüritz, R. M.; Farrell, K.
2020. MIT Sloan management review, 61 (4), 1–5 

Will the Customers Be Happy? Identifying Unsatisfied Customers from Service Encounter Data.
Baier, L.; Kühl, N.; Schüritz, R.; Satzger, G.
2020. Journal of service management. doi:10.1108/JOSM-06-2019-0173 

Optimal development of alternative fuel station networks considering node capacity restrictions.
Kluschke, P.; Nugroho, R.; Gnann, T.; Plötz, P.; Wietschel, M.; Reuter-Oppermann, M.
2020. Transportation research / D, 78, Art. Nr.: 102189. doi:10.1016/j.trd.2019.11.018  

Supporting customer-oriented marketing with artificial intelligence: automatically quantifying customer needs from social media.
Kühl, N.; Mühlthaler, M.; Goutier, M.
2020. Electronic markets, 30 (2), 351–367. doi:10.1007/s12525-019-00351-0 

Utilizing Adaptive AI-based Information Systems to Analyze the Effectiveness of Policy Measures in the Fight of COVID-19.
Baier, L.; Schöffer, J.; Kühl, N.
2020. ICIS 2020 – Making Digital Inclusive: Blending the Local and the Global : December 13-16, 2020 

Fast charging stations with stationary batteries: A techno-economic comparison of fast charging along highways and in cities.
Funke, S.; Jochem, P.; Ried, S.; Gnann, T.
2020. World Conference on Transport Research - WCTR 2019, Mumbai, 26-30 May 2019, 3832–3849, Elsevier. doi:10.1016/j.trpro.2020.08.036  

DEAL: Deep Evidential Active Learning for Image Classification.
Hemmer, P.; Kühl, N.; Schöffer, J.
2020. 19th IEEE International Conference On Machine Learning And Applications, December, Miami, Florida, December 14-17, 2020, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/ICMLA51294.2020.00141 

Understanding the anatomy of analytics-based services - A taxonomy to conceptualize the use of data and analytics in services.
Hunke, F.; Engel, C.; Schüritz, R.; Ebel, P.
2020. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm and Uppsala, Sweden, June 8 - 14, 2019. Research Papers., Association for Information Systems (AIS) 

Emulating empathetic behavior in online service encounters with sentiment-adaptive responses: Insights from an experiment with a conversational agent.
Diederich, S.; Janßen-Müller, M.; Brendel, A. B.; Morana, S.
2020. 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019, AIS eLibrary (AISeL) 

Please Tell Me What to Do – Towards a Guided Orchestration of Key Activities in Data-Rich Service Systems.
Hunke, F.; Seebacher, S.; Thomsen, H.
2020. Designing for Digital Transformation. Co-Creating Services with Citizens and Industry: 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, Kristiansand, Norway, December 2–4, 2020, Proceedings. Ed.: S. Hofmann, 426–437, Springer. doi:10.1007/978-3-030-64823-7_41 

Towards Design Principles for Trustworthy Affective Chatbots for Virtual Teams.
Benke, I.
2020. ECIS 2020 Proceedings - Twenty-Eighth European Conference on Information Systems, Marrakesh, Marokko, June 15 - 17, 2020, AIS eLibrary (AISeL)  

How to Learn from Others: Transfer Machine Learning with Additive Regression Models to Improve Sales Forecasting.
Hirt, R.; Kühl, N.; Peker, Y.; Satzger, G.
2020. 22nd IEEE Conference on Business Informatics, CBI 2020, Antwerp, Belgium, 22 - 24 June 2020, 20–29, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI49978.2020.00010 

Knowing What to Share: Selective Revealing in Open Data.
Enders, T.; Wolff, C.; Satzger, G.
2020. European Conference on Information Systems (ECIS), Marrakesch, Marokko, June 15 - 17 2020 

How to Implement an Open Data Strategy? Analyzing Organizational Change Processes to Enable Value Creation by Revealing Data.
Enders, T.; Benz, C.; Schüritz, R.; Lujan, P.
2020. European Conference on Information Systems, Marrakesch, Marokko, June 15 - 17, 2020 

Enabling Customer-Centric Emergency Logistics Through Systems Thinking.
Reuter-Oppermann, M.; Wolff, C.
2020. European Conference on Information Systems (ECIS) - Marrakech, Marocco, June 15 - 17, 2020, AIS eLibrary (AISeL) 

A network-based transfer learning approach to improve sales forecasting of new products.
Karb, T.; Kühl, N.; Hirt, R.; Glivici-Cotruță, V.
2020. European Conference on Information Systems (ECIS) - Marrakech, Marocco, June 15 - 17, 2020 

Handling Concept Drift for Predictions in Business Process Mining.
Baier, L.; Reimold, J.; Kühl, N.
2020. 2020 IEEE 22nd Conference on Business Informatics : CBI 2020 : Antwerp, Belgium, 22-24 June 2020 : proceedings. Vol. 1, 76–83, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI49978.2020.00016  

Engineering Industrial Service Systems : Design and Evaluation of System-Oriented Service Delivery.
Wolff, C.; Kühl, N.; Satzger, G.
2020. Designing for Digital Transformation. Co-Creating Services with Citizens and Industry: 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, Kristiansand, Norway, December 2–4, 2020, Proceedings. Ed.: S. Hofmann, 407–419, Springer. doi:10.1007/978-3-030-64823-7_39 

System-wide Learning in Cyber-Physical Service Systems: A Research Agenda.
Martin, D.; Kühl, N.; Bischhoffshausen, J. K. von; Satzger, G.
2020. Designing for Digital Transformation. Co-Creating Services with Citizens and Industry - 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, December 2–4, 2020. Ed.: S. Hofmann, 457–468, Springer. doi:10.1007/978-3-030-64823-7_44 

Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption – The Case of Data-Driven Services.
Enders, T.; Martin, D.; Sehgal, G. G.; Schüritz, R.
2020. Exploring Service Science – 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings. Ed.: H. Nóvoa, 217–230, Springer. doi:10.1007/978-3-030-38724-2_16 

Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-method for Predicting Industrial Costs of Downtime.
Wolff, C.; Kühl, N.; Satzger, G.
2020. International Conference on Exploring Services Science, Porto, Portugal, 5 - 7 Februar 2020. Ed.: H. Nóvoa, 92–106, Springer International Publishing. doi:10.1007/978-3-030-38724-2_7 

A Reference Architecture for Cyber-Physical Fluid Power Systems: Towards a Smart Ecosystem.
Martin, D.; Kunze von Bischhoffshausen, J.; Hensel, A.; Strandberg, J.
2020. Proceedings of the 12th International Fluid Power Conference (IFK), Dresden, Oktober 2020 

Handling Concept Drifts in Regression Problems – the Error Intersection Approach.
Baier, L.; Hofmann, M.; Kühl, N.; Mohr, M.; Satzger, G.
2020. Proceedings of 15th International Conference on Wirtschaftsinformatik, 2020, Potsdam, Germany  

Designing Analytics-Based Services – Exploring Design Requirements for Methodological Tool Assistance in Service Design Teams.
Hunke, F.; Kiefer, F.
2020. Proceedings of 15th International Conference on Wirtschaftsinformatik (WI), Potsdam, 9 - 11 März 2020. doi:10.30844/wi_2020_t2-hunke 

Conceptualizing the Role of Blockchain Technology in Digital Platform Business.
Schulze, T.; Seebacher, S.; Hunke, F.
2020. Exploring Service Science. 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings. Ed.: H. Nóvoa, 150–163, Springer. doi:10.1007/978-3-030-38724-2_11 

Half-empty or half-full? A Hybrid Approach to Predict Recycling Behavior of Consumers to Increase Reverse Vending Machine Uptime.
Walk, J.; Hirt, R.; Kühl, N.; Hersløv, E. R.
2020. Exploring Service Science : 10th International Conference on Exploring Service Science, IESS 2020, Porto, Portugal, February 05-07, 2020. Proceedings. Ed.: H. Nóvoa, Springer International Publishing. doi:10.1007/978-3-030-38724-2_8 

Pathways from Data to Value: Identifying Strategic Archetypes of Analytics-Based Services.
Hunke, F.; Seebacher, S.; Schüritz, R.; Satzger, G.
2020. Proceedings of 15th International Conference on Wirtschaftsinformatik (WI), Potsdam, 9 - 11 März 2020. doi:10.30844/wi_2020_j7-hunke 

Towards a Unified Understanding of Data-Driven Support for Emergency Medical Service Logistics.
Reuter-Oppermann, M.; Wolff, C.
2020. HICSS-53 : Hawaii International Conference on System Sciences, Grand Wailea, Maui, January 7 - 10, 2020. doi:10.24251/HICSS.2020.449 

Towards Leveraging End-of-Life Tools as an Asset: Value Co-Creation based on Deep Learning in the Machining Industry.
Walk, J.; Kühl, N.; Schäfer, J.
2020. Proceedings of the 53rd Hawaii International Conference on System Sciences (HICSS-53), Grand Wailea, Maui, HI, January 7-10, 2020  

A New Metric for Lumpy and Intermittent Demand Forecasts: Stock-keeping-oriented Prediction Error Costs.
Martin, D.; Spitzer, P.; Kühl, N.
2020. Proceedings of the 53rd Annual Hawaii International Conference on System Sciences (HICSS-53), Grand Wailea, Maui, HI, January 7-10, 2020  

Utilizing Concept Drift for Measuring the Effectiveness of Policy Interventions: The Case of the COVID-19 Pandemic.
Baier, L.; Kühl, N.; Schöffer, J.; Satzger, G.
2020. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000126905  

An Uncertainty-based Human-in-the-loop System for Industrial Tool Wear Analysis.
Treiss, A.; Walk, J.; Kühl, N.
2020 

“Healthy surveillance”: Designing a concept for privacy-preserving mask recognition AI in the age of pandemics.
Kühl, N.; Martin, D.; Wolff, C.; Volkamer, M.
2020. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000120631  

A data set of 104 software development projects – an investigation on process ambidexterity and project performance.
Werder, K.; Li, Y.; Maedche, A.; Ramesh, B.
2020, May 11. doi:10.5445/IR/1000119197 

„Maskenverweigerer erkennen, ohne die Privatsphäre zu verletzen - Am Karlsruher Institut für Technologie setzt man auf Künstliche Intelligenz im Kampf gegen Covid-19 - Campus-Report vom 08.12.2020.
Fuchs, S.; Kühl, N., [Interviewter].
2020. doi:10.5445/IR/1000127289 

BigDieMo - Key Activities.
Schüritz, R.; Hunke, F.; Seebacher, S.; Jonas, J.; Genennig, S.; Schymanietz, M.; Kühne, B.; Ditterich, D.; Köpschall, M.; Eckerle, C.
2020. (G. Satzger, K. Möslein & T. Böhmann, Eds.). doi:10.5445/IR/1000117928 

BigDieMo - Cost Structure.
Schüritz, R.; Hunke, F.; Seebacher, S.; Jonas, J.; Genennig, S.; Schymanietz, M.; Kühne, B.; Ditterich, D.; Köpschall, M.; Eckerle, C.
2020. (G. Satzger, K. Möslein & T. Böhmann, Eds.). doi:10.5445/IR/1000117927 

BigDieMo - Value Proposition.
Schüritz, R.; Hunke, F.; Seebacher, S.; Jonas, J.; Genennig, S.; Schymanietz, M.; Kühne, B.; Ditterich, D.; Köpschall, M.; Eckerle, C.
2020. (G. Satzger, K. Möslein & T. Böhmann, Eds.). doi:10.5445/IR/1000117926 

BigDieMo - Channels.
Schüritz, R.; Hunke, F.; Seebacher, S.; Jonas, J.; Genennig, S.; Schymanietz, M.; Kühne, B.; Ditterich, D.; Köpschall, M.; Eckerle, C.
2020. (G. Satzger, K. Möslein & T. Böhmann, Eds.). doi:10.5445/IR/1000117925 

BigDieMo - Revenue Models.
Schüritz, R.; Hunke, F.; Seebacher, S.; Jonas, J.; Genennig, S.; Schymanietz, M.; Kühne, B.; Ditterich, D.; Köpschall, M.; Eckerle, C.
2020. (G. Satzger, K. Möslein & T. Böhmann, Eds.). doi:10.5445/IR/1000117924 

BigDieMo - Validation.
Schüritz, R.; Hunke, F.; Seebacher, S.; Jonas, J.; Genennig, S.; Schymanietz, M.; Kühne, B.; Ditterich, D.; Köpschall, M.; Eckerle, C.
2020. (G. Satzger, K. Möslein & T. Böhmann, Eds.). doi:10.5445/IR/1000117923 

BigDieMo - Data Canvas.
Schüritz, R.; Hunke, F.; Seebacher, S.; Jonas, J.; Genennig, S.; Schymanietz, M.; Kühne, B.; Ditterich, D.; Köpschall, M.; Eckerle, C.
2020. (G. Satzger, K. Möslein & T. Böhmann, Eds.). doi:10.5445/IR/1000117922 

Geschäftsmodelle 4.0: Big Data und Data-Analytics als Treiber für Dienstleistungsinnovation im deutschen Mittelstand.
Hunke, F.; Seebacher, S.; Schymanietz, M.; Jonas, J.; Genennig, S.; Kühne, B.; Schüritz, R.; Satzger, G.; Möslein, K.; Böhmann, T.
2019. Digitale Dienstleistungsinnovationen. Eds.: V. Stich, J. Schumann, D. Beverungen, G. Gudergan, P. Jussen, 167–183, Springer Verlag GmbH Deutschland. doi:10.1007/978-3-662-59517-6_9 

Using Employees’ Collective Intelligence for Service Innovation: Theory and Instruments.
Feldmann, N.; Fromm, H.; Satzger, G.; Schüritz, R.
2019. Handbook of Service Science, Volume II. Ed.: P. Maglio, 249–284, Springer International Publishing. doi:10.1007/978-3-319-98512-1_12 

Supervised machine learning in service systems: deriving insights from distributed data. PhD dissertation.
Hirt, R.
2019. Karlsruher Institut für Technologie (KIT) 

Priorisierung von Digitalisierungsprojekten entlang der gesamten kundenorientierten Prozesskette im Maschinenbau.
Pschybilla, T.; Hofmann, M.; Enders, T.; Vössing, M.
2019. HMD Praxis der Wirtschaftsinformatik 

Digital nudging to overcome cognitive resistance in innovation adoption decisions.
Stryja, C.; Satzger, G.
2019. The service industries journal, 39 (15-16), 1123–1139. doi:10.1080/02642069.2018.1534960 

How many fast-charging stations do we need along European highways?.
Jochem, P.; Szimba, E.; Reuter-Oppermann, M.
2019. Transportation research / D, 73, 120–129. doi:10.1016/j.trd.2019.06.005  

Creating cost transparency to support strategic planning in complex chemical value chains.
Klosterhalfen, S. T.; Kallrath, J.; Frey, M. M.; Schreieck, A.; Blackburn, R.; Buchmann, J.; Weidner, F.
2019. European journal of operational research, 279 (2), 605–619. doi:10.1016/j.ejor.2019.05.034 

A multi-objective mathematical model to redesign of global sustainable bioenergy supply network.
Razm, S.; Nickel, S.; Sahebi, H.
2019. Computers & chemical engineering, 128, 1–20. doi:10.1016/j.compchemeng.2019.05.032 

Exact and practical modulo scheduling for high-level synthesis.
Oppermann, J.; Reuter-Oppermann, M.; Sommer, L.; Koch, A.; Sinnen, O.
2019. ACM transactions on reconfigurable technology and Systems, 12 (2), Art.-Nr.: 8. doi:10.1145/3317670 

Designing Process Guidance Systems.
Morana, S.; Kroenung, J.; Maedche, A.; Schacht, S.
2019. Journal of the Association for Information Systems, 20 (5), 499–535. doi:10.17705/1jais.00542 

Smartere Produkte durch analysebasierte Dienstleistungen – Ein methodisches Werkzeug zur strukturierten Entwicklung.
Hunke, F.; Schüritz, R.
2019. HMD. doi:10.1365/s40702-019-00531-8 

Software Development Process Ambidexterity and Project Performance: A Coordination Cost-Effectiveness View [in press].
Werder, K.; Li, Y.; Maedche, A.; Ramesh, B.
2019. IEEE transactions on software engineering, 14 Seiten. doi:10.1109/TSE.2019.2904571 

