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Dr. Niels Feldmann

Group: Digital Service Innovation
Office Hours: by appointment
Room: 4B-07
Phone: +49 721 608-46589
Fax: +49 721 608-45655
Niels FeldmannDgp9∂kit edu

Kaiserstraße 89
Gebäude / Building 5.20 
4. OG / 4th Floor
D-76133 Karlsruhe


Research Topics

  • Enterprise Crowdfunding
  • Idea Assessment in Service Innovation Processes
  • Participatory Decision Approaches for the Selection and Funding of Service Innovation Projects
  • Serious Games for Idea Assessment


  • Service Design Thinking Module - Program Coordinator
  • Service Innovation Lecture & Exercise
  • Service Innovation Practice Seminar
  • Service Science, Management and Engineering (SSME) Seminar


  • SiNLAB - Service Innovation Lab

Curriculum Vitae

Niels Feldmann is a researcher in the Digital Service Innovation group as well as Senior Managing Consultant for Strategy Consulting at IBM Global Business Service. Before joining the KSRI he managed a team of consultants specialized in Innovation Strategy & Management at IBM Germany.

After graduating from Technical University of Darmstadt with a joint masters in Business Administration and Computer Sciences, Niels started his professional carreer at IBM Unternehmensberatung GmbH in 1998. Since then, he acquired and managed numerous strategy and transformation engagements in several industries such as Financial Services, Energy & Utilities, Retail, Consumer Goods, IT-Services, and the Software Industry. His projects focussed on the evaluation, development and implementation of new business models, technology-driven product and service innovation as well as the establishment of approaches for Open & Collaboative Innvation.

Throughout his consulting carreer, Niels has gained a brought amount of international experience: He worked on engagements in China, Russia, the USA and several Western European countries.



ISSIP (International Society of Service Innovation Professionals) German Chapter Lead 

AIS (Association for Information Systems)

AOM (Academy of Management)


ECIS 2014: 1st runner-up Ciborra Award (2. place of the most innovative paper award)

Award of the Department of Economics and Management for excellent education: Service Innovation Exercise 2014


Due to the interdisciplinary activities of KSRI researchers publication lists also contain publications that have not explicitly been developed in the course of their activities at KSRI.

Book Chapters
Using Employees’ Collective Intelligence for Service Innovation: Theory and Instruments.
Feldmann, N.; Fromm, H.; Satzger, G.; Schüritz, R.
2019. Handbook of Service Science, Volume II. Ed.: P. Maglio, 249–284, Springer International Publishing, Cham. doi:10.1007/978-3-319-98512-1_12
Book Chapters
Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterprises.
Vössing, M.; Siegel, J.; Feldmann, N.; Wuest, T.; Benz, C.
2018. Exploring Service Science – 9th International Conference, (IESS) Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 88–100, Springer International Publishing, Cham. doi:10.1007/978-3-030-00713-3_7
Conference Papers
Towards Identifying Strategic Innovation Capabilities for Smart Services : A Research Agenda.
Benz, C.; Kienzle, L.; Feldmann, N.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017
Beyond Funding : Exploring the Effect of Enterprise Crowdfunding on Employee Engagement.
Benz, C.; Feldmann, N.
2017. 15th International Open and User Innovation Conference (OUI 2017), University of Innsbruck, Austria, 10th - 12th July 2017
Journal Articles
Capturing value from big data : a taxonomy of data-driven business models used by start-up firms.
Hartmann, P. M.; Zaki, M.; Feldmann, N.; Neely, A.
2016. International journal of operations & production management, 36 (10), 1382–1406. doi:10.1108/IJOPM-02-2014-0098
Conference Papers
Financing Projects through Enterprise Crowdfunding: Understanding the Impact of Proposal Characteristics on Funding Success.
Feldmann, N.; Gimpel, H.
2016. Proceedings of the 24th European Conference on Information Systems, Istanbul, Turkey, 12th - 15th June 2016, AIS Electronic Library (AISeL)
Book Chapters
Service Innovation Capabilities for Idea Assessment: An Appraisal of Established and Novel Approaches.
Feldmann, N.; Kohler, M.
2015. The Handbook of Service Innovation. Ed.: R. Agarwal, 145–167, Springer, London (UK). doi:10.1007/978-1-4471-6590-3_8
Book Chapters
Service Innovation Capabilities for Idea Assessment : An Appraisal of Established and Novel Approaches.
Feldmann, N.; Kohler, M.
2014. The Handbook of Service Innovation. Ed.: R. Agarwal, 145–168, Springer, London. doi:10.1007/978-1-4471-6590-3
Journal Articles
Service Innovation Analytics: Leveraging Existing Unstructured Data to Assess Service Innovation Capability.
Kohler, M.; Feldmann, N.; Kimbrough, S. O.; Fromm, H.
2014. International journal of information system modeling and design, 5 (2), 1–21
Conference Papers
Using Serious Games for Idea Assessment in Service Innovation.
Feldmann, N.; Adam, M. T. P.; Bauer, M.
2014. 22nd European Conference on Information Systems (ECIS’14), Tel Aviv, Israel, June 9-11, 2014
Idea Assessment via Enterprise Crowdfunding: An Empirical Analysis of Decision-Making styles.
Feldmann, N.; Gimpel, H.; Müller, M.; Geyer, W.
2014. 22nd European Conference on Information Systems (ECIS’14), Tel Aviv, Israel, June 9-11, 2014
Big Data for Big Business? A Taxonomy of Data-driven Business Models used by Start-up Firms.
Hartmann, P. M.; Zaki, M.; Feldmann, N.; Neely, A.
2014. University of Cambridge, Cambridge
Conference Papers
Using Crowd Funding for Idea Assessment Inside Organizations : Lessons Learned from a Market Engineering Perspective.
Feldmann, N.; Gimpel, H.; Kohler, M.; Weinhardt, C.
2013. Proceedings of the 3rd International Conference on Cloud and Green Computing, CGC 2013, Karlsruhe, Germany, 30. September - 2. October 2013, 525–530, IEEE, Piscataway (NJ). doi:10.1109/CGC.2013.88
Service Innovation Analytics: Towards Assessment and Monitoring of Innovation Capabilities in Service Firms.
Kohler, M.; Feldmann, N.; Habryn, F.; Satzger, G.
2013. Proceedings of the 46th Annual Hawaii International Conference on System Sciences (HICSS), 7-10 Jan. 2013, Grand Wailea, Maui, Hawaii. Ed.: R. H. Sprague, 1347–1356, IEEE, Piscataway (NJ). doi:10.1109/HICSS.2013.477
Service Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text Mining.
Feldmann, N.; Kohler, M.; Kimbrough, S. O.; Fromm, H.
2013. Exploring Services Science : 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings. Ed.: J. F. e Cunha ..., 73–85, Springer, Heidelberg. doi:10.1007/978-3-642-36356-6_6
Book Chapters
Smarter Apps - Motor für Geschäftsmodellinnovationen.
Götz, T.; Feldmann, N.; Schmidt, S.
2012. Smart Mobile Apps: Mit Business-Apps ins Zeitalter mobiler Geschäftsprozesse. Ed.: S. Verclas, 507–518, Springer, Berlin. doi:10.1007/978-3-642-22259-7_33