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Dipl.-Wirt.Inf. Niels Feldmann

Group: Digital Service Innovation
Office Hours: by appointment
Room: 4B-07
Phone: +49 721 608-46589
Fax: +49 721 608-45655
Niels FeldmannFun2∂kit edu

Kaiserstraße 89
Gebäude / Building 5.20 
4. OG / 4th Floor
D-76133 Karlsruhe


Research Topics

  • Enterprise Crowdfunding
  • Idea Assessment in Service Innovation Processes
  • Participatory Decision Approaches for the Selection and Funding of Service Innovation Projects
  • Serious Games for Idea Assessment


  • Service Design Thinking Module - Program Coordinator
  • Service Innovation Lecture & Exercise
  • Service Innovation Practice Seminar
  • Service Science, Management and Engineering (SSME) Seminar


  • SiNLAB - Service Innovation Lab

Curriculum Vitae

Niels Feldmann is a researcher in the Digital Service Innovation group as well as Senior Managing Consultant for Strategy Consulting at IBM Global Business Service. Before joining the KSRI he managed a team of consultants specialized in Innovation Strategy & Management at IBM Germany.

After graduating from Technical University of Darmstadt with a joint masters in Business Administration and Computer Sciences, Niels started his professional carreer at IBM Unternehmensberatung GmbH in 1998. Since then, he acquired and managed numerous strategy and transformation engagements in several industries such as Financial Services, Energy & Utilities, Retail, Consumer Goods, IT-Services, and the Software Industry. His projects focussed on the evaluation, development and implementation of new business models, technology-driven product and service innovation as well as the establishment of approaches for Open & Collaboative Innvation.

Throughout his consulting carreer, Niels has gained a brought amount of international experience: He worked on engagements in China, Russia, the USA and several Western European countries.



ISSIP (International Society of Service Innovation Professionals) German Chapter Lead 

AIS (Association for Information Systems)

AOM (Academy of Management)


ECIS 2014: 1st runner-up Ciborra Award (2. place of the most innovative paper award)

Award of the Department of Economics and Management for excellent education: Service Innovation Exercise 2014


Due to the interdisciplinary activities of KSRI researchers publication lists also contain publications that have not explicitly been developed in the course of their activities at KSRI.