Cognitive computing for customer profiling: meta classification for gender prediction.
Hirt, R.; Kühl, N.; Satzger, G.
2019. Electronic markets, 29 (1), 93–106. doi:10.1007/s12525-019-00336-z 

Interview with Tamim Asfour on “Anthropomatics: The State of the Art in Robotics and Challenges for Future Research”.
Mädche, A.
2019. Business & information systems engineering, 61 (2), 237–239. doi:10.1007/s12599-019-00585-4 

Roles of Digital Innovation in Design Science Research.
Hevner, A.; Brocke, J. vom; Maedche, A.
2019. Business & information systems engineering, 61 (1), 3–8. doi:10.1007/s12599-018-0571-z 

Operations research meets need related planning: Approaches for locating general practitioners’ practices.
Reuter-Oppermann, M.; Nickel, S.; Steinhäuser, J.
2019. PLOS ONE, 14 (1), e0208003. doi:10.1371/journal.pone.0208003  

Literature vs. Twitter: Empirical insights on customer needs in e-mobility.
Kühl, N.; Goutier, M.; Ensslen, A.; Jochem, P.
2019. Journal of cleaner production, 213, 508–520. doi:10.1016/j.jclepro.2018.12.003 

The EEG-attention cycle and the diffusion of solar energy technologies.
Dehler, J.; Henni, S.; Keles, D.; Fichtner, W.
2019. Proceedings of the KSS Research Workshop: a Selection of Talks and Presentations on Designing the Digital Transformation. Ed.: S. Morana, 1–9, Karlsruher Institut für Technologie (KIT) 

SkyCastle: A Resource- Aware Multi-Loop Scheduler for High-Level Synthesis.
Oppermann, J.; Sommer, L.; Weber, L.; Reuter-Oppermann, M.; Koch, A.; Sinnen, O.
2019. 2019 International Conference on Field-Programmable Technology : ICFPT 2019 : Tianjin, China, 9-13 December 2019 : proceedings, 36–44, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/ICFPT47387.2019.00013 

Centralising the Admission Process in a German Hospital.
Reuter-Oppermann, M.; Kienzle, L.; Zander, A.; Buchmüller, D.; Goldberg, D.
2019. Proceedings of the 52nd Hawaii International Conference on System Sciences, Association for Information Systems (AIS). doi:10.24251/HICSS.2019.497 

Do you comply with AI? — Personalized explanations of learning algorithms and their impact on employees’ compliance behavior.
Kühl, N.; Lobana, J.; Meske, C.
2019. Proceedings of the 40th International Conference on Information Systems (ICIS): Paper-A-Thon, AIS eLibrary (AISeL) 

Value Co-Creation in Data-Driven Services: Towards a Deeper Understanding of the Joint Sphere.
Schüritz, R.; Farrell, K.; Wixom, B.; Satzger, G.
2019. ICIS 2019 Proceedings: 15-18 December 2019, Munich, Germany, Art.-Nr.: 2202, AIS eLibrary (AISeL) 

Design-Space Exploration with Multi-Objective Resource-Aware Modulo Scheduling.
Oppermann, J.; Sittel, P.; Kumm, M.; Reuter-Oppermann, M.; Koch, A.; Sinnen, O.
2019. Euro-Par 2019 : Parallel Processing ; 25th International Conference on Parallel and Distributed Computing Göttingen, Germany, August 26–30, 2019 Proceedings, 170–183, Springer. doi:10.1007/978-3-030-29400-7_13 

A Framework for Electric Mobility Services for a Car Park.
Seddig, K.; Jochem, P.; Fichtner, W.
2019. Proceedings of the KSS Research Workshop: A Selection of Talks and Presentations on Designing the Digital Transformation. Ed.: S. Morana, 21–26, Karlsruher Institut für Technologie (KIT)  

DISKNET - A Platform for the Systematic Accumulation of Knowledge in IS Research.
Dann, D.; Maedche, A.; Teubner, T.; Mueller, B.; Meske, C.; Funk, B.
2019. 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019, Art.-Nr.: 2785, AIS eLibrary (AISeL) 

Decision support for EMS policy making using data analytics and real-time alerts.
Reuter-Oppermann, M.; Richards, D.
2019. Proceedings: 2019 IEEE World Congress on Services - IEEE SERVICES 2019, 8-13 July 2019, Milan, Italy, 266–271, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/SERVICES.2019.00079 

Designing a Chatbot Social Cue Configuration System.
Feine, J.; Morana, S.; Maedche, A.
2019. 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019, AIS eLibrary (AISeL) 

Analyzing the Impact of Strategic Behavior in System-Oriented Service Delivery.
Wolff, C.; Kimbrough, S. O.; Kühl, N.
2019. 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019, AIS eLibrary (AISeL) 

Redesigning Service Operations for the Digital World: Towards Automated and Data-driven Field Service Planning.
Vössing, M.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Association for Information Systems (AIS) 

Designing Useful Transparency to Improve Process Performance - Evidence from an Automated Production Line.
Vössing, M.; Potthoff, F.; Kühl, N.; Satzger, G.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Association for Information Systems (AIS) 

Designing an AI-based Advisory Platform for Design Techniques.
Liu, X.; He, S.; Maedche, A.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Paper: 152, Association for Information Systems (AIS) 

Design Principles for Human-Computer Collaboration.
Vössing, M.; Lind, M.; Kühl, N.; Satzger, G.
2019. Proceedings of the Workshop on Designing User Assistance in Intelligent Systems, Stockholm, Sweden, 2019. Ed.: S. Morana, 13–15, Karlsruher Institut für Technologie (KIT)  

Challenges in the Deployment and Operation of Machine Learning in Practice.
Baier, L.; Jöhren, F.; Seebacher, S.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Paper: 163, AIS eLibrary (AISeL)  

Blockchain - Just Another IT Implementation? A Comparison of Blockchain and Interorganizational Information Systems.
Seebacher, S.; Schüritz, R.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Paper: 124, Association for Information Systems (AIS) 

Nudged to Unload: Applying Choice Architecture to Prevent Cognitive Overload of Participants in Open Idea Evaluation.
Benz, C.; Stryja, C.
2019. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019, Association for Information Systems (AIS) 

Not All Tasks Are Alike: Exploring the Effect of Task Representation on User Engagement in Crowd-Based Idea Evaluation.
Benz, C.; Zierau, N.; Satzger, G.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Paper: 59, AIS eLibrary (AISeL) 

Understanding the Anatomy of Analytics-Based Services – A Taxonomy to Conceptualize the Use of Data and Analytics in Services.
Hunke, F.; Engel, C.; Schüritz, R.; Ebel, P.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Paper: 25, AIS eLibrary (AISeL) 

A closer look on the difficulties to determine the quality of software requirements.
Kummler, P.; Fromm, H.
2019. 2019 Workshops of the Software Engineering Conference, SEW 2019; Stuttgart; Germany; 18 February 2019 through 22 February 2019. Ed.: M. Konersmann, 53–60, RWTH Aachen 

Capturing Value from Data: Exploring Factors Influencing Revenue Model Design for Data-Driven Services.
Enders, T.; Schüritz, R.; Frey, W.
2019. Proceedings of 14th International Conference on Wirtschaftsinformatik (Wi 2019): Human Practice.Digital Ecologies.Our Future 

Service Systems, Smart Service Systems and Cyber-Physical Systems—What’s the difference? Towards a Unified Terminology.
Martin, D.; Hirt, R.; Kühl, N.
2019. 14. Internationale Tagung Wirtschaftsinformatik 2019 (WI 2019), Siegen, Germany, February 24-27 

Unterstützung der Wissensarbeit durch Künstliche Intelligenz - Anforderungen an die Gestaltung maschinellen Lernens.
Satzger, G.; Kühl, N.; Martin, A.
2019. 65. GfA Frühjahrskongress 2019, Dresden, 27. Februar - 01. März 2019  

Automatically Extracting and Analyzing Customer Needs from Twitter: A “Needmining” Prototype.
Kühl, N.; Martin, D.; Satzger, G.
2019. 14. Internationale Tagung Wirtschaftsinformatik 2019 (Wi 2019), Siegen, 23.-27. Februar 2019 

On the Impact of the Customer Base on the Added Value through System-Oriented Service Delivery in Industrial Maintenance [in press].
Wolff, C.; Reuter-Oppermann, M.; Kühl, N.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, January 8-11, 2019 

Holistic System-Analytics as an Alternative to Isolated Sensor Technology: A Condition Monitoring Use Case.
Martin, D.; Kühl, N.
2019. Proceedings of the 52nd Annual Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, January 8-11, 2019, 1005–1012  

How to Cope with Change? Preserving Validity of Predictive Services over Time.
Baier, L.; Kühl, N.; Satzger, G.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, Januar 8-11, 2019, 1085–1094, University of Hawai’i at Manoa / AIS  

Machine Learning in Artificial Intelligence: Towards a Common Understanding [in press].
Kühl, N.; Goutier, M.; Hirt, R.; Satzger, G.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, Januar 8-11, 2019 

Proceedings of the KSS Research Workshop: A Selection of Talks and Presentations on Designing the Digital Transformation.
Hottum, P.; Jochem, P.; Maleshkova, M.; Morana, S.; Reuter-Oppermann, M.; Stryja, C.
2019. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000104369  

A Study on Free-floating Carsharing in Europe : Impacts of car2go and DriveNow on modal shift, vehicle ownership, vehicle kilometers traveled, and CO${}_2$ emissions in 11 European cities.
Fromm, H.; Ewald, L.; Frankenhauser, D.; Ensslen, A.; Jochem, P.
2019. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000104216  

Applied AI in Services.
Kühl, N.
2019, March 22. Research Presentation (2019), The Wharton School of the University of Pennsylvania, March 22, 2019 

Not Just Selling Data - How Companies Co-Create Value in Analytics-Based Service Innovation.
Schüritz, R.; Farrell, K.; Hunke, F.; Satzger, G.
2019. Frontiers in Service Conference (2019), Singapore, Singapore, July 18–21, 2019 

Reconciling Decision Quality and User Engagement - The Case fo Open Idea Evaluation (Doctoral Consortium).
Benz, C.
2019. 14. Internationale Tagung Wirtschaftsinformatik (Wi 2019), Siegen, Germany, February 23–27, 2019 

Der Aufstieg von KI - Von grenzenlosen Chancen bis zu existenziellen Risiken.
Kühl, N.
2019, July 17. KI goes KMU: Auf die Überholspur? Das „Tanker-Schnellboot-Syndrom“: Von der Chance, große Unternehmen durch Algorithmen, Neuronale Netze und Machine Learning zu überholen (2019), Cologne, Germany, July 17–18, 2019 

How to Design Analytics-Based Services? Paving the way for new customer value in the digital age.
Hunke, F.
2019. Dienstleistungstagung des BMBF (2019), Paderborn, Germany, April 8–9, 2019 

Artificial Intelligence in Service Systems.
Kühl, N.
2019, March 22. Wharton School Research Talk (2019), Philadelphia, PA, USA, March 22, 2019 

How to Learn from Others? A Research Agenda on Transfer Machine Learning for Sales Forecasting.
Hirt, R.; Kühl, N.
2019, February 19. MIT-IBM Watson AI Lab (2019), Cambridge, MA, USA, March 19, 2019 

BigDieMo - Karten.
Schüritz, R.; Hunke, F.; Seebacher, S.; Jonas, J.; Genennig, S.; Schymanietz, M.; Kühne, B.; Ditterich, D.; Köpschall, M.; Eckerle, C.
2019, March 22. (G. Satzger, K. Möslein & T. Böhmann, Eds.)  

Open Innovation in Ecosystems – A Service Science Perspective on Open Innovation.
Benz, C.; Seebacher, S.
2018. Exploring Service Science – 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 112–124, Springer International Publishing. doi:10.1007/978-3-030-00713-3_9 

Grundfragen der Plattformökonomie - Wie man Vertrauen designt.
Greiner, B.; Teubner, T.; Weinhardt, C.
2018. Plattformen : Geschäftsmodell und Verträge. Hrsg.: U. Blaurock, 59–76, Nomos Verlagsgesellschaft 

GESCHÄFTSMODELLE 4.0: Baukasten zur Entwicklung datenbasierter Geschäftsmodelle.
Schüritz, R.; Hunke, F.; Seebacher, S.; Jonas, J.; Genennig, S.; Schymanietz, M.; Kühne, B.; Ditterich, D.; Köpschall, M.; Eckerle, C.
2018. (G. Satzger, K. Möslein & T. Böhmann, Eds.), KSRI  

Service integration and management in multi-sourcing: capabilities for dealing interdependent IT services. PhD dissertation.
Goldberg, M.
2018. Universität Karlsruhe (TH) 

Enterprise crowdfunding: related theories and empirical investigation of characteristics and dynamics. PhD dissertation.
Fieldmann, N.
2018. Karlsruher Institut für Technologie (KIT) 

Cognitive innovation resistance: a digital nudging approach to manage the irrationality in innovation decision making. PhD dissertation.
Stryja, C.
2018. Karlsruher Institut für Technologie (KIT) 

An Integrated Dynamic Capability Model for Service Innovation Management. PhD dissertation.
Kohler, M.
2018. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000081336  

Industrial service contracting: managing uncertainty at contract design and delivery. PhD dissertation.
Schmitz, B.
2018. Karlsruher Institut für Technologie (KIT) 

On the optimisation of EMS Logistics. PhD dissertation.
Reuter-Oppermann, M.
2018. Karlsruher Institut für Technologie (KIT) 

Views on the Past, Present, and Future of Business and Information Systems Engineering.
Aalst, W. M. P. van der; Becker, J.; Bichler, M.; Buhl, H. U.; Dibbern, J.; Frank, U.; Hasenkamp, U.; Heinzl, A.; Hinz, O.; Hui, K.-L.; Jarke, M.; Karagiannis, D.; Kliewer, N.; König, W.; Mendling, J.; Mertens, P.; Rossi, M.; Voss, S.; Weinhardt, C.; Winter, R.; Zdravkovic, J.
2018. Business & information systems engineering, 60 (6), 443–477. doi:10.1007/s12599-018-0561-1 

Designing Social Nudges for Enterprise Recommendation Agents: An Investigation in the Business Intelligence Systems Context.
Kretzer, M.; Maedche, A.
2018. Journal of the Association for Information Systems, 19 (12), Article: 4. doi:10.17705/1jais.00523 

Data-driven Service Business Models.
Schymanietz, M.; Genennig, S. M.; Hunke, F.; Jonas, J. M.; Kühne, B.; Schüritz, R.; Seebacher, S.; Böhmann, T.; Möslein, K. M.; Satzger, G.
2018. Open Service Lab Notes, (4)  

Tool Support for Design Science Research—Towards a Software Ecosystem: A Report from a DESRIST 2017 Workshop.
Morana, S.; vom Brocke, J.; Maedche, A.; Seidel, S.; Adam, M. T. P.; Bub, U.; Fettke, P.; Gau, M.; Herwix, A.; Mullarkey, M. T.; Nguyen, H. D.; Sjöström, J.; Toreini, P.; Wessel, L.; Winter, R.
2018. Communications of the Association for Information Systems, 43 (Article 17), 239–256. doi:10.17705/1CAIS.04317 

A Survey on User Acceptance of Wireless Electric Vehicle Charging.
Fett, D.; Ensslen, A.; Jochem, P.; Fichtner, W.
2018. World Electric Vehicle Journal, 9 (3), 36/1–12. doi:10.3390/wevj9030036  

White Spots in Business and IT: An Explorative Study for E-Mobility Services.
Martin, D.; Kühl, N.; Stryja, C.; Haude, J.
2018. World Electric Vehicle Journal, 9 (2). doi:10.3390/wevj9020027  

IT ambidexterity for business processes: the importance of balance.
Heckmann, C. S.; Maedche, A.
2018. Business process management journal, 24 (4), 862–881. doi:10.1108/BPMJ-04-2016-0078 

Can product service systems support electric vehicle adoption?.
Ensslen, A.; Gnann, T.; Jochem, P.; Plötz, P.; Dütschke, E.; Fichtner, W.
2018. Transportation research / A, 137, 343–359. doi:10.1016/j.tra.2018.04.028  

