In the mid-1990s Hansjörg Fromm forged the business area Supply Chain Management within IBM Global Business Services. 2006 he was appointed European Head of the IBM Centers for Business Optimization (CBO) where innovative solutions based on mathematic methods and optimization procedures are developed and implemented on an industrial scale.
Hansjörg Fromm has been lecturer at the University of Nuremberg-Erlangen and holding lecturers on modeling of Supply Chain Management, e-logistics and e-marketplaces since 1985. In 1993 he was appointed honorary professor and elected member of the IBM Academy of Technology (an international circle of about 200 IBM scientists) and appointed IBM Distinguished Engineer.
From July 2011 until July 2014 Prof. Fromm was director of KSRI and head of the research group Service Innovation and Management succeeding Prof. Dr. Gerhard Satzger. After his retirement Hansjörg Fromm remains dedicated to KSRI as an honarary professor.
His research interests are:
- Service Innovation and Transformation
- eServices, Peoples Services, Industrial Services
- Service Quality and Productivity, Service modeling, Service Level Engineering
- Service Analytics, Customer Analytics, Customer Intimacy