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Prof. Dr. Hansjörg Fromm

Office Hours: Di., 15.00 -16.00 Uhr, nach Vereinbarung
Room: 4C-01
Phone:  +49 721 608-45758
Fax: +49 721 608-45655
hansjoerg frommKhq3∂kit edu

Kaiserstr. 93,

Building 05.20  

76133 Karlsruhe

Curriculum Vitae

Prof. Dr. Hansjörg Fromm obtained a Diploma in Computer Science at the University of Erlangen-Nuremberg. In 1982 he was awarded a Doctor's degree for his research in the field of modeling and performance analysis of computer systems. After a research stay at IBM Thomas Watson Research Center, Yorktown Heights, New York he joined IBM Germany in 1983, where he held different positions in the sectors software development and productions research.

In the mid-1990s Hansjörg Fromm forged the business area Supply Chain Management within IBM Global Business Services. 2006 he was appointed European Head of the IBM Centers for Business Optimization (CBO) where innovative solutions based on mathematic methods and optimization procedures are developed and implemented on an industrial scale.

Hansjörg Fromm has been lecturer at the University of Nuremberg-Erlangen and holding lecturers on modeling of Supply Chain Management, e-logistics and e-marketplaces since 1985. In 1993 he was appointed honorary professor and elected member of the IBM Academy of Technology (an international circle of about 200 IBM scientists) and appointed IBM Distinguished Engineer.

From July 2011 until July 2014 Prof. Fromm was director of KSRI and head of the research group Service Innovation and Management succeeding Prof. Dr. Gerhard Satzger. After his retirement Hansjörg Fromm remains dedicated to KSRI as an honarary professor.

His research interests are:

  • Service Innovation and Transformation
  • eServices, Peoples Services, Industrial Services
  • Service Quality and Productivity, Service modeling, Service Level Engineering
  • Service Analytics, Customer Analytics, Customer Intimacy


Due to the interdisciplinary activities of KSRI researchers publication lists also contain publications that have not explicitly been developed in the course of their activities at KSRI.