Future Work and Enterprise Systems.
vom Brocke, J.; Maaß, W.; Buxmann, P.; Maedche, A.; Leimeister, J. M.; Pecht, G.
2018. Business & information systems engineering, 1–10. doi:10.1007/s12599-018-0544-2 

Explaining the emergence of team agility: a complex adaptive systems perspective.
Werder, K.; Maedche, A.
2018. Information, technology & people, 31 (3), 819–844. doi:10.1108/ITP-04-2017-0125 

Intuitionistic Fuzzy Logic : Anwendungsoptionen im IT Service Management.
Schütze, R.; Fromm, H.
2018. HMD, 55 (3), 566–580. doi:10.1365/s40702-017-0384-4 

Try Before You Buy : How to Design Information Systems to Enhance Consumer Willingness to Test Sustainable Innovations.
Stryja, C.; Satzger, G.
2018. Journal of technology management & innovation, 13 (1), 19–26. doi:10.4067/S0718-27242018000100019  

“Prevention of postoperative Wound Infections” Current Recommendation of the Commission for Hospital Hygiene and Infection Prevention (KRINKO).
Mielke, M.; Hansis, M.
2018. Bundesgesundheitsblatt, Gesundheitsforschung, Gesundheitsschutz, 61 (4), 371–373. doi:10.1007/s00103-018-2721-3 

Age stereotypes in distributed software development : The impact of culture on age-related performance expectations.
Schloegel, U.; Stegmann, S.; Dick, R. van; Maedche, A.
2018. Information & software technology, 97, 146–162. doi:10.1016/j.infsof.2018.01.009 

Robo-Advisory : Digitalization and Automation of Financial Advisory.
Jung, D.; Dorner, V.; Glaser, F.; Morana, S.
2018. Business & information systems engineering, 60 (1), 81–86. doi:10.1007/s12599-018-0521-9 

Age stereotypes in agile software development : an empirical study of performance expectations.
Schloegel, U.; Stegmann, S.; Mädche, A.; Dick, R. van.
2018. Information, technology & people, 31 (1), 41–62. doi:10.1108/ITP-07-2015-0186 

Teaching innovation in interdisciplinary environments: Toward a design thinking syllabus.
Wiesche, M.; Leifer, L.; Uebernickel, F.; Lang, M.; Byler, E.; Feldmann, N.; Garcia-Cifuentes, J. P.; Höltää-Otto, K.; Kelly, K.; Satzger, G.; Suzuki, S.; Thong, C.; Vignoli, M.; Krcmar, H.
2018. SIGED International Conference on Information Systems Education and Research, San Francisco, CA, September 12-13, 2018, Association for Information Systems (AIS) 

To rate or to fund? - The effect of idea evaluation platform design on decision quality and user engagement.
Benz, C.; Zierau, N.; Satzger, G.
2018. 39th International Conference on Information Systems, ICIS 2018: Proceedings, Association for Information Systems (AIS) 

Assessing information requirements for complex decision making in healthcare.
Manzi, S.; Reuter-Oppermann, M.; Rachuba, S.; Morana, S.
2018. 26th European Conference on Information Systems, ECIS 2018; Portsmouth; United Kingdom; 23 June 2018 through 28 June 2018, Association for Information Systems (AIS) 

How good are my requirements?: A new perspective on the quality measurement of textual requirements.
Kummler, P. S.; Vernisse, L.; Fromm, H.
2018. 11th International Conference on the Quality of Information and Communications Technology, QUATIC 2018; University of CoimbraCoimbra; Portugal; 4 September 2018 through 7 September 2018, 156–159, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/QUATIC.2018.00031 

Enhancing Joint Attention in Collaborative Information Dashboards with Shared Gaze Awareness.
Toreini, P.; Benke, I.; Langner, M.; Schaumann, S.; Schwarzenboeck, J.; Bamberger, C.; Maedche, A.
2018. SIGHCI 2018 Proceedings - HCI/MIS Workshop 2018 - The 17th Annual Pre-ICIS Workshop on HCI Research in MIS, San Francisco, California, December 13, 2018, AIS eLibrary (AISeL) 

How to motivate consumers to test electric vehicles-An approach to design consumer interfaces to foster innovation adoption.
Benz, C.; Stryja, C.
2018. Multikonferenz Wirtschaftsinformatik 2018 : data driven X - turning data into value, Leuphana Unversität Lüneburg, 6.-9. März 2018. Ed.: Paul Drews, Univ 

Work in Progress: GeMS: A Generator for Modulo Scheduling Problems.
Oppermann, J.; Vollbrecht, S.; Reuter-Oppermann, M.; Sinnen, O.; Koch, A.
2018. 2018 International Conference on Compilers, Architectures and Synthesis for Embedded Systems (CASES), Art.-Nr.: 8516749, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CASES.2018.8516749 

Towards Enabling Cyber-Physical Systems in Brownfield Environments: Leveraging Environmental Information to Derive Virtual Representations of Unconnected Assets.
Bader, S. R.; Wolff, C.; Vössing, M.; Schmidt, J.-P.
2018. 9th International Conference on Exploring Service Science, IESS 2018; Karlsruhe; Germany; 19 September 2018 through 21 September 2018, 165–176, Springer. doi:10.1007/978-3-030-00713-3_13 

Towards Managing Smart Service Innovation: A Literature Review.
Götz, C.; Hohler, S.; Benz, C.
2018. 9th International Conference on Exploring Service Science, IESS 2018; Karlsruhe; Germany; 19 September 2018 through 21 September 2018. Ed.: G. Satzger, 101–111, Springer. doi:10.1007/978-3-030-00713-3_8 

Software Business, Platforms, and Ecosystems: Fundamentals of Software Production Research.
Abrahamsson, P.; Bosch, J.; Brinkkemper, S.; Mädche, A.
2018. Dagstuhl Reports, Report from Dagstuhl Seminar 18182 “Software Business, Platforms, and Ecosystems: Fundamentals of Software Production Research”, April 29 – May 2, 2018, 164–198, Schloss Dagstuhl - Leibniz-Zentrum für Informatik GmbH (LZI). doi:10.4230/DagRep.8.4.164  

Cognition in the Era of Smart Service Systems: Inter-organizational Analytics through Meta and Transfer Learning.
Hirt, R.; Kühl, N.
2018. 39th International Conference on Information Systems, ICIS 2018; San Francisco Marriott MarquisSan Francisco; United States; 13 December 2018 through 16 December 2018, AIS eLibrary (AISeL) 

Comfort-as-a-Service: Designing a User-Oriented Thermal Comfort Artifact for Office Buildings.
Laing, S.; Kühl, N.
2018. Thirty Ninth International Conference on Information Systems (ICIS), San Francisco, CA, 13th-16th December 2018, Association for Information Systems (AIS) 

Digitalization of Field Service Planning: The Role of Organizational Knowledge and Decision Support Systems.
Vössing, M.; Wolff, C.; Reinerth, V.
2018. Exploring Service Science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 138–150, Springer International Publishing. doi:10.1007/978-3-030-00713-3_11 

Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterprises.
Vössing, M.; Siegel, J.; Feldmann, N.; Wuest, T.; Benz, C.
2018. Exploring Service Science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 88–100, Springer. doi:10.1007/978-3-030-00713-3_7 

Towards Cognitive Sealing: Artificial Intelligence based Seal Condition Monitoring.
Martin, D.; Schüle, C.; Kunze von Bischhoffshausen, J.
2018. 20th ISC: International Sealing Conference, Stuttgart, October 10-11, 2018 

A Framework for the Simulation-Based Estimation of Downtime Costs.
Wolff, C.; Vössing, M.
2018. Exploring Service Science. 9th International Conference (IESS 2018), Karlsruhe, 19. - 21. September 2018. Hrsg.: G. Satzger, 247–260, Springer. doi:10.1007/978-3-030-00713-3 _ 19 

Using Monte-Carlo Simulation to Measure the Business-Relevant Impact of Planning Uncertainty on Field Service Delivery.
Wolff, C.; Vössing, M.; Kühl, N.
2018. Proceedings of the 2018 Winter Simulation Conference, December 9-12 Gothenburg, Sweden 

Exploring the Value of Data – a Research Agenda.
Enders, T.
2018. Exploring Service Science : 9th International Conference, IESS 2018 Karlsruhe, Germany, September 19–21, 2018 Proceedings. Ed.: G. Satzger, 274–286, Springer Nature. doi:10.1007/978-3-030-00713-3_21 

Designing Attention-aware Business Intelligence and Analytics Dashboards to Support Task Resumption.
Toreini, P.; Langner, M.; Maedche, A.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975, Association for Information Systems (AIS) 

The potential of agent-Based simulation for assessing the bilateral-Nodal debate.
Staudt, P.; Gärttner, J.; Weinhardt, C.; Negrete-Pincetic, M.; Lorca, A.
2018. 9th ACM International Conference on Future Energy Systems, e-Energy 2018; Karlsruhe; Germany; 12 June 2018 through 15 June 2018, 465–467, Association for Computing Machinery (ACM). doi:10.1145/3208903.3212063 

Using vehicle-to-grid concepts to balance redispatch needs: A case study in Germany.
Staudt, P.; Gärttner, J.; Schmidt, M.; Weinhardt, C.
2018. 9th ACM International Conference on Future Energy Systems, e-Energy 2018; Karlsruhe; Germany; 12 June 2018 through 15 June 2018, 80–84, Association for Computing Machinery (ACM). doi:10.1145/3208903.3208926 

Utilizing Data and Analytics to Advance Service – Towards Enabling Organizations to Successfully Ride the Next Wave of Servitization.
Hunke, F.; Engel, C.
2018. Exploring Service Science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 219–231, Springer. doi:10.1007/978-3-030-00713-3_17 

Configurations of User Involvement and Participation in Relation to Information System Project Success.
Haake, P.; Kaufmann, J.; Baumer, M.; Burgmaier, M.; Eichhorn, K.; Mueller, B.; Maedche, A.
2018. Advanced Information Systems Engineering. CAiSE 2018. Ed.: J. Krogstie, 87–102, Springer International Publishing. doi:10.1007/978-3-319-91563-0_6 

Nudged to win - Designing robo-advisory to overcome decision inertia.
Jung, D.; Erdfelder, E.; Glaser, F.
2018. Proceedings of the 26th European Conference on Information Systems (ECIS2018), Portsmouth, UK, June 23-28, 2018 

ServiceDesignKIT: A Web Platform of Digital Service Design Techniques.
Liu, X.; Leung, E. T.-M.; Toreini, P.; Maedche, A.
2018. International Conference on Design Science Research in Information Systems and Technology (DESRIST) - Designing for a Digital and Globalized World, Chennai, India, June 3–6, 2018, 34–48, Springer International Publishing. doi:10.1007/978-3-319-91800-6_3 

A Similarity-Based Approach for the All-Time Demand Prediction of New Automotive Spare Parts.
Steuer, D.; Hutterer, V.; Korevaar, P.; Fromm, H.
2018. Proceedings of the 51st Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, US, 3rd - 6th January 2018, Curran Associates. doi:10.24251/HICSS.2018.191  

System-Oriented Service Delivery: The Application of Service System Engineering to Service Delivery.
Wolff, C.; Kühl, N.; Satzger, G.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975 

Tell Me What’s My Business – Development of a Business Model Mining Software.
Fleig, C.; Augenstein, D.; Maedche, A.
2018. CAiSE Forum 2018 - Information Systems in the Big Data Era - International Conference on Advanced Information Systems Engineering, Tallinn, Estonia, 11-15 June 2018. Ed.: J. Mendling, 105–113, Springer. doi:10.1007/978-3-319-92901-9_10 

How to motivate consumers to test electric vehicles : An approach to design consumer interfaces to foster innovation adoption.
Benz, C.; Stryja, C.
2018. Tagungsband : Multikonferenz Wirtschaftsinformatik 2018 : Data driven X - Turning Data into Value, Band III, Lüneburg, Deutschland, 6. - 9. März 2018. Hrsg.: P. Drews, 1039–1050, Leuphana Univerisität : Lüneburg 

A Model-driven Approach for the Description of Blockchain Business Networks.
Seebacher, S.; Maleshkova, M.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018 

Automatically Quantifying Customer Need Tweets : Towards a Supervised Machine Learning Approach.
Kühl, N.; Mühlthaler, M.; Goutier, M.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018 

Towards a Technician Marketplace using Capacity-Based Pricing.
Wolff, C.; Vössing, M.; Schmitz, B.; Fromm, H.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018 

Towards Service-oriented Cognitive Analytics for Smart Service Systems.
Hirt, R.; Kühl, N.; Schmitz, B.; Satzger, G.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018 

Exploring Service Science : 9th International Conference (IESS 2018), Karlsruhe, September 19-21, 2018.
Satzger, G.; Patricio, L.; Zaki, M.; Kühl, N.; Hottum, P.
2018. Springer Verlag. doi:10.1007/978-3-030-00713-3 

Artificial Intelligence in Service Systems.
Kühl, N.
2018, December 19. Invited Seminar (2018), University of Auckland, December 19, 2018 

How to set up Blockchain Business Networks? The status quo of implementation approaches and challenges of blockchain projects.
Seebacher, S.; Satzger, G.; Schüritz, R.
2018, September. Frontiers In Service, Austin, TX, September 6-9, 2018 

360° Smart Service Welt I.
Vössing, M.; Schumacher-Wirges, W.
2018, November 22. S³ - Smart Service Summit, Bundesministerium für Wirtschaft und Energie (BMWi), Berlin, Germany, 22nd - 23rd September 2018 

Künstliche Intelligenz für industrielle Dienstleistungen.
Kühl, N.
2018, October 12. Schmalenbach Arbeitskreis "Unternehmenswachstum und Internationales Management", Karlsruhe, 12.10.2018 

IGNITE-Talk: How to design successful products and services with Needmining.
Kühl, N.
2018, January 4. 51st Hawaii International Conference on System Sciences (HICSS 2018), Waikoloa, HI, USA, January 3–6, 2018 

Smart Services for Field Service Management - Service Innovation, Design and Delivery.
Vössing, M.; Wolff, C.
2018, September 5. Konferenz Perspektiven mit Industrie 4.0, ZHAW, Winterthur Schweiz, 5th September 2018 

From Goldfish to God: The (dangerous) Growth of AI.
Kühl, N.
2018, June 21. Artificial Intelligence Conference, Canadian-German Chamber of Industry and Commerce (2018), Karlsruhe, Germany, June 21, 2018 

How Companies Amplify their Product’s Value Proposition with Analytics.
Schüritz, R.
2018, March 21. MIT CISR International Executive Forum, Stockholm Sweden, 21.03.2018 

Empirische Studie I : Identifizierung von Elektromobilitätsdienstleistungstypen aus dem Atlas mit Data Mining.
Kühl, N.; Hunke, F.
2017. Mit Informationstechnologien zu innovativen Dienstleistungen und Geschäftsmodellen in der Elektromobilität : Empirische Studien zu Geschäftsmodellen und IT für Elektromobilitätsdienstleistungen. Hrsg.: C. Stryja, 43–51, Fraunhofer Verlag 

What drives the usage of multimodal mobility services? - A unifying approach.
Lisson, C.; Hall, M.; Michalk, W.; Weinhardt, C.
2017. Disrupting mobility : impacts of sharing economy and innovative transportation on cities. ed.: G. Meyer, 89–104, Springer. doi:10.1007/978-3-319-51602-8_6 

Mit Informationstechnologien zu innovativen Dienstleistungen und Geschäftsmodellen in der Elektromobilität : Empirische Studien zu Geschäftsmodellen und IT für Elektromobilitätsdienstleistungen.
Stryja, C.; Kühl, N.; Satzger, G.
2017. Fraunhofer Verlag 

Needmining: automated analytical support for customer need elicitation. PhD dissertation.
Kühl, N.
2017. Karlsruher Institut für Technologie (KIT) 

Data-infused business model innovation. PhD dissertation.
Schüritz, R.
2017. Karlsruher Institut für Technologie (KIT) 

Logistics for Emergency Medical Service systems.
Melanie Reuter-Oppermann; Van den Berg, P. L.; Vile, J. L.
2017. Health systems, 6 (3), 187–208. doi:10.1057/s41306-017-0023-x 

