Presentations at the International Conference on Exploring Service Science (IESS) 2015

  • Date: 04.03.2015
  • At the International Conference on Exploring Service Science 1.5 – that took place February 4-6 2015 in Porto – four papers of KSRI researchers have been presented by Johannes Kunze von Bischhoffshausen and Peter Hottum. With the 6th edition in series the conference builds an established common platform for service researchers in Europe with interdisciplinary approaches to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy. You can find the presented papers in the conference proceedings:

    • Hottum, Kieninger and Brinkhoff: Towards a Framework of Influence Factors for Value Co-Creation in Service Systems
    • Stryja, Fromm, Ried, Jochem and Fichtner: On the Necessity and Nature of E-Mobility Services – Towards a Service Description Framework
    • Reuter-Oppermann, Kunze von Bischhoffshausen and Hottum: Towards an IT-Based Coordination Platform for the German Emergency Medical Service System
    • Felber and Kunze von Bischhoffshausen: Interrelations of Success Factors for Selling Product-Service Systems from a Solution Sales Perspective

    The proceedings are published in the Springer Lecture Notes in Business Information Processing (LNBIP).