Conference Proceedings Articles
A closer look on the difficulties to determine the quality of software requirements.
Kummler, P.; Fromm, H.
2019. 2019 Workshops of the Software Engineering Conference, SEW 2019; Stuttgart; Germany; 18 February 2019 through 22 February 2019. Ed.: M. Konersmann, 53–60, RWTH, Aachen
Conference Proceedings Articles
How good are my requirements?: A new perspective on the quality measurement of textual requirements.
Kummler, P. S.; Vernisse, L.; Fromm, H.
2018. 11th International Conference on the Quality of Information and Communications Technology, QUATIC 2018; University of CoimbraCoimbra; Portugal; 4 September 2018 through 7 September 2018, 156–159, IEEE, Piscataway (NJ). doi:10.1109/QUATIC.2018.00031
A Similarity-Based Approach for the All-Time Demand Prediction of New Automotive Spare Parts.
Steuer, D.; Hutterer, V.; Korevaar, P.; Fromm, H.
2018. Proceedings of the 51st Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, US, 3rd - 6th January 2018, Curran Associates, Inc., Red Hook (NY). doi:10.24251/HICSS.2018.191
Towards a Technician Marketplace using Capacity-Based Pricing.
Wolff, C.; Vössing, M.; Schmitz, B.; Fromm, H.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018
Journal Articles
Retained Organizations in IT Outsourcing: Linking Organization Design to Outsourcing Management Problems.
Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H.
2017. Business & information systems engineering, 59 (2), 111–124. doi:10.1007/s12599-016-0449-x
Conference Proceedings Articles
Mining Industrial Logs for System Level Insights.
Czora, S.; Dix, M.; Fromm, H.; Klöpper, B.; Schmitz, B.
2017. Datenbanksysteme für Business, Technologie und Web (BTW 2017), 17. Fachtagung des GI-Fachbereichs „Datenbanken und Informationssysteme“ (DBIS), Stuttgart, Deutschland, 6. - 10. März 2017. Hrsg.: B. Mitschang, 57–64, Gesellschaft für Informatik e.V., Bonn
Journal Articles
Industrial Services as a Research Discipline.
Gitzel, R.; Schmitz, B.; Fromm, H.; Isaksson, A.; Setzer, T.
2016. Enterprise modelling and information systems architectures, 11 (4), 1–22. doi:dx.doi.org/10.18417/emisa.11.4
Conference Proceedings Articles
Deriving System Level Insights from Mining Industrial Log Data.
Schmitz, B.; Fromm, H.; Czora, S.; Dix, M.; Klöpper, B.
2016. Proceedings of the 1st Smart Data Innovation Conference, Karlsruhe, Germany, 12th - 13th October 2016, 42–44
Retained Organizations in IT Outsourcing: Adapting IT Service Management for Successful Multi-sourcing Service Integration.
Goldberg, M.; Satzger, G.; Fromm, H.
2016. Proceedings of the 24th European Conference of Information Systems, ECIS 2016, June 12-15, 2016, Istanbul, Turkey
Adapting it service management for successful multi-sourcing service integration.
Goldberg, M.; Satzger, G.; Fromm, H.
2016. 24th European Conference on Information Systems, ECIS 2016; Bogazici UniversityIstanbul; Turkey; 12 June 2016 through 15 June 2016., Association for Information Systems, Atlanta (GA)
Introduction to the service analytics minitrack (Editorial).
Fromm, H.; Satzger, G.; Setzer, T.
2016. Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS-49), Kauai, Hawaii, January 5-8, 2016. Ed.: T.X. Bui, 1556, IEEE Computer Society, Los Alamitos (CA). doi:10.1109/HICSS.2016.196
Book Chapters
Produktivität und Kundeneinbindung: Analyse der Auswirkungen des Kundenbeitrags für die Dienstleistungsentwicklung.
Kohler, M.; Hottum, P.; Fromm, H.; Satzger, G.
2015. Phasenübergreifendes Service Life Cycle Management zur Steigerung der Dienstleistungsproduktivität. Messung, Bewertung und Steigerung - konzeptionelle und praxisbezogene Ansätze. Hrsg.: W. Ganz, 66–90, Fraunhofer, Stuttgart
Conference Proceedings Articles
On the Necessity and Nature of E-Mobility Services : Towards a Service Description Framework.
Stryja, C.; Fromm, H.; Ried, S.; Jochem, P.; Fichtner, W.
2015. Exploring Services Science, IESS 2015, 6th International Conference, Porto, Portugal, 4th - 6th February 2015 Proceedings. Ed.: H. Nóvoa, 109–122, Springer, Cham. doi:10.1007/978-3-319-14980-6_9
An Information System for Sales Team Assignments Utilizing Predictive and Prescriptive Analytics.
Kunze von Bischhoffshausen, J.; Paatsch, M.; Reuter, M.; Satzger, G.; Fromm, H.
2015. 17th IEEE Conference on Business Informatics (CBI), 13th - 16th July, 2015, Lisbon, Portugal. Vol. 1, 68–76, IEEE, Piscataway (NJ). doi:10.1109/CBI.2015.38
What is "Industrial Service"? A Discussion Paper.
Schmitz, B.; Gitzel, R.; Fromm, H.; Setzer, T.; Isaksson, A.
2015. Proceedings of the First Karlsruhe Service Summit Workshop - Advances in Service Research, Karlsruhe, Germany, February 2015. Ed.: R. Görlitz, 113–122, KIT Scientific Publishing, Karlsruhe
Book Chapters
Big Data : Technologies and Potential.
Fromm, H.; Bloehdorn, S.