Künstliche Intelligenz : Löst Watson den Controller ab?.
Satzger, G.; Enders, T.; Reimer, N.
2017. Controlling, (29), 24–30. doi:10.15358/0935-0381-2017-K 

Smart Services.
Genennig, S.; Hunke, F.; Jonas, J.; Möslein, K.; Oks, S.; Satzger, G.; Schüritz, R.; Schymanietz, M.; Seebacher, S.
2017. Open Service Lab Notes, (3) 

Quality management and clinical pathways in the diagnostics and treatment of carotid artery stenosis [Qualitätsmanagement und klinische Pfade in der Diagnostik und Therapie der Karotisstenose].
Störck, M.; Hansis, M. L.
2017. Gefässchirurgie, 22 (7), 1–6. doi:10.1007/s00772-017-0319-y 

Interaktion mit smarten Systemen : Aktueller Stand und zukünftige Entwicklungen im Bereich der Nutzerassistenz.
Morana, S.; Friemel, C.; Gnewuch, U.; Maedche, A.; Pfeiffer, J.
2017. Wirtschaftsinformatik & Management, 9 (5), 42–51. doi:10.1007/s35764-017-0101-7 

Portfolio and Contract Design for Demand Response Resources.
Gärttner, J.; Flath, C. M.; Weinhardt, C.
2017. European journal of operational research, 266 (1), 340–353. doi:10.1016/j.ejor.2017.09.017 

Tool-Support for Design Science Research: Design Principles and Instantiation.
vom Brocke, J.; Fettke, P.; Gau, M.; Houy, C.; Maedche, A.; Morana, S.; Seidel, S.
2017. SSRN, 1–13. doi:10.2139/ssrn.2972803 

Unternehmenssoftware „erfolgreich“ erneuern – Divergenzen zwischen Wahrnehmung und Realität.
Haake, P.; Schacht, S.; Mueller, B.; Maedche, A.
2017. HMD, 54 (3), 1–14. doi:10.1365/s40702-017-0304-7 

Brownie: A Platform for Conducting NeuroIS Experiments.
Hariharan, A.; Adam, M. T. P.; Dorner, V.; Lux, E.; Mueller, M. B.; Pfeiffer, J.; Weinhardt, C.
2017. Journal of the Association for Information Systems, 18 (4), 264–296 

Retained Organizations in IT Outsourcing: Linking Organization Design to Outsourcing Management Problems.
Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H.
2017. Business & information systems engineering, 59 (2), 111–124. doi:10.1007/s12599-016-0449-x 

IT-Trends in der Finanzbranche.
Hummel, D.; Mädche, A.
2017. Hi:Tech Campus, (1) 

A review of the nature and effects of guidance design features.
Morana, S.; Schacht, S.; Scherp, A.; Maedche, A.
2017. Decision support systems, 97, 31–42. doi:10.1016/j.dss.2017.03.003 

Gamification im beruflichen Alltag - Fakt oder Fiktion?.
Schacht, S.; Morana, S.; Maedche, A.
2017. Wissenschaft trifft Praxis, (6), 30–36 

A social content delivery network for e-Science.
Chard, K.; Caton, S.; Kugler, K.; Rana, O.; Katz, D. S.
2017. Concurrency and computation, 29 (4), Art.Nr. e3854. doi:10.1002/cpe.3854 

Annotating sBPMN Elements with their Likelihood of Occurrence.
Weller, T.; Maleshkova, M.
2017. Workshops of SEMANTiCS 2017 : Joint Proceedings of SEMANTiCS 2017 Workshops co-located with the 13th International Conference on Semantic Systems (SEMANTiCS 2017), 6th International Workshop on Services and Applications over Linked APIs and Data (SALAD), Amsterdam, Netherlands, 11th - 14th September 2017. Ed.: A. Fensel, CEUR Workshop Proceedings 

Towards the Exploration of Blockchain-driven Business Networks.
Seebacher, S.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017 

Datatization as the Next Frontier of Servitization : Understanding the Challenges for Transforming Organizations.
Schüritz, R.; Seebacher, S.; Satzger, G.; Schwarz, L.
2017. 38th International Conference on Information Systems, Seoul, South Korea, 10th - 13th December 2017 

Turning Data into Value : Towards an Ideation Tool for Key Activities of Data-Driven Business Models.
Hunke, F.; Wambsganß, T.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017 

Towards Identifying Strategic Innovation Capabilities for Smart Services : A Research Agenda.
Benz, C.; Kienzle, L.; Feldmann, N.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017 

How to Cope With Incomplete Prediction Input? A Categorization of Techniques For Realizing Robust Analytics for Smart Service Systems.
Hirt, R.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017 

GreedyBoost : An Accurate, Efficient and Flexible Ensemble Method for B2B Recommendations.
Zhang, W.; Enders, T.; Li, D.
2017. Proceedings of the 50th Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa Village, Hawaii, USA, 4th - 7th January 2017, AIS eLibrary (AISeL). doi:10.24251/HICSS.2017.189  

Supporting the Dispatching Process for Maintenance Technicians in Industry 4.0.
Bader, S.; Vössing, M.; Wolff, C.; Walk, J.; Maleshkova, M.
2017. Tagungsband der 9. Konferenz Professionelles Wissensmanagement (Professional Knowledge Management), WM 2017, Karlsruhe, Germany, April 5-7, 2017. Hrsg.: Y. Sure-Vetter, 131–136, RWTH Aachen 

Abbildung kognitiver Fähigkeiten mit Metamodellen.
Hirt, R.; Kühl, N.
2017. INFORMATIK 2017, 47. Jahrestagung der Gesellschaft für Informatik, Chemnitz, Deutschland, 25. - 29. September 2017. Hrsg.: Maximilian Eib, 2301–2307, Gesellschaft für Informatik (GI). doi:10.18420/in2017_231  

White spots in business and IT : An explorative study for e-mobility services.
Martin, D.; Kühl, N.; Stryja, C.; Haude, J.
2017. 30th International Electric Vehicle Symposium & Exhibition, Stuttgart, Germany, 9th - 11th October 2017 

A Decision Support System Design to Overcome Resistance towards Sustainable Innovations.
Stryja, C.; Satzger, G.; Dorner, V.
2017. Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, 5th - 10th June 2017, 2885–2895, AIS eLibrary (AISeL) 

Mining Industrial Logs for System Level Insights.
Czora, S.; Dix, M.; Fromm, H.; Klöpper, B.; Schmitz, B.
2017. Datenbanksysteme für Business, Technologie und Web (BTW 2017), 17. Fachtagung des GI-Fachbereichs „Datenbanken und Informationssysteme“ (DBIS), Stuttgart, Deutschland, 6. - 10. März 2017. Hrsg.: B. Mitschang, 57–64, Gesellschaft für Informatik (GI) 

An End-to-End Process Model for Supervised Machine Learning Classification : From Problem to Deployment in Information Systems.
Hirt, R.; Kühl, N.; Satzger, G.
2017. Designing the Digital Transformation, DESRIST 2017 Research in Progress Proceedings of the 12th International Conference on Design Science Research in Information Systems and Technology, Karlsruhe, Germany, 30th May - 1st June 2017. Ed.: A. Mädche, 55–63, Karlsruher Institut für Technologie (KIT) 

Empirical insights on customer needs in e-mobility product service systems.
Kühl, N.; Goutier, M.; Ensslen, A.; Jochem, P.
2017. GOR-IE Workshop "Approaches on Operations Research and Industrial Ecology for a Sustainable Resource and Energy Management", 9.-10. März 2017, Freiberg 

Capturing Value from Data: Revenue Models for Data-Driven Services.
Schüritz, R.; Seebacher, S.; Dorner, R.
2017. Proceedings of the 50th Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa Village, Hawaii, USA, 4th - 7th January 2017 

Overcoming Innovation Resistance beyond Status Quo Bias : A Decision Support System Approach (Research-in-Progress).
Stryja, C.; Dorner, V.; Riefle, L.
2017. Proceedings of the 50th Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa Village, HI January 4-7, 2017, 567–576, AIS eLibrary (AISeL) 

How to Cultivate Analytics Capabilities Within an Organization? Design and Types of Analytics Competency Centers.
Schüritz, R.; Brand, E.; Satzger, G.; Kunze von Bischhoffshausen, J.
2017. Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, 5th - 10th June 2017, 389–404, AIS eLibrary (AISeL) 

Repairing Routines in Enterprise System Transformations.
Kahrau, F.; Mueller, B.; Lauterbach, J.; Maedche, A.
2017. 5th International Workshop on the Changing Nature of Work (CNoW): Transforming Work with Digital Innovation, Seoul, 10 December 2017 

Shouldn’t Collaboration be social? - Proposal of a social Real Time Delphi.
Kloker, S.; Kranz, T.; Straub, T.; Weinhardt, C.
2017. Proceedings of the Second KSS Research Workshop : Karlsruhe, Germany, February 2016. Ed.: P. Hottum, 140–149, Karlsruher Institut für Technologie (KIT) 

Modeling Indirect Waiting Times with an M/D/1/K/N Queue.
Zander, A.
2017. Proceedings of the Second KSS Research Workshop : Karlsruhe, Germany, February 2016. Ed.: P. Hottum, 110–119, Karlsruher Institut für Technologie (KIT)  

German data sets for comparing ambulance location models.
Reuter-Oppermann, M.; Bernatha, C.
2017. Proceedings of the Second KSS Research Workshop : Karlsruhe, Germany, February 2016. Ed.: P. Hottum, 102–109, Karlsruher Institut für Technologie (KIT) 

A Machine Learning Approach for Brain Tissue Recognition of Human Brain Slice Images.
Cui, J.; Kiradjiev, P.; Kunze von Bischhoffshausen, J.
2017. Proceedings of the Second KSS Research Workshop : Karlsruhe, Germany, February 2016. Ed.: P. Hottum, 83–92, Karlsruher Institut für Technologie (KIT) 

Willingness to Pay for E-Mobility Services : A Case Study from Germany.
Ensslen, A.; Gnann, T.; Globisch, J.; Plötz, P.; Jochem, P.; Fichtner, W.
2017. Proceedings of the Second KSS Research Workshop : Karlsruhe, Germany, February 2016. Ed.: P. Hottum, 59–72, Karlsruher Institut für Technologie (KIT)  

Choice design as key to technology adoption - A research agenda in the domain of electric cars.
Stryja, C.; Dorner, V.
2017. Proceedings of the Second KSS Research Workshop : Karlsruhe, Germany, February 2016. Ed.: P. Hottum, 26–38, Karlsruher Institut für Technologie (KIT) 

Business Model Clustering: A network-based approach in the field of e-mobility services.
Engel, C.; Haude, J.; Kühl, N.
2017. Proceedings of the Second KSS Research Workshop : Karlsruhe, Germany, February 2016. Ed.: P. Hottum, 11–25, Karlsruher Institut für Technologie (KIT) 

Towards a process model for data-driven business model innovation.
Hunke, F.; Seebacher, S.; Schuritz, R.; Illi, A.
2017. 19th IEEE Conference on Business Informatics, CBI 2017; Thessaloniki; Greece; 24 July 2017 through 27 July 2017. Ed.: B. Theodoulidis, 150–157, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2017.43 

Determining cost-optimal availability for production equipment using service level engineering.
Wolff, C.; Schmitz, B.
2017. 19th IEEE Conference on Business Informatics, CBI 2017; Thessaloniki; Greece; 24 July 2017 through 27 July 2017. Ed.: B. Theodoulidis, 176–185, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2017.47 

Towards managing complexity and uncertainty in field service technician planning.
Vössing, M.
2017. Proceedings of the 19th IEEE Conference on Business Informatics, CBI 2017, Thessaloniki, Greece, 24th July - 27th July 2017, 312–319, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2017.50 

Web Survey Gamification - Increasing Data Quality in Web Surveys by Using Game Design Elements.
Schacht, S.; Keusch, F.; Bergmann, N.; Morana, S.
2017. Twenty-Fifth European Conference on Information Systems (ECIS), Guimarães, P, June 5-10, 2017, Universidade do Minho 

Designing Attention-aware Business Intelligence and Analytics Dashboards.
Toreini, P.; Morana, S.
2017. Designing the Digital Transformation: DESRIST 2017 Research in Progress Proceedings. 12th International Conference on Design Science Research in Information Systems and Technology, Karlsruhe, 30. Mai - 1. Juni 2017, 64–72, Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000069452 

A GIS-Based Decision Support System for Locating Primary Care Facilities.
Reuter-Oppermann, M.; Rockemann, D.; Steinhäuser, J.
2017. 8th International Conference on Exploring Service Science, IESS 2017; Rome; Italy; 24 May 2017 through 26 May 2017. Ed. : M. Dragoicea, 210–222, Springer International Publishing. doi:10.1007/978-3-319-56925-3_17 

More Observations, More Variables or More Quality? - Data Acquisition Strategies to Enhance Uncertainty Analytics for Industrial Service Contracting.
Schmitz, B.; Satzger, G.; Gitzel, R.
2017. 8th International Conference on Exploring Service Science, IESS 2017; Rome; Italy; 24 May 2017 through 26 May 2017. Ed. : M. Dragoicea, 159–172, Springer International Publishing. doi:10.1007/978-3-319-56925-3_13 

Towards a Unified Approach to Identify Business Model Patterns : A Case of E-Mobility Services.
Hunke, F.; Schüritz, R.; Kühl, N.
2017. 8th International Conference on Exploring Service Science, IESS 2017, Rome, Italy, 24th - 26th May 2017. Ed. : M. Dragoicea, 182–196, Springer International Publishing. doi:10.1007/978-3-319-56925-3_15 

Towards Requirements Analytics : A Research Agenda to Model and Evaluate the Quality of Unstructured Requirements Specifications.
Kummler, P.
2017. 8th International Conference on Exploring Service Science, IESS 2017; Rome; Italy; 24 May 2017 through 26 May 2017. Ed. : M. Dragoicea, 197–209, Springer International Publishing. doi:10.1007/978-3-319-56925-3_16 

Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review.
Seebacher, S.; Schüritz, R.
2017. 8th International Conference on Exploring Service Science, IESS 2017; Rome; Italy; 24 May 2017 through 26 May 2017. Ed. : M. Dragoicea, 12–23, Springer International Publishing. doi:10.1007/978-3-319-56925-3_2 

Assistive Spatial Civic Participation – “Take Part”.
Hoffmann, G.; Straub, T.; Wagenknecht, T.; Niemeyer, C.; Lisson, C.; Kloker, S.; Zentek, T.; Weinhardt, C.
2017. Designing Human-Computer Assistance Systems, Workshop at the International Conference on Wirtschaftsinformatik - Leadership in Digital Transformation - St. Gallen, Switzerland, 12.02.2017 

Enterprise System Renewal - The Divergence Between Perception and Reality.
Haake, P.; Schacht, S.; Mueller, B.; Maedche, A.
2017. 13. Internationale Tagung Wirtschaftsinformatik (WI 2017), St. Gallen, Switzerland, 12.02. - 15.02.2017. Ed.: J.M. Leimeister, 529–543 

Flow in Information Systems Research: Review, Integrative Theoretical Framework, and Future Directions.
Rissler, R.; Nadj, M.; Adam, M. T. P.
2017. 13th International Conference on Wirtschaftsinformatik, Wirtschaftsinformatik 2017 (WI-2017), St. Gallen, 12-15 February 2017, 1051–1065 

"I did use it!" - Assessing subjective vs objective cognitive artifact usage.
Morana, S.; Kroenung, J.; Maedche, A.
2017. 13. Internationale Tagung Wirtschaftsinformatik (WI 2017), St. Gallen, Schweiz, 12. - 15. Februar 2017, 1021–1035, St. Gallen 

Towards Designing an Assistant for Semi-Automatic EMS Dispatching.
Reuter-Oppermann, M.; Morana, S.; Hottum, P.
2017. Proceedings of the 50th Hawaii International Conference on System Sciences (HICSS), Waikoloa, HI, USA, January 4-7, 2017, 3556–3565, University of Hawai’i at Manoa 

Proceedings of the Second KSS Research Workshop : Karlsruhe, Germany, February 2016.
Hottum, P.; Reuter-Oppermann, M.; Hall, M.; Maleshkova, M.; Jochem, P. (Eds.).
2017. Karlsruher Institut für Technologie (KIT)  

