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Portrait Benz

M.Sc. Carina Benz

Research Associate
Group: Digital Service Innovation
Office Hours: by appointment
Room: 4B-01
Phone: +49 721 608-45774
Fax: +49 721 608-45655
carina benzDme3∂kit edu

Kaiserstraße 89
Building 5.20, 4th Floor
D-76133 Karlsruhe


In January 2017 Carina Benz joined the research group Digital Service Innovation as a research assistant.


Research topics

  • Digital Engagement
  • Human Behavior in Information Systems
  • Digital Platforms and Ecosystems
  • Open and User Innovation



  • DL2030



at Karlsruher Institut für Technologie (KIT):

  • Service Innovation (SS17, HECTOR School '17, SS18, HECTOR School '18, SS19)
  • Seminar 'Smart Services and the IoT' (WS17/18)
  • Seminar 'Digital Service Innovation (WS18/19)

at Hochschule Karlsruhe - University of Applied Science HsKA):

  • Innovation Management for Technical Products (WS17/18)


Due to the interdisciplinary activities of KSRI researchers publication lists also contain publications that have not explicitly been developed in the course of their activities at KSRI.

Nudged to Unload: Applying Choice Architecture to Prevent Cognitive Overload of Participants in Open Idea Evaluation [in press].
Benz, C.; Stryja, C.
2019. Proceedings of the 27th European Conference on Information Systems - Information Systems for a Sharing Society, Stockholm und Uppsala (ECIS 2019), Sweden, 8. - 14. Juni 2019
Not All Tasks Are Alike: Exploring the Effect of Task Representation on User Engagement in Crowd-Based Idea Evaluation.
Benz, C.; Zierau, N.; Satzger, G.
2019. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm und Upplala, Sweden, June 8-14, 2019. Research Papers., Paper 59, AIS eLibrary, Stockholm
Reconciling Decision Quality and User Engagement - The Case fo Open Idea Evaluation (Doctoral Consortium).
Benz, C.
2019. 14. Internationale Tagung Wirtschaftsinformatik (Wi 2019), Siegen, Deutschland, 23.–27. Februar 2019
Open Innovation in Ecosystems – A Service Science Perspective on Open Innovation.
Benz, C.; Seebacher, S.
2018. Exploring Service Science – 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 112–124, Springer International Publishing, Cham. doi:10.1007/978-3-030-00713-3_9
Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterprises.
Vössing, M.; Siegel, J.; Feldmann, N.; Wuest, T.; Benz, C.
2018. Exploring Service Science – 9th International Conference, (IESS) Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 88–100, Springer International Publishing, Cham. doi:10.1007/978-3-030-00713-3_7
To rate or to fund? - The effect of idea evaluation platform design on decision quality and user engagement.
Benz, C.; Zierau, N.; Satzger, G.
2018. 39th International Conference on Information Systems, ICIS 2018: Proceedings, Association for Information Systems
How to motivate consumers to test electric vehicles : An approach to design consumer interfaces to foster innovation adoption.
Benz, C.; Stryja, C.
2018. Tagungsband : Multikonferenz Wirtschaftsinformatik 2018 : Data driven X - Turning Data into Value, Band III, Lüneburg, Deutschland, 6. - 9. März 2018. Hrsg.: P. Drews, 1039–1050, Leuphana Univerisität : Lüneburg
Towards Identifying Strategic Innovation Capabilities for Smart Services : A Research Agenda.
Benz, C.; Kienzle, L.; Feldmann, N.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017
Beyond Funding : Exploring the Effect of Enterprise Crowdfunding on Employee Engagement.
Benz, C.; Feldmann, N.
2017. 15th International Open and User Innovation Conference (OUI 2017), University of Innsbruck, Austria, 10th - 12th July 2017