2014. Enterprise-Integration : Auf dem Weg zum kollaborativen Unternehmen. Ed.: G. Schuh, 107–124, Springer Vieweg, Berlin. doi:10.1007/978-3-642-41891-4_9
Journal Articles
Service Innovation Analytics: Leveraging Existing Unstructured Data to Assess Service Innovation Capability.
Kohler, M.; Feldmann, N.; Kimbrough, S. O.; Fromm, H.
2014. International journal of information system modeling and design, 5 (2), 1–21
Conference Proceedings Articles
Towards the Consideration of Performance Risks for the Design of Service Offers.
Schmitz, B.; Kieninger, A.; Satzger, G.; Fromm, H.
2014. Exploring Services Science - 5th International Conference (IESS’14), Geneva, Schweiz, February 5-7, 2014. Ed.: M. Snene, 108–123, Springer, Berlin. doi:10.1007/978-3-319-04810-9_9
Transition and Delivery Challenges of Retained Organizations in IT Outsourcing.
Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H.
2014. Exploring Services Science - 5th International Conference (IESS’14), Geneva, Schweiz, February 5-7, 2014. Ed.: M. Snene, 56–71, Springer, Berlin. doi:10.1007/978-3-319-04810-9_5
Organizational Models for the Multi-sourcing Service Integration and Management Function.
Goldberg, M.; Kieninger, A.; Fromm, H.
2014. IEEE 16th Conference on Business Informatics (CBI’14), Geneva, Schweiz, July 14-17, 2014, 101–107, IEEE, Piscataway (NJ). doi:10.1109/CBI.2014.43
Service networks in the area of E-mobility.
Stryja, C.; Hottum, P.; Fromm, H.
2014. Advances in The Human Side of Service Engineering - 5th International Conference on Applied Human Factors and Ergonomics (AHFE’14), Krakow, Poland, July 19-23, 2014. Ed.: L. Freund, 186–198, AHFE, Louisville (KY)
Conference Proceedings Articles
Service Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text Mining.
Feldmann, N.; Kohler, M.; Kimbrough, S. O.; Fromm, H.
2013. Exploring Services Science : 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings. Ed.: J. F. e Cunha ..., 73–85, Springer, Heidelberg. doi:10.1007/978-3-642-36356-6_6
Simulation-based Quantification of Business Impacts Caused by Service Incidents.
Kieninger, A.; Berghoff, F.; Fromm, H.; Satzger, G.
2013. Exploring Services Science : 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings. Ed.: J. F. e Cunha ..., 170–185, Springer, Heidelberg. doi:10.1007/978-3-642-36356-6_13
Assessing service innovation capabilities - an empirically grounded approach.
Stryja, C.; Kohler, M.; Fromm, H.
2013. 6th Annual Conference of the Academy of Innovation and Entrepreneurship (AIE 2013) : Innovation and Entrepreneurship for Inclusive and Sustainable Development, Oxford, United Kingdom, 29-30 August 2013, Conference Proceedings
Challenges of Retained Organizations in IT Outsourcing - An Explorative Study.
Goldberg, M.; Kieninger, A.; Fromm, H.
2013. 22nd Annual Frontiers in Service Conference, Taipeh, Taiwan, July 4-7 2013
Book Chapters
Service Analytics - Leveraging Data Across Enterprise Boundaries for Competitive Advantage.
Fromm, H.; Habryn, F.; Satzger, G.
2012. Globalization of Professional Services: Innovative Strategies, Successful Processes, Inspired Talent Management, and First-Hand Experiences. Ed.: U. Bäumer, 139–149, Springer, Berlin. doi:10.1007/978-3-642-29181-4_13
Conference Proceedings Articles
Open Innovation in Service Firms : An Exploratory Study on Implementation and Potentials for Development.
Kohler, M.; Neus, A.; Fromm, H.
2012. Proceedings of the 5th Annual Conference of the Academy of Innovation and Entrepreneurship, AIE 2012, Macau, China, 8th - 10th June 2012
Productivity Measurement in Complex Service Systems - A White Paper on (lm-)Possibilities.
Fromm, H.; Hottum, P.
2012. The Future of Services in a Connected World. Fifth annual EurOMA Service Operations Management Forum, 19.-20. September 2012, Cambridge, UK
Productivity Measurement in Complex Service Systems : A White Paper on (Im-)Possibilities.
Fromm, H.; Hottum, P.
2012. The Future of Services in a Connected World : 5th International EurOMA Service Operations Management Forum (SOMF), Cambridge, UK, 19th - 20th September 2012
Fundamentals of a productivity model for service systems.
Howahl, F.; Hottum, P.; Fromm, H.; Satzger, G.
2011. Understanding Complex Service Systems through Different Lenses: Academic Conference, 22-23 September 2011, Cambridge, UK
Book Chapters
Supply Chain Management.
Fromm, H.
2006. Praxishandbuch innovative Beschaffung : Wegweiser für den strategischen und operativen Einkauf. Hrsg.: U. Arnold, Wiley-VCH, Weinheim
Kennzahlen für Spitzenleistungen in Produktion und Logistik.
Fromm, H.
2006. Unternehmer beraten Unternehmen : So machen die besten Companys Ihr Unternehmen fit. Hrsg.: J. Knoblauch, 101–118, Gabal, Offenbach
Journal Articles
Versuche zum Nachweis einer erfolgten Bestrahlung von Kartoffeln. II. Bestimmung der Chlorogensaeure.
Penner, H.; Fromm, H.
1972. Zeitschrift für Lebensmitteluntersuchung und Forschung, 150, 84–87