Machine Data Insight Tutorial.
Vössing, M.; Krüger, B.; Hüster, M.
2017, October 12. 2nd Smart Data Innovation Conference (SDIC), Karlsruher Institut für Technologie, Karlsruhe, 11th - 12th October 2017 

Data Monetization.
Schüritz, R.
2017, September 19. BITKOM Arbeitskreis Industrie 4.0 Markt und Strategie, München, 19. September 2017 

Ein übergreifendes Praxiskonzept für die allgemein- medizinische Versorgung in ländlichen Regionen.
Reuter-Oppermann, M.; Steinhäuser, J.
2017, September. Zi Konferenz Versorgungsforschung „Health Services Research Conference“, Berlin, 13. - 14. September 2017  

Mathematische Verfahren zur Unterstützung der Rettungsdienstplanung.
Reuter-Oppermann, M.; Hottum, P.
2017. Zi Konferenz Versorgungsforschung „Health Services Research Conference“, Berlin, 13. - 14. September 2017  

Data Enriched Services : Options to Apply Advanced Analytics to Infuse Value Propositions.
Schüritz, R.; Satzger, G.; Eiermann, L.
2017. 26th Annual Frontiers in Service Conference 2017, New York, USA, 22nd - 25th June 2017 

Data-driven Decision Support for Field Service Planning.
Vössing, M.; Wolff, C.
2017. International Conference on Operations Research : Decision Analytics for the Digital Economy, Berlin, Germany, 6th - 8th September 2017 

Simulation-based Estimation of Downtime Costs.
Wolff, C.; Vössing, M.
2017. International Conference on Operations Research (OR 2017), Berlin, Germany, September 6–8, 2017 

Simulation-Based Technician Field Service Management.
Vössing, M.; Wolff, C.; Walk, J.
2017. Clausthal-Göttingen international Workshop on Simulation Science, Göttingen, Germany, 27th - 28th April 2017 

Needmining : Towards a Modern Approach of Need Elicitation.
Kühl, N.
2017. Doctoral Consortium, St. Gallen, Schweiz, 11. - 12. Februar 2017 

How to Cultivate Analytics Capabilities within an Organization? Design Options of Shared Service Center for Analytics.
Schüritz, R.; Satzger, G.; Brand, E.
2017. 26th Annual Frontiers in Service Conference 2017, New York City, New York, USA, 22nd - 25th June 2017 

Designing Neuro-aware Invocation of User Assistance Systems.
Friemel, C.; Morana, S.; Pfeiffer, J.; Maedche, A.
2017. Designing Human-Computer Assistance Systems, Workshop at the International Conference on Wirtschaftsinformatik 2017, St. Gallen, Switzerland, 12.02.2017 

Beyond Funding : Exploring the Effect of Enterprise Crowdfunding on Employee Engagement.
Benz, C.; Feldmann, N.
2017. 15th International Open and User Innovation Conference (OUI 2017), University of Innsbruck, Austria, 10th - 12th July 2017 

Creating Customer Value Using Analytics.
Wixom, B. H.; Schüritz, R.
2017. MIT CISR 

Ergebnisse und Implikationen aus dem Modellversuch zum Handel mit Flächenzertifikaten.
Henger, R.; Bizer, K.; Blecken, L.; Fahrenkrug, K.; Ferber, U.; Gutsche, J.-M.; Kranz, T.; Melzer, M.; Meub, L.; Proeger, T.; Siedentop, S.; Schmidt, T.; Straub, T.; Tack, A.; Weinhardt, C.
2016. Flächennutzungsmonitoring. Bd.: 8: Flächensparen - Ökosystemleistungen - Handlungsstrategien. Hrsg. G. Meinel, 11–22, Rhombos-Verlag 

Charakterisierung der verwendeten Modellansätze im Wettbewerb Energieeffiziente Stadt.
Mainzer, K.; McKenna, R.; Fichtner, W.
2016. Wettbewerb "Energieeffiziente Stadt", Wagner & von Both (Hrsg.), 149–160, LIT 

On the road to an electric mobility mass market - How can early adopters be characterized?.
Ensslen, A.; Paetz, A.-G.; Babrowski, S.; Jochem, P.; Fichtner, W.
2016. Markets and Policy Measures in the Evolution of Electric Mobility, 21–51, Springer. doi:10.1007/978-3-319-24229-3_3 

A Methodology for Systematic Project Knowledge Reuse.
Schacht, S.; Mädche, A.
2016. Innovations in Knowledge Management. The Impact of Social Media, Semantic Web and Cloud Computing. Ed.: L. Razmerita, 19–44, Springer Verlag. doi:10.1007/978-3-662-47827-1_2 

Load Shifting, Interrupting or Both? Customer Portfolio Composition in Demand Side Management.
Gärttner, J.; Flath, C. M.; Weinhardt, C.
2016. Computational Management Science : State of the Art 2014. Ed.: R.J. Fonseca, 9–15, Springer Verlag. doi:10.1007/978-3-319-20430-7_2 

Modeling and Simulating Software Architectures – The Palladio Approach.
Reussner, R. H.; Becker, S.; Happe, J.; Heinrich, R.; Koziolek, A.; Koziolek, H.; Kramer, M.; Krogmann, K. (Eds.).
2016. MIT Press 

Projektwissen spielend einfach managen mit der ProjectWorld.
Schacht, S.; Reindl, A.; Morana, S.; Maedche, A.
2016. Springer Verlag. doi:10.1007/978-3-658-14854-6 

Sales force analytics and optimization for the solution selling firm: leveraging operational sales data to optimize sales force assignments. PhD dissertation.
Kunze von Bischhoffshausen, J.
2016. Karlsruher Institut für Technologie (KIT) 

Ambulance location under stochastic demand: A sampling approach.
Nickel, S.; Reuter-Oppermann, M.; Saldanha-da-Gama, F.
2016. Operations research for health care, 8, 24–32. doi:10.1016/j.orhc.2015.06.006 

Methods to Identify User Needs and Decision Mechanisms for the Adoption of Electric Vehicles.
Ensslen, A.; Kühl, N.; Stryja, C.; Jochem, P.
2016. World Electric Vehicle Journal, 8 (3), 667–678. doi:10.3390/wevj8030673  

Workload patterns of fast charging stations along the German Autobahn.
Jochem, P.; Landes, P.; Reuter-Oppermann, M.; Fichtner, W.
2016. World Electric Vehicle Journal, 8 (4), 926–923  

Infrastructural and demand-side challenges for the energy sector: A task for energy systems analysis [Infrastrukturelle und nachfrageseitige Herausforderungen für die Energiewirtschaft: Eine Aufgabe für die Energiesystemanalyse].
McKenna, V. R.; Bertsch, V.; Jochem, P.; Genoese, M.; Fichtner, W.
2016. Betriebswirtschaftliche Forschung und Praxis, 68 (6), 615–632  

Industrial Services as a Research Discipline.
Gitzel, R.; Schmitz, B.; Fromm, H.; Isaksson, A.; Setzer, T.
2016. Enterprise modelling and information systems architectures, 11 (4), 1–22. doi:dx.doi.org/10.18417/emisa.11.4 

Capturing value from big data : a taxonomy of data-driven business models used by start-up firms.
Hartmann, P. M.; Zaki, M.; Feldmann, N.; Neely, A.
2016. International journal of operations & production management, 36 (10), 1382–1406. doi:10.1108/IJOPM-02-2014-0098 

Public acceptance and preferences related to renewable energy and grid expansion policy: Empirical insights for Germany.
Bertsch, V.; Hall, M.; Weinhardt, C.; Fichtner, W.
2016. Energy, 114, 465–477. doi:10.1016/j.energy.2016.08.022 

Analysing socioeconomic diversity and scaling effects on residential electricity load profiles in the context of low carbon technology uptake.
McKenna, R.; Hofmann, L.; Merkel, E.; Fichtner, W.; Strachan, N.
2016. Energy policy, 97, 13–26. doi:10.1016/j.enpol.2016.06.042 

Advanced User Assistance Systems.
Mädche, A.; Morana, S.; Schacht, S.; Werth, D.; Krumeich, J.
2016. Business & information systems engineering (1867-0202, 2363-7005), 58 (5), 367–370. doi:10.1007/s12599-016-0444-2 

Reducing age stereotypes in software development: The effects of awareness- and cooperation-based diversity interventions.
Schloegel, U.; Stegmann, S.; Maedche, A.; van Dick, R.
2016. The journal of systems and software, 121, 1–15. doi:10.1016/j.jss.2016.07.041 

Interview with Michael Nilles on “What Makes Leaders Successful in the Age of the Digital Transformation?”.
Mädche, A.
2016. Business & information systems engineering, 58 (4), 287–289. doi:10.1007/s12599-016-0437-1 

The Influence of Directive Explanations on Users’ Business Process Compliance Performance.
Hadasch, F.; Mädche, A.; Shirley, G.
2016. Business process management journal, 22 (3), 458–483. doi:10.1108/BPMJ-05-2015-0067 

The feasible onshore wind energy potential in Baden-Württemberg : A bottom-up methodology considering socio-economic constraints.
Jäger, T.; McKenna, R. C.; Fichtner, W.
2016. Renewable energy, 96, 662–675. doi:10.1016/j.renene.2016.05.013 

Designing a supply network artifact for data, process, and people integration.
Koppenhagen, N.; Müller, B.; Mädche, A.; Li, Y.; Hiller, S.
2016. Information systems and e-business management, 14 (3), 613–636. doi:10.1007/s10257-015-0296-1 

The Impact of Process Visibility on Process Performance - A Multiple Case Study of Operations Control Centers in ITSM.
Berner, M.; Augustine, J.; Mädche, A.
2016. Business & information systems engineering, 58 (1), 31–42. doi:10.1007/s12599-015-0414-0 

How to model the cycling ability of thermal units in power systems?.
Babrowski, S.; Jochem, P.; Fichtner, W.
2016. Energy, 103, 397–409. doi:10.1016/j.energy.2016.02.142  

Moving towards an equitable long-term care network : A multi-objective and multi-period planning approach.
Cardoso, T.; Oliveira, M. D.; Barbósa-Póvoa, A. P. F. D.; Nickel, S.
2016. Omega, 58, 69–85. doi:10.1016/j.omega.2015.04.005 

Key challenges and prospects for large wind turbines.
McKenna, R.; Ostman v.d. Leye, P.; Fichtner, W.
2016. Renewable and Sustainable Energy Reviews, 53, 1212–1221. doi:10.1016/j.rser.2015.09.080 

Impact of residential electricity tariffs with variable energy prices on low voltage grids with photovoltaic generation.
Ruppert, M.; Hayn, M.; Bertsch, V.; Fichtner, W.
2016. International Journal of Electrical Power and Energy Systems, 79, 161–171. doi:10.1016/j.ijepes.2016.01.017 

External costs of electric vehicles.
Jochem, P.; Doll, C.; Fichtner, W.
2016. Transportation research / D, 42 (January), 60–76. doi:10.1016/j.trd.2015.09.022  

Optimizing the allocation of fast charging infrastructure along the German autobahn.
Jochem, P.; Brendel, C.; Reuter-Oppermann, M.; Fichtner, W.; Nickel, S.
2016. Journal of business economics, 86 (5), 513–535. doi:10.1007/s11573-015-0781-5  

Smart Web Services (SmartWS) : The Future of Services on the Web.
Maleshkova, M.; Philipp, P.; Sure-Vetter, Y.; Studer, R.
2016. The IPSI BgD Transactions on Advanced Research, 12 (1), 15–26 

Electricity storage systems in the future German energy sector : An optimization of the German electricity generation system until 2040 considering grid restrictions.
Babrowski, S.; Jochem, P.; Fichtner, W.
2016. Computers & operations research, 66, 228–240. doi:10.1016/j.cor.2015.01.014  

A participatory multi-criteria approach for power generation and transmission planning.
Bertsch, V.; Fichtner, W.
2016. Annals of operations research, 245 (1), 177–207. doi:10.1007/s10479-015-1791-y 

Towards a Customer-Oriented Queuing in Service Incident Management.
Hottum, P.; Reuter-Oppermann, M.
2016. Operations Research Proceedings 2014 - Selected Papers of the Annual International Conference of the German Operations Research Society (OR), Aachen, Germany, September 2-5, 2014. Ed.: M. Lübbecke, 233–239, Springer International Publishing. doi:10.1007/978-3-319-28697-6_33 

Field Service Technician Management 4.0.
Vössing, M.; Kunze von Bischhoffshausen, J.
2016. Operations Research Proceedings 2016, Selected Papers of the Annual International Conference of the German Operations Research Society (GOR), Hamburg, Germany, 30th August - 2nd September 2016. Ed.: A. Fink, 63–70, Springer. doi:10.1007/978-3-319-55702-1_10 

Dynamic Appointment Scheduling with Patient Time Preferences and Different Service Time Lengths.
Zander, A.; Mohring, U.
2016. Applied Operational Research : 8th International Conference on Applied Operational Research, Proceedings, Rotterdam, The Netherlands, 28th - 30th June 2016. Ed.: K. Sheibani, 72–77, ORLAB Analytics  

Bringing Data-Driven Process Analysis into Surgical Practice : The Surgical Process Analyzer.
Wagner, M.; Weller, T.; Ternes, L.-M.; Rempel, R.; Maleshkova, M.; Sure-Vetter, Y.; Kenngott, H.
2016. Proceedings of the Surgical Data Science 2016, Heidelberg, Germany, 20th June 2016, 1–6 

Towards Digitally Native Online Participation Platforms.
Niemeyer, C.; Hall, M.; Weinhardt, C.
2016. Following User Pathways : Using Cross Platform and Mixed Methods Analysis in Social Media Studies, A One-Day Workshop Co-Located with CHI’16, San Jose, California, USA, 7th May 2016 

"Needs from Tweets" : Towards Deriving Customer Needs From Micro Blog Data.
Kühl, N.; Scheurenbrand, J.; Satzger, G.
2016. Multikonferenz Wirtschaftsinformatik (MKWI) 2016, Band III, Technische Universität Ilmenau, Deutschland, 09. - 11. März 2016. Hrsg.: V. Nissen, 1229–1232, Universitätsverlag 

Deriving System Level Insights from Mining Industrial Log Data.
Schmitz, B.; Fromm, H.; Czora, S.; Dix, M.; Klöpper, B.
2016. Proceedings of the 1st Smart Data Innovation Conference, Karlsruhe, Germany, 12th - 13th October 2016, 42–44 

A data quality metrics hierarchy for reliability data.
Gitzel, R.; Turrin, S.; Maczey, S.; Wu, S.; Schmitz, B.
2016. 9th IMA International Conference on Modelling in Industrial Maintenance and Reliability (MIMAR), London, UK, 12th - 14th July 2016 

Programming for Refugees : An Active Learning Approach for Teaching Java to Heterogeneous Groups.
Kühl, N.; Lehner, J.
2016. Informatik 2016, 46. Jahrestagung der Gesellschaft für Informatik, Klagenfurt, Österreich, 26. - 30. September 2016, 1175–1178, Gesellschaft für Informatik (GI) 

Connecting Online Work and Online Education at Scale.
Krause, M.; Hall, M.; Williams, J. J.; Paritosh, P.; Prpic, J.; Caton, S.
2016. Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems, CHI EA ’16, San Jose, California, USA, 7th - 12th May 2016, 3536–3541, Association for Computing Machinery (ACM). doi:10.1145/2851581.2856488 

The Energy Revolution towards Smart Meters and the Neglected User : A Gamified Energy Feedback System Prototype.
Abdelaziz, D.; Heckmann, C. S.; Mädche, A.
2016. Multikonferenz Wirtschaftsinformatik, MKWI 2016, Band III, Technische Universität Ilmenau, Deutschland, 09. - 11. März 2016. Hrsg.: V. Nissen, 1479–1490, Universitätsverlag 

Retained Organizations in IT Outsourcing: Adapting IT Service Management for Successful Multi-sourcing Service Integration.
Goldberg, M.; Satzger, G.; Fromm, H.
2016. Proceedings of the 24th European Conference of Information Systems, ECIS 2016, June 12-15, 2016, Istanbul, Turkey 

Financing Projects through Enterprise Crowdfunding: Understanding the Impact of Proposal Characteristics on Funding Success.
Feldmann, N.; Gimpel, H.
2016. Proceedings of the 24th European Conference on Information Systems, Istanbul, Turkey, 12th - 15th June 2016, AIS eLibrary (AISeL) 

Needmining : Evaluating a Whitelist-Based Assignment Method to Quantify Customer Needs from Micro Blog Data.
Kühl, N.; Goutier, M.
2016. Operations Research Proceedings 2016, Selected Papers of the Annual International Conference of the German Operations Research Society (GOR), Hamburg, Germany, 30th August - 2nd September 2016. Ed.: A. Fink, 165–170, Springer. doi:10.1007/978-3-319-55702-1 

“Need tweets”: New insights about customer needs from micro blog data in the field of e-mobility.
Kühl, N.; Goutier, M.
2016. 46. Jahrestagung der Gesellschaft fur Informatik - 46th Annual Meeting of the German Informatics Society, INFORMATIK 2016; Klagenfurt; Austria; 26 September 2016 through 30 September 2016. Ed.: H. C. Mayr, 1363–1376, Gesellschaft für Informatik (GI) 

Towards multi-sourcing maturity : A service integration capability model.
Goldberg, M.; Satzger, G.
2016. ICIS 2016 : Proceedings of the 2016 International Conference on Information Systems, Dublin, Ireland, 11-14 December 2016, Association for Information Systems (AIS) 

Do we choose what we desire? - Persuading citizens to make consistent and sustainable mobility decisions.
Lisson, C.; Hall, M.
2016. 2016 Workshop on Empowering Cities for Sustainable Wellbeing, ECSW-SP 2016; Salzburg; Austria; 5 April 2016 through. Ed. : M. Wunsch, CEUR Workshop Proceedings 

Automatically binding variables of invariants to violating elements in an OCL-aligned XBase-language.
Fiss, S.; Kramer, M. E.; Langhammer, M.
2016. Modellierung 2016 - Modeling 2016; Karlsruhe; Germany; 2 March 2016 through 4 March 2016, 189–204, Gesellschaft für Informatik (GI) 

Teaching Linked Open Data Using Open Educational Resources.
Mikroyannidis, A.; Domingue, J.; Maleshkova, M.; Norton, B.; Simperl, E.
2016. International Conference on Open Data for Education, 2014; St. Petersburg; Russian Federation; 10 March 2014 through 10 March 2014. Ed.: D. Mouromtsev, 135–152, Springer International Publishing. doi:10.1007/978-3-319-30493-9_7 

Patterns of Data-Infused Business Model Innovation.
Schüritz, R.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 133–142, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2016.23 

Towards Extracting Customer Needs from Incident Tickets in IT Services.
Eckstein, L.; Kühl, N.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 200–207, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2016.30 

Managing Uncertainty in Industrial Full Service Contracts: Digital Support for Design and Delivery.
Schmitz, B.; Duffort, F.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 123–132, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2016.22 

Following User Pathways – Cross Platform and Mixed Methods Analysis in Social Media Studies.
Hall, M.; Mazarakis, A.; Peters, I.; Chorley, M.; Caton, S.; Mai, J.-E.; Strohmaier, M.
2016. Proceedings. 2016 CHI Conference Extended Abstracts, Santa Clara, California, USA, 7–12 May 2016, 3400–3407, Association for Computing Machinery (ACM). doi:10.1145/2851581.2856500 

Adapting it service management for successful multi-sourcing service integration.
Goldberg, M.; Satzger, G.; Fromm, H.
2016. 24th European Conference on Information Systems, ECIS 2016; Bogazici UniversityIstanbul; Turkey; 12 June 2016 through 15 June 2016., Association for Information Systems (AIS) 

Needmining: Identifying micro blog data containing customer needs.
Kühl, N.; Scheurenbrand, J.; Satzger, G.
2016. 24th European Conference on Information Systems, ECIS 2016; Bogazici UniversityIstanbul; Turkey; 12 June 2016 through 15 June 2016, Association for Information Systems (AIS) 

ILP-based modulo scheduling for high-level synthesis.
Oppermann, J.; Koch, A.; Reuter-Oppermann, M.; Sinnen, O.
2016. Proceedings of the International Conference on Compilers, Architectures and Synthesis for Embedded Systems, Art. Nr.: 2968512, Association for Computing Machinery (ACM). doi:10.1145/2968455.2968512 

The Impact of Anonymity on Communication Persuasiveness in Online Participation.
Wagenknecht, T.; Teubner, T.; Weinhardt, C.
2016. Human Behavior in IS. 37. International Conference on Information Systems (ICIS), Dublin, Ireland, December, 11-14, 2016, 1–11, AIS eLibrary (AISeL) 

Towards designing individual value-oriented decision support for selecting internet-based services.
Dorner, V.; Morana, S.; Maedche, A.; Weinhardt, C.
2016. INFORMATIK 2016 : Informatik von Menschen für Menschen, 46. Jahrestagung der Gesellschaft für Informatik, 26.-30. September 2016, Klagenfurt. Hrsg.: H. C. Mayr, Gesellschaft für Informatik (GI) 

Methods to Identify User Needs and Decision Mechanisms for the Adoption of Electric Vehicles.
Ensslen, A.; Kühl, N.; Stryja, C.; Jochem, P.
2016. Proceedings of EVS29 Symposium, Montréal, Québec, Canada, June 19-22, 2016  

Online engagement and well-being at higher education institutes: A German case study.
Hall, M.; Caton, S.
2016. IFIP Networking Conference and Workshops, Vienna, Austria, 17-19 May 2016, 542–547, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/IFIPNetworking.2016.7497257 

The impact of microeconomic decisions in electricity market modelling on load flows in transmission grids.
Ruppert, M.; Slednev, V.; Bertsch, V.; Fichtner, W.
2016. 2016 13th International Conference on the European Energy Market (EEM), Porto, Portugal, 6th - 9th June 2016, 1–5, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/EEM.2016.7521238 

An analysis of long-term impacts of demand response on investments in thermal power plants and generation adequacy.
Zimmermann, F.; Bublitz, A.; Keles, D.; Dehler, J.; Fichtner, W.
2016. 2016 13th International Conference on the European Energy Market (EEM), Porto, Portugal, 6th - 9th June 2016, 1–5, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/EEM.2016.7521216 

Service science textbooks: Opportunities of an interdisciplinary approach.
Kunze von Bischhoffshausen, J.; Hottum, P.; Schüritz, R.
2016. Exploring Services Science, 7th International Conference IESS 2016, Bucharest, RO, May 25-27, 2016. Ed.: T. Borangiu, 742–749, Springer Verlag. doi:10.1007/978-3-319-32689-4_57 

Needmining: Towards analytical support for service design.
Kühl, N.
2016. Exploring Services Science, 7th International Conference, IESS 2016, Bucharest, RO, May 25-27, 2016. Ed.: T. Borangiu, 187–200, Springer Verlag. doi:10.1007/978-3-319-32689-4_14 

SNA-Based Recommendation in Professional Learning Environments.
Chatti, M. A.; Toreini, P.; Thues, H.; Schroeder, U.
2016. eLmL 2016 : The Eighth International Conference on Mobile, Hybrid, and On-line Learning, 24. - 28. Apr 2016, Venice, Italy, 49–54, Curran  

A Situation Awareness Driven Design for Predictive Maintenance Systems: The Case of Oil and Gas Pipeline Operations.
Nadj, M.; Jegadeesan, H.; Maedche, A.; Hoffmann, D.; Erdmann, P.
2016. Proceedings of the 24th European Conference on Information Systems, Istanbul, Turkey, June 12-15, 2016, 1–10 

Quo Vadis Real-Time Business Intelligence? A Descriptive Literature Review and Future Directions.
Nadj, M.; Schieder, C.
2016. Proceedings of the 24th European Conference on Information Systems, Istanbul, Turkey, June 12-15, 2016, 1–21 

Introduction to the service analytics minitrack (Editorial).
Fromm, H.; Satzger, G.; Setzer, T.
2016. Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS-49), Kauai, Hawaii, January 5-8, 2016. Ed.: T.X. Bui, 1556, IEEE Computer Society. doi:10.1109/HICSS.2016.196 

Gamification in crowdsourcing: A review.
Morschheuser, B.; Hamari, J.; Koivisto, J.
2016. Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS-49), Kauai, Hawaii, January 5-8, 2016. Ed.: T.X. Bui, 4375–4384, IEEE Computer Society. doi:10.1109/HICSS.2016.543  

Towards a Requirement Framework for Online Participation Platform.
Hellmanns, A.; Niemeyer, C.; Hall, M.; Weinhardt, C.
2016. Proceeings of the Second Karlsruhe Service Summit Research Workshop, Karlsruhe, 25. - 26. Februar 2016 

Using Gamification to Tackle the Cold-Start Problem in Recommender Systems.
Feil, S.; Kretzer, M.; Werder, K.; Maedche, A.
2016. CSCW ’16 Companion: Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion, San Francisco, California, USA, February 27-March 2, 2016, 253–256, Association for Computing Machinery (ACM). doi:10.1145/2818052.2869079 

Real-Time Business Intelligence: Eine systematische Identifikation aktueller Forschungsbedarfe.
Blaser, F.; Nadj, M.; Schieder, C.
2016. Multikonferenz Wirtschaftsinformatik (MKWI) 2016: Research-in-Progress- und Poster-Beiträge, Technische Universität Ilmenau, 09.-11. März 2016. Hrsg.: V. Nissen, 1367–1378, Universitätsverlag Ilmenau 

Experience Report: Social BPM Lab enhanced with participation of professionals.
Augenstein, D.; Citak, M.; Ullrich, M.; Vetter, A.
2016. Modellierung 2016. Workshopband. Hrsg.: S. Betz, 71–78, Gesellschaft für Informatik (GI) 

Exploring the Design, Use, and Outcomes of Process Guidance Systems : A Qualitative Field Study.
Morana, S.; Schacht, S.; Mädche, A.
2016. Tackling Society’s Grand Challenges with Design Science : 11th International Conference, DESRIST 2016, St. John’s, NL, Canada, May 23-25, 2016, Springer. doi:10.1007/978-3-319-39294-3_6 

Designing knowledge interface systems: Past, present, and future.
Gregor, S.; Maedche, A.; Morana, S.; Schacht, S.
2016. Breakthroughs and Emerging Insights from Ongoing Design Science Projects: Research-in-progress papers and poster presentations from the 11th International Conference on Design Science Research in Information Systems and Technology (DESRIST) 2016. St. John, Canada, 23-25 May. Ed.: J. Parsons, 43–50 

Zur Berücksichtigung von Batteriespeichern in Dimensionierungsmodellen für dezentrale Energiesysteme.
Ried, S.; Reuter, M.; Jochem, P.; Fichtner, W.
2016. Einsatz von OR-Verfahren zur Analyse von Fragestellungen im Umweltbereich : Tagungsband zum Workshop der GOR-Arbeitsgruppe „OR im Umweltschutz“ am 20./21. Februar 2014 in Heidelberg und am 25./26. Februar 2015 in Aachen. Hrsg.: E. Merkel, 59–76, Shaker Verlag  

Team Agility and Team Performance - The Moderating Effect of User Involvement.
Werder, K.
2016. Proceedings of the 24th European Conference on Information Systems, Istanbul, Turkey, June 12-15 

PDISC - Towards a Method for Software Product DISCovery.
Werder, K.; Zobel, B.; Maedche, A.
2016. Software Business : Proceedings of the 7th International Conference, ICSOB 2016, Ljubljana, Slovenia, June 13-14, 2016. Ed. A. Maglyas, 47–62, Springer. doi:10.1007/978-3-319-40515-5_4 

The Smart Mobile Application Framework (SMAF) - Exploratory Evaluation in the Smart City Contex.
Nadj, M.; Haeußler, F.; Wenzel, S.; Maedche, A.
2016. Multikonferenz Wirtschaftsinformatik (MKWI) 2016, Technische Universität Ilmenau, 09.-11. März 2016, Band 3. Hrsg.: V. Nissen, 1367–1378, Universitätsverlag Ilmenau  

Dispatch of a wind farm with a battery storage.
Ried, S.; Reuter-Oppermann, M.; Jochem, P.; Fichtner, W.
2016. Operations Research Proceedings 2014: Selected Papers of the Annual International Conference of the German Operations Research Society (GOR), RWTH Aachen University, Germany, September 2-5, 2014, 473–479, Springer. doi:10.1007/978-3-319-28697-6_66  

Impacts of Electricity Consumers’ Unit Commitment on Low Voltage Networks.
Schäuble, J.; Jochem, P.; Fichtner, W.
2016. Operations Research Proceedings 2014 : Selected Papers of the Annual International Conference of the German Operations Research Society (GOR), RWTH Aachen University, Germany, September 2-5, 2014. Ed.: M. Lübbecke, 545–551, Springer. doi:10.1007/978-3-319-28697-6_76  

Betreibermodell Elektro-Flotten in Stuttgart - Get e-Ready : FuE-Programm "Schaufenster Elektromobilität" der Bundesregierung : gemeinsamer Abschlussbericht : Laufzeit des Vorhabens vom: 01.01.2013 bis: 30.06.2016.
Sachs, B.; Ungerer, L.; Jochem, P.; Ensslen, A.; Fichtner, W.; Globisch, J.; Plötz, P.; Heldele, G. T.
2016. Bosch Software Innovations GmbH. doi:10.2314/GBV:873380274 

Practical Introduction to Predictive Analytics.
Vössing, M.; Diederichs, S.
2016, October 13. 1st Smart Data Innovation Conference (SDIC), Karlsruher Institut für Technologie, Karlsruhe, 12th - 13th October 2016 

Business Analytics for Managing Uncertainties in Industrial Service Contracts.
Vössing, M.; Schmitz, B.
2016. Annual International Conference of the German Operations Research Society (GOR), Helmut Schmidt University Hamburg, Germany, 30th August - 2nd September 2016 

Services for Electric Mobility.
Kühl, N.; Kolz, D.; Cocca, S.
2016. Leitmesse für Elektromobilität eCarTec 2016 im Rahmen der eMove360°, München, Deutschland, 18. - 20. Oktober 2016 

Needmining : Analytically Identifying Customer Needs for Designing New Services.
Kühl, N.; Satzger, G.
2016. 25th Annual Frontiers in Service Conference, Bergen, Norway, 23rd - 26th June 2016 

Design Science Research in Service Science: Towards a Theory-Grounded Design of Digital Service Systems.
Morana, S.; Hottum, P.; Maedche, A.
2016. Service Science: Perspectives from the Next Generation of Service Scholars, Pre-ECIS Workshop, Istanbul, Turkey, June 12th, 2016 

Dienstleistungen für Elektromobilität : Netzwerke und Allianzen.
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität : Ergebnisse einer Expertenstudie. Hrsg.: S. Lamberth-Cocca, 47–61, Fraunhofer Verlag 

Service Research.
Cardoso, J.; Schmitz, B.; Kieninger, A.
2015. Fundamentals of Service Systems. Ed.: J. Cardoso, 325–357, Springer. doi:10.1007/978-3-319-23195-2_10 

Service Innovation.
Kohler, M.; Schmitz, B.; Neus, A.
2015. Fundamentals of Service Systems. ed.: J. Cardoso, 75–103, Springer. doi:10.1007/978-3-319-23195-2_3 

Project Knowledge Management While Simply Playing! Gaming Mechanics in Project Knowledge Management Systems.
Schacht, S.; Mädche, A.
2015. Gamification in Education and Business. Ed.: T. Reiners, 593–614, Springer Verlag. doi:10.1007/978-3-319-10208-5_30 

WeChange - Eine demografiesensible Supportplattform zur Wissensvernetzung im Unternehmen.
Niehaves, B.; Mädche, A.; Köffer, S.; Schacht, S.; Ortbach, K.; Gaß, O.; Walter, N.
2015. Exploring Demographics. Transdisziplinäre Perspektiven zur Innovationsfähigkeit im demografischen Wandel. Ed.: S. Jeschke, 619–629, Springer Verlag. doi:10.1007/978-3-658-08791-3_56 

Service Optimization.
Reuter-Oppermann, M.; Zander, A.
2015. Fundamentals of Service Systems. Ed.: J. Cardoso, 217–260, Springer Verlag. doi:10.1007/978-3-319-23195-2_7 

Produktivität und Kundeneinbindung: Analyse der Auswirkungen des Kundenbeitrags für die Dienstleistungsentwicklung.
Kohler, M.; Hottum, P.; Fromm, H.; Satzger, G.
2015. Phasenübergreifendes Service Life Cycle Management zur Steigerung der Dienstleistungsproduktivität. Messung, Bewertung und Steigerung - konzeptionelle und praxisbezogene Ansätze. Hrsg.: W. Ganz, 66–90, Fraunhofer Verlag 

Service Co-creation.
Kunze von Bischhoffshausen, J.; Hottum, P.; Straub, T.
2015. Fundamentals of Service Systems. Ed.: J. Cardoso, 261–296, Springer Verlag 

Netzwerke und Allianzen.
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität - Ergebnisse einer Expertenstudie, 47–60, Fraunhofer Verlag 

Entwurf eines Bewertungsframeworks für IT-gestützte Elektromobilitätsdienstleistungen.
Kühl, N.; Stryja, C.
2015. Dienstleistungsinnovationen für Elektromobilität. Märkte, Geschäftsmodelle, Kooperationen. Hrsg.: D. Beverungen, 25–40, Fraunhofer Verlag 

Service Innovation Capabilities for Idea Assessment: An Appraisal of Established and Novel Approaches.
Feldmann, N.; Kohler, M.
2015. The Handbook of Service Innovation. Ed.: R. Agarwal, 145–167, Springer. doi:10.1007/978-1-4471-6590-3_8 

Dienstleistungsinnovationen für Elektromobilität : Märkte, Geschäftsmodelle, Kooperationen.
Beverungen, D.; Fabry, C.; Ganz, W.; Matzner, M.; Satzger, G. (Eds.).
2015. Fraunhofer Verlag 

Fundamentals of Service Systems.
Cardoso, J.; Fromm, H.; Nickel, S.; Satzger, G.; Studer, R.; Weinhardt, C. (Eds.).
2015. Springer Verlag. doi:10.1007/978-3-319-23195-2 

Patient-centered Coordination in Healthcare Service Networks : Measuring and Improving Inter-organizational Information Flow.
Görlitz, R. A.
2015. Südwestdeutscher Verlag für Hochschulschriften 

Understanding the Complexity of Adaptation and Effective Use in Enterprise System Implementations. PhD dissertation.
Lauterbach, J.
2015 

Repairing routines in enterprise system transformations : a sociomaterial perspective. PhD dissertation.
Kahrau, F.
2015. Mannheim 

Digitization and Visibility of Processes: Multiple Studies in the Services Industry. PhD dissertation.
Graupner, E.
2015. Mannheim 

Cost-Optimal Service Selection Based on Incident Patterns - A Service Level Engineering Approach. PhD dissertation.
Kieninger, A. C.
2015. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000060870  

Conceptualization and Design of Process Guidance Systems. PhD dissertation.
Morana, S.
2015 

The prevention of project knowledge amnesia. PhD dissertation.
Schacht, S.
2015 

Detecting Well-being in Digital Communities: An Interdisciplinary Engineering Approach for its Indicators. PhD dissertation.
Hall, M.
2015. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000049161  

Model Transformation Languages with Modular Information Hiding. PhD dissertation.
Rentschler, A.
2015. KIT Scientific Publishing. doi:10.5445/KSP/1000045910  

Towards Cognitive Pipelines of Medical Assistance Algorithms.
Philipp, P.; Katic, D.; Maleshkova, M.; Götz, M.; Weber, C.; Rettinger, A.; Speidel, S.; Kämpgen, B.; Zelzer, S.; Wekerle, A.-L.; Studer, R.; Dillmann, R.; Kenngott, H.; Müller, B.
2015. International journal of computer assisted radiology and surgery, 11 (9), 1743–1753. doi:10.1007/s11548-015-1322-y 

Exploring principles of user-centered agile software development : A literature review.
Brhel, M.; Meth, H.; Mädche, A.; Werder, K.
2015. Information & software technology, 61, 163–181. doi:10.1016/j.infsof.2015.01.004 

Advanced Analytics im Controlling : Potential und Anwendung für Umsatz- und Kostenprognosen.
Satzger, G.; Holtmann, C.; Peter, S.
2015. Controlling, 27 (4/5), 229–235 

Measuring risk preferences in field experiments: Proposition of a simplified task.
Teubner, T.; Adam, M. T. P.; Niemeyer, C.
2015. Economics bulletin, 35 (3), 1510–1517 

How do Politicians use Facebook? An Applied Social Observatory.
Caton, S.; Hall, M.; Weinhardt, C.
2015. Big data & society, 2 (2), 1–18. doi:10.1177/2053951715612822  

Multi-period hub network design problems with modular capacities.
Alumur, S. A.; Nickel, S.; Saldanha-da-Gama, F.; Seçerdin, Y.
2015. Annals of operations research, 246 (1-2), 289–312. doi:10.1007/s10479-015-1805-9 

Multi-period hub location problems in transportation.
Gelareh, S.; Monemi, R. N.; Nickel, S.
2015. Transportation research / E, 75, 67–94. doi:10.1016/j.tre.2014.12.016 

Several 2-facility location problems on networks with equity objectives.
Kalcsics, J.; Nickel, S.; Puerto, J.; Rodriguez-Chia, A. M.
2015. Networks, 65 (1), 1–9. doi:10.1002/net.21568 

Gamifizierung mit BPMN.
Morschheuser, B.; Hrach, C.; Alt, R.; Lefanczyk, C.
2015. HMD, 52 (6), 840–850. doi:10.1365/s40702-015-0188-3 

How (not) to Incent Crowd Workers: Payment Schemes and Feedback in Crowdsourcing.
Straub, T.; Gimpel, H.; Teschner, F.; Weinhardt, C.
2015. Business & information systems engineering, 57 (3), 167–179. doi:10.1007/s12599-015-0384-2 

Human-computer interaction and international public policymaking: A framework for understanding and taking future actions.
Lazar, J.; Abascal, J.; Barbosa, S.; Barksdale, J.; Friedman, B.; Grossklags, J.; Gulliksen, J.; Johnson, J.; McEwan, T.; Martínez-Normand, L.; Michalk, W.; Tsai, J.; Van Der Veer, G.; Von Axelson, H.; Walldius, A.; Whitney, G.; Winckler, M.; Wulf, V.; Churchill, E. F.; Cranor, L.; Davis, J.; Hedge, A.; Hochheiser, H.; Hourcade, J. P.; Lewis, C.; Nathan, L.; Paterno, F.; Reid, B.; Quesenbery, W.; Selker, T.; Wentz, B.
2015. Foundations and trends in human-computer interaction, 9 (2), 69–149. doi:10.1561/1100000062 

Measuring consumers’ willingness to pay with utility-based recommendation systems.
Scholz, M.; Dorner, V.; Franz, M.; Hinz, O.
2015. Decision Support Systems, 72, 60–71. doi:10.1016/j.dss.2015.02.006 

Knowledge junkies or careerbuilders? A mixed-methods approach to exploring the determinants of students’ intention to earn a PhD.
Müller, E.; Flickinger, M.; Dorner, V.
2015. Journal of Vocational Behavior, 90, 75–89. doi:10.1016/j.jvb.2015.07.001 

Projekterfahrungen spielend einfach mit der ProjectWorld! : Ein gamifiziertes Projektwissensmanagementsystem.
Schacht, S.; Reindl, A.; Morana, S.; Maedche, A.
2015. HMD Praxis der Wirtschaftsinformatik, 52 (6), 878–890. doi:10.1365/s40702-015-0176-7 

The Evolution of Design Principles Enabling Knowledge Reuse for Projects: An Action Design Research Project.
Schacht, S.; Morana, S.; Maedche, A.
2015. Journal of Information Technology Theory and Application (JITTA), 16 (3), 5 – 36 

Transport: A roadblock to climate change mitigation?.
Creutzig, F.; Jochem, P.; Edelenbosch, O. Y.; Mattauch, L.; Vuuren, D. P. van; McCollum, D.; Minx, J.
2015. Science, 350 (6263), 911–912. doi:10.1126/science.aac8033  

Designing a Requirement Mining System.
Meth, H.; Mueller, B.; Mädche, A.
2015. Journal of the Association for Information Systems, 16 (9), 799–837 

Interview with Wolfgang Gaertner on Digitalization in Retail Banking: Differentiation and Standardization Through IT.
Mädche, A.
2015. Business & information systems engineering, 57 (1), 83–85. doi:10.1007/s12599-014-0359-8 

Conceptualizing Individualization in Information Systems - A Literature Review.
Gaß, O.; Ortbach, K.; Kretzer, M.; Mädche, A.; Niehaves, B.
2015. Communications of the Association for Information Systems, 37 (1), 64–88 

Introducing health gains in location-allocation models: A stochastic model for planning the delivery of long-term care.
Cardoso, T.; Oliveira, M. D.; Barbósa-Póvoa, A. P. F. D.; Nickel, S.
2015. Journal of physics / Conference Series, 616 (1), 1–12. doi:10.1088/1742-6596/616/1/012007  

An integrated approach for planning a long-term care network with uncertainty, strategic policy and equity considerations.
Cardoso, T.; Oliveira, M. D.; Barbósa-Póvoa, A. P. F. D.; Nickel, S.
2015. European Journal of Operational Research, 247 (1), 321–334. doi:10.1016/j.ejor.2015.05.074 

How (not) to Incent Crowd Workers. Payment Schemes and Feedback in Crowdsourcing.
Straub, T.; Gimpel, H.; Teschner, F.; Weinhardt, C.
2015. Business & Information Systems Engineering, 57 (3), 167–179 

How many patient transfer rooms are necessary for my OR suite?: Effect of the number of OR transfer rooms on waiting times and patient throughput in the OR – analysis by simulation = Wie viele Patientenschleusen braucht mein OP-Bereich?: Einfluss der Zahl von OP-Schleusen auf Wartezeiten und Patientendurchsatz im OP – Analyse mithilfe einer Simulation.
Messer, C.; Zander, A.; Arnolds, I. V.; Nickel, S.; Schuster, M.
2015. Der Anaesthesist, 64 (12), 958–967. doi:10.1007/s00101-015-0108-5 

Management der Interaktionsqualität in industriellen Dienstleistungsnetzwerken : Ein Service-Analytics-Ansatz für die Störungsbearbeitung.
Satzger, G.; Hottum, P.
2015. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, (69/15), 150–173 

Praediktive Kraftstoffeinsatzoptimierung von Hybridfahrzeugen durch Metaheuristiken.
Emanuel, G.; Naumann, M.; Jochem, P.; Fichtner, W.
2015. Internationales Verkehrswesen, 67 (1), 74–77 

A critical review on supply chain risk - Definition, measure and modeling.
Heckmann, I.; Comes, T.; Nickel, S.
2015. Omega, 52, 119–132. doi:10.1016/j.omega.2014.10.004 

On topological types of ordered median functions.
Grzybowski, J.; Nickel, S.; Pallaschke, D.; Urbański, R.; Kalcsics, J.
2015. Optimization, 64 (1), 149–160. doi:10.1080/02331934.2014.883512 

Joint venture formation and partner selection in upstream crude oil section: Goal programming application.
Sahebi, H.; Nickel, S.; Ashayeri, J.
2015. International Journal of Production Research, 53 (10), 3047–3061. doi:10.1080/00207543.2014.970708 

Assessing CO₂ Emissions of Electric Vehicles in Germany in 2030.
Jochem, P.; Babrowski, S.; Fichtner, W.
2015. Transportation research / A, 78, 68–83. doi:10.1016/j.tra.2015.05.007  

An Efficient Two-stage Algorithm for Decentralized Scheduling of Micro-CHP Units.
Jochem, P.; Schönfelder, M.; Fichtner, W.
2015. European journal of operational research, 245 (3), 862–874. doi:10.1016/j.ejor.2015.04.016  

Event Prediction with Learning Algorithms. A Study of Events Surrounding the Egyptian Revolution of 2011 on the Basis of Micro Blog Data.
Boecking, B.; Hall, M.; Schneider, J. G.
2015. Policy and Internet, 7 (2), 159–184. doi:10.1002/poi3.89 

On max-min representations of ordered median functions.
Grzybowski, J.; Kalcsics, J.; Nickel, S.; Pallaschke, D.; Urbanski, R.
2015. Optimization, 64 (2), 339–348. doi:10.1080/02331934.2012.750322 

A macroeconomic forecasting market.
Teschner, F.; Weinhardt, C.
2015. Journal of business economics, 85 (3), 293–317. doi:10.1007/s11573-014-0741-5 

On the Necessity and Nature of E-Mobility Services : Towards a Service Description Framework.
Stryja, C.; Fromm, H.; Ried, S.; Jochem, P.; Fichtner, W.
2015. Exploring Services Science, IESS 2015, 6th International Conference, Porto, Portugal, 4th - 6th February 2015 Proceedings. Ed.: H. Nóvoa, 109–122, Springer. doi:10.1007/978-3-319-14980-6_9  

Automatisierung von Vorverabeitungsschritten für medizinische Bilddaten mit semantischen Technologien.
Philipp, P.; Maleshkova, M.; Götz, M.; Weber, C.; Kämpgen, B.; Nolden, M.; Maier-Hein, K.; Klauß, M.; Rettinger, A.
2015. Bildverarbeitung für die Medizin, Algorithmen, Systeme, Anwendungen, Proceedings des Workshops, Lübeck, Deutschland, 15. - 17. März 2015. Hrsg.: H. Handels, 263–268, Springer Verlag. doi:10.1007/978-3-662-46224-9 

ITSM ProcessGuide : A longitudinal and multi-method field study for real-world DSR artifact evaluation.
Morana, S.; Schacht, S.; Gerards, T.; Mädche, A.
2015. At the Vanguard of Design Science : First Impressions and Early Findings from Ongoing Research : 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Dublin, Ireland, 20th - 22nd May 2015. Ed.: B. Donnellan, 109–116, University College 

ITSM ProcessGuide : A Process Guidance System for IT Service Management.
Morana, S.; Gerards, T.; Mädche, A.
2015. New Horizons in Design Science : Broadening the Research Agenda, Proceedings of the 10th International Conference, DESRIST 2015, Dublin, Ireland, 20th - 22nd May 2015. Ed.: B. Donnellan, 406–410, Springer. doi:10.1007/978-3-319-18714-3_32 

Designing a Process Guidance System to Support User’s Business Process Compliance.
Morana, S.; Schacht, S.; Scherp, A.; Mädche, A.
2015. Building a Better World through Information Systems : 35th International Conference on Information Systems, ICIS 2014, Volume 4, Auckland, New Zealand, 14th - 17th December 2014, 2398–2416, Curran 

Customers’ Intention to Use Digital Services in Retail Banking : An Information Processing Perspective.
Graupner, E.; Melchner, F.; Demers, D.; Mädche, A.
2015. 23rd European Conference on Information Systems (ECIS 2015), Completed Research Papers, Fürstenberghaus, Germany, 26th - 29th May 2015, Art.Nr. 61, AIS eLibrary (AISeL). doi:10.18151/7217332 

Understanding the Effects of Process Guidance Systems on Users’ Process Compliance Performance.
Morana, S.; Schacht, S.; Gerards, T.; Mädche, A.
2015. OASIS Pre-ICIS Workshop 2015, Fort Worth, Texas, USA, 12th December 2015 

Which are the Most Effective Measures for Improving Employees’ Security Compliance?.
Kretzer, M.; Mädche, A.
2015. Proceedings of the 36th International Conference on Information Systems, ICIS 2015, Fort Worth, Texas, 13th - 16th December 2015 

Tweet if you will - The real question is, who do you influence?.
Schacht, J.; Hall, M.; Chorley, M.
2015. 7th ACM Web Science Conference, WebSci 2015, University of Oxford Oxford, United Kingdom, 28 - 1 July 2015, Association for Computing Machinery (ACM). doi:10.1145/2786451.2786923 

The Stroke Manager App : Individual and Mobile Support for Stroke Patients and Their Caregivers.
Görlitz, R. A.
2015. Proceedings of the 9th International Conference on Management Science and Engineering Management. Ed.: J. Xu, 409–421, Springer Verlag. doi:10.1007/978-3-662-47241-5_35 

Smartcity : A Feedback System for Energy Consumption and Costs.
Heckmann, C.
2015. Energy, Science and Technology 2015. The energy conference for scientists and researchers. Book of Abstracts, EST, Energy Science Technology, International Conference & Exhibition, 20-22 May 2015, Karlsruhe, Germany, 152, Karlsruher Institut für Technologie (KIT) 

The Impact of Business Process IT Ambidexterity on Business Process Performance.
Heckmann, C.
2015. 23rd European Conference on Information Systems (ECIS 2015), Münster, Germany, May 26-29, 2015, 1–12, AIS eLibrary (AISeL) 

The Effect of User Adaptation on the Effective Use of Enterprise Systems.
Haake, P.; Lauterbach, J.; Mueller, B.; Maedche, A.
2015. ICIS 2015 Proceedings : 36th International Conference on Information Systems, Fort Worth, United States, December 13-16, 2015, 1–12, Association for Information Systems (AIS) 

The Influence of Social Curiosity on the Observing Behavior of Users on Social Network Sites.
Ernst, C.-P. H.; Pfeiffer, J.; Rothlauf, F.
2015. Proceedings of the 21st Americas Conference on Information Systems (AMCIS 2015), Puerto Rico, August 13-15 2015, 118635 

Privacy Protecting Behaior in Social Network Sites (Research in Progress).
Ernst, C.-P. H.; Pfeiffer, J.; Rothlauf, F.
2015. Proceedings of the 21st Americas Conference on Information Systems (AMCIS 2015), Puerto Rico, August 13-15 2015 

The Effect of Defaults and Task Difficulty on Consumer Satisfaction - Implications for Value Co-Creation Processes.
Schuhbeck, V.; Dorner, V.
2015. Proceedings der 12. Internationalen Tagung Wirtschaftsinformatik (WI 2015), 4.-6. März, Osnabrück, Deutschland. Hrsg.: O. Thomas, 1468–1482, Universität Osnabrück 

Are you a Maverick? Towards a Segmentation of Collaboration Technology Users.
Schacht, S.; Morana, S.; Urbach, N.; Maedche, A.
2015. Thirty Sixth International Conference on Information Systems, December 13-16, 2015, Fort Worth, Texas, USA 

Designing an Analytics Platform for Professional Sports Teams.
Shah, F. A.; Kretzer, M.; Mädche, A.
2015. ICIS 2015 Proceedings : 36th International Conference on Information Systems: Exploring the Information Frontier, Fort Worth, United States, December 13-16, 2015, 1–20, Association for Information Systems (AIS) 

Towards a Situation-Awareness-Driven Design of Operational Business Intelligence & Analytics Systems.
Nadj, M.; Morana, S.; Mädche, A.
2015. At the Vanguard of Design Science: First Impressions and Early Findings from Ongoing Research. 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Dublin, Ireland, 20-22 May 2015. Ed.: B. Donnellan, 33–40, University College 

Design Principles for Diffusion of Reports and Innovative Use of Business Intelligence Platforms.
Kretzer, M.; Gaß, O.; Mädche, A.
2015. Smart enterprise engineering. 12. Internationale Tagung Wirtschaftsinformatik (WI), Osnabrück, 4. bis 6. März 2015. Ed.: O. Thomas, 675–690, Universität Osnabrück 

A Conceptualization and Operationalization of Process Visibility Capabilities.
Graupner, E.; Urbitsch, E.; Mädche, A.
2015. Smart Enterprise Engineering. 12. Internationale Tagung Wirtschaftsinformatik (WI), Osnabrück, 4.-6. März 2015. Ed.: O. Thomas, 557–571, Universität Osnabrück 

Visibility of Business Processes : An Information Processing Perspective in the Financial Services Industry.
Graupner, E.; Schewer, C.; Mädche, A.
2015. 23rd European Conference on Information Systems (ECIS 2015) , Münster, Germany, 26th - 29th May 2015, AIS eLibrary (AISeL). doi:10.18151/7217331 

Designing an Enterprise Social Questions and Answers Site to Enable Scalable User-to-User Support.
Gaß, O.; Öztürk, G.; Schacht, S.; Mädche, A.
2015. New Horizons in Design Science: Broadening the Research Agenda. 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Dublin, Ireland, May 20-22, 2015. Ed.: B. Donnellan, 3–18, Springer Verlag. doi:10.1007/978-3-319-18714-3_1 

Design Principles for an Enterprise Systems Chartering Method.
Berner, M.; Gansen, J.; Mädche, A.
2015. At the Vanguard of Design Science: First Impressions and Early Findings from Ongoing Research. 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Dublin, Ireland, 20-22 May 2015. Ed.: B. Donnellan, 117–124, University College 

BUNGEE : An Elasticity Benchmark for Self-Adaptive IaaS Cloud Environments.
Herbst, N. R.; Kounev, S.; Weber, A.; Groenda, H.
2015. SEAMS ’15 Proceedings of the 10th International Symposium on Software Engineering for Adaptive and Self-Managing Systems, Firenze, Italy, May 16 - 24, 2015, 46–56, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/SEAMS.2015.23 

A Capability Framework for IT Service Integration and Management in Multi-Sourcing.
Goldberg, M.; Satzger, G.; Kieninger, A.
2015. 23rd European Conference on Information Systems (ECIS), Münster, Germany, 26-29 May 2015, 1–16, AIS eLibrary (AISeL) 

Interplay of Design Time Optimization and Run Time Optimization (Talk Abstract).
Koziolek, A.
2015. Model-driven Algorithms and Architectures for Self-Aware Computing Systems (Dagstuhl Seminar 15041). January 18–23, 2015, Wadern, Germany. Ed.: S. Kounev, 183, Schloss Dagstuhl - Leibniz-Zentrum für Informatik GmbH (LZI). doi:10.4230/DagRep.5.1.164 

Entwicklung eines Frameworks zur Beschreibung von Geschäftsmodellen für Elektromobilitätsdienstleistungen.
Stryja, C.; Schüritz, R.; Kühl, N.; Hottum, P.; Satzger, G.
2015. Energiesysteme im Wandel: Evolution oder Revolution? 9. Internationale Energiewirtschaftstagung, IEWT, Wien, Österreich, 11 - 13. Februar 2015, 1–17 

Towards a Framework of Influence Factors for Value Co-creation in Service Systems.
Hottum, P.; Kieninger, A.; Brinkhoff, P.
2015. Exploring Services Science : 6th International Conference on Exploring Services Science, IESS, Porto, Portugal, February 4 - 6, 2015. Ed.: H. Nóvoa, 1–11, Springer Verlag. doi:10.1007/978-3-319-14980-6_1 

Towards an IT-Based Coordination Platform for the German Emergency Medical Service System.
Reuter-Oppermann, M.; Kunze von Bischhoffshausen, J.; Hottum, P.
2015. Exploring Services Science : 6th International Conference on Exploring Services Science, IESS, Porto, Portugal, February 4 - 6, 2015. Ed.: H. Nóvoa, 253–263, Springer Verlag. doi:10.1007/978-3-319-14980-6_20 

SUMMA: A Common API for Linked Data Entity Summaries.
Thalhammer, A.; Stadtmüller, S.
2015. Engineering the Web in the Big Data Era. 15th International Conference on Web Engineering, ICWE; Rotterdam; Netherlands; June 23-26, 2015. Ed.: P. Cimiano, 430–446, Springer Verlag. doi:10.1007/978-3-319-19890-3_28 

Automatisierung von Vorverarbeitungsschritten für medizinische Bilddaten mit semantischen Technologien.
Philipp, P.; Maleshkova, M.; Götz, M.; Weber, C.; Kämpgen, B.; Zelzer, S.; Maier-Hein, K.; Klauß, M.; Rettinger, A.
2015. Bildverarbeitung für die Medizin 2015 : Algorithmen - Systeme - Anwendungen ; Proceedings des Workshops vom 15. bis 17. März 2015 in Lübeck. Hrsg.: H. Handels, 263–268, Springer Verlag. doi:10.1007/978-3-662-46224-9_46 

An Information System for Sales Team Assignments Utilizing Predictive and Prescriptive Analytics.
Kunze von Bischhoffshausen, J.; Paatsch, M.; Reuter, M.; Satzger, G.; Fromm, H.
2015. 17th IEEE Conference on Business Informatics (CBI), 13th - 16th July, 2015, Lisbon, Portugal. Vol. 1, 68–76, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2015.38 

Wert der Versorgungssicherheit und Akzeptanz von Stromtarifen mit variablen Leistungspreisen.
Hayn, M.; Schneider, R.; Bertsch, V.; Fichtner, W.
2015. 9. Internationale Energiewirtschaftstagung, IEWT, Wien, Österreich, 11. - 13. Februar 2015, 1–17 

BeWell: A Sentiment Aggregator for Proactive Community Management.
Lindner, A.; Hall, M.; Niemeyer, C.; Caton, S.
2015. Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems, Seoul, Republic of Korea. April 18 - 23.2015. Ed.: B. Begole, 1055–1060, Association for Computing Machinery (ACM). doi:10.1145/2702613.2732787 

Service Requirements for Consumer Engagement in the German Energy Retail Market.
Bertsch, V.; Fichtner, W.; Hall, M.; Schumacher, T.; Weinhardt, C.
2015. The 14th International Research Symposium on Service Excellence in Management. June 18-21, 2015; Shanghai, China. doi:10.13140/RG.2.1.1820.9124 

Classification of Goal-Directed Search and Exploratory Search Using Mobile Eye-Tracking.
Pfeiffer, J.; Meißner, M.; Prosiegel, J.; Pfeiffer, T.
2015. Building a Better World through Information Systems. 35th International Conference on Information Systems (ICIS), Auckland, New Zealand, December 14-17, 2014. Vol. 6, 4442–4455, Curran 

Minimally Restrictive Decision Support Systems.
Pfeiffer, J.; Benbasat, I.; Rothlauf, F.
2015. Building a Better World through Information Systems. 35th International Conference on Information Systems (ICIS), Auckland, New Zealand, December 14-17, 2014. Vol. 3, 1713–1727, Curran 

Total service experience as a function of service experiences in service systems.
Schueritz, R.
2015. Proceedings of the First Karlsruhe Service Summit Workshop - Advances in Service Research, Karlsruhe, Germany, February 2015. Ed.: R. Görlitz, 123–129, KIT Scientific Publishing 

What is "Industrial Service"? A Discussion Paper.
Schmitz, B.; Gitzel, R.; Fromm, H.; Setzer, T.; Isaksson, A.
2015. Proceedings of the First Karlsruhe Service Summit Workshop - Advances in Service Research, Karlsruhe, Germany, February 2015. Ed.: R. Görlitz, 113–122, KIT Scientific Publishing 

Evaluating services in mobility markets: A business model approach.
Lisson, C.; Michalk, W.; Görlitz, R.
2015. Proceedings of the First Karlsruhe Service Summit Workshop - Advances in Service Research, Karlsruhe, Germany, February 2015. Ed.: R. Görlitz, 43–49, KIT Scientific Publishing 

Holistically Defining E-Mobility: A Modern Approach to Systematic Literature Reviews.
Scheurenbrand, J.; Engel, C.; Peters, F.; Kühl, N.
2015. Proceedings of the First Karlsruhe Service Summit Workshop - Advances in Service Research, Karlsruhe, Germany, February 2015. Ed.: R. Görlitz, 17–27, KIT Scientific Publishing 

A concept for service level indicators in residential electricity tariffs with variable capacity prices.
Hayn, M.; Bertsch, V.; Fichtner, W.
2015. Proceedings of the First Karlsruhe Service Summit Workshop - Advances in Service Research, Karlsruhe, Germany, February 2015. Ed.: R. Görlitz, 1–10, KIT Scientific Publishing 

Automated Workload Characterization for I/O Performance Analysis in Virtualized Environments.
Busch, A.; Noorshams, Q.; Kounev, S.; Koziolek, A.; Reussner, R.; Amrehn, E.
2015. 6th ACM/SPEC International Conference on Performance Engineering (ICPE’15), Austin, Texas/USA, January 31 - February 4, 2015, 265–276, Association for Computing Machinery (ACM). doi:10.1145/2668930.2688050 

The Storage Performance Analyzer: Measuring, Monitoring, and Modeling of I/O Performance in Virtualized Environments.
Noorshams, Q.; Busch, A.; Kounev, S.; Reussner, R.
2015. 6th ACM/SPEC International Conference on Performance Engineering (ICPE’15), Austin, Texas/USA, January 31 - February 4, 2015, 107–108, Association for Computing Machinery (ACM). doi:10.1145/2668930.2693845 

Proceedings of the First Karlsruhe Service Summit Workshop - Advances in Service Research, Karlsruhe, Germany, February 2015 (KIT Scientific Reports ; 7692).
Görlitz, R.; Bertsch, V.; Caton, S.; Feldmann, N.; Jochem, P.; Maleshkova, M.; Reuter-Oppermann, M. (Eds.).
2015. KIT Scientific Publishing. doi:10.5445/KSP/1000045634  

Phasenübergreifendes Service Life Cycle Management zur Steigerung der Dienstleistungsproduktivität. Messung, Bewertung und Steigerung - konzeptionelle und praxisbezogene Ansätze.
Fromm, H.; Satzger, G.; Ganz, W.; Gouthier, M. H. J. (Eds.).
2015. Fraunhofer Verlag 

Dienstleistungen für Elektromobilität - Ergebnisse einer Expertenstudie.
Cocca, S.; Fabry, C.; Stryja, C. (Eds.).
2015. Fraunhofer Verlag 

Business Models for Electric Mobility Services : Development of a user focused framework.
Schüritz, R.; Kühl, N.; Stryja, C.; Hottum, P.; Satzger, G.
2015. 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9th - 12th July 2015 

Operationalizing Value Co-Creation : An Analytics Approach to Measuring Customer Contribution in Service Incident Management.
Hottum, P.; Satzger, G.; Hackober, C.; Schäfer, B.
2015. 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9th - 12th July 2015 

Identifying Customer Needs Using Micro Blog Data.
Kühl, N.
2015. RESER 2015 Doctoral Colloquium, Roskilde, Denmark, 8th - 9th September 2015 

Dimensionierung von Batteriespeichern in dezentralen Energiesystemen.
Ried, S.; Reuter, R.; Jochem, P.; Fichtner, W.
2015. Workshop „OR im Umweltschutz“ der Gesellschaft für Operations Research e.V., Heidelberg, 20.-21.02.2014 

Measuring Integration Service Quality Gap in a Service System Network.
Kwan, S. K.; Hottum, P.
2015. 24th Annual Frontiers in Service Conference, San José, CA, USA, July 9-12, 2015 

Designing Organizational Models for Service Integration in a Multi-sourcing Context.
Goldberg, M.; Satzger, G.
2015. Twenty-first Americas Conference on Information Systems (AMCIS) Puerto Rico, August 13-15, 2015 

Towards a Service-oriented Business Model Framework for E-mobility.
Walk, J.
2015. 4th European Battery, Hybrid and Fuel Cell Electric Vehicle Congress Brussels, 2nd - 4th December 2015 

Big Data : Technologies and Potential.
Fromm, H.; Bloehdorn, S.
2014. Enterprise-Integration : Auf dem Weg zum kollaborativen Unternehmen. Ed.: G. Schuh, 107–124, Vieweg Verlag. doi:10.1007/978-3-642-41891-4_9 

Service Innovation Capabilities for Idea Assessment : An Appraisal of Established and Novel Approaches.
Feldmann, N.; Kohler, M.
2014. The Handbook of Service Innovation. Ed.: R. Agarwal, 145–168, Springer. doi:10.1007/978-1-4471-6590-3 

Modelle und Methoden zur Entscheidungsunterstützung bei der Planung urbaner Energiesysteme.
Mainzer, K.; McKenna, R.; Fichtner, W.
2014. Wettbewerb "Energieeffiziente Stadt", Bd. 3: Methoden und Modelle. Hrsg.: M. Koch, 11–20, LIT 

Modellierung und Planung von Dienstleistungen im Rettungswesen mit Verfahren des Operations Research.
Reuter, M.; Rashid, A.; Nickel, S.
2014. Dienstleistungsmodellierung 2012 - Product-Service Systems und Produktivität. Hrsg.: O. Thomas, 291–304, Springer Fachmedien Wiesbaden. doi:10.1007/978-3-658-00863-5_14