Research Partners


KSRI was founded in 2008 as a public-private partnership of IBM Germany IBM Deutschland GmbH and KIT (Karlsruhe Institute of Technology, at that time University of Karlsruhe) to further promote the establishment of service science as an independent field of research. Innovative industry- on- campus models attach great importance to the exchange between academia and industry which in this case enabled the close cooperation of IBM members ,research group „Service Innovation & Management“, Prof. Dr. Gerhard Satzger, and KIT in a joint and interdisciplinary team at KSRI.


Cooperation is not only limited to research. IBM Experts enrich different KSRI lectures by statements and invited talks reporting about their practical experiences and informing on latest trends. Furthermore KSRI organizes workshops together with IBM and visits relevant IBM locations e.g. to the research and development center in Böblingen.


New ground was broken in the cooperation between IBM and KSRI at the CeBit 2011 where the research topic People Clouds People Clouds was presented in a joint public appearance.



Since May 2013 KSRI has been complemented by Bosch as another industry-on-campus partner. The research group Value Stream Services (VSS) headed by Dr. Markus focuses on methods and services to systematically improve the flow of material and information in value streams setting their research priority on a particular closeness to practical reality. The Bosch Group with its 375 000 employees is a leading global supplier of technology and services and generated sales of approx. 70 billion euros in 2015. Since 2013 the company has created a new structure with the four relevant business sectors: Automotive Technology, Industrial Technology, Consumer Goods, Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiary and regional companies in over 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales networks are the basis for further growth. Bosch spent approx. 6.4 billion euros for research and development in 2015, and applied for nearly 5,000 patents worldwide. The Bosch Group’s products and services are designed to improve the quality of life by providing solutions which are both innovative and beneficial thus offering worldwide a technology for life.



The Forschungszentrum Informatik (FZI) focuses on industry-oriented research laying particular emphasis on the transfer of technology being a strategic partner of the KSRI for the implementation of research results. As directors of the FZI Prof. Dr. Stefan Nickel, Prof. Dr. Rudi Studer, Prof. Dr. York Sure-Vetter and Prof. Dr. Christof Weinhardt are involved in the research field of Information Process Engineering as well as Prof. Dr. Ralf Reussner in the field of Software Engineering.




The KSRI is a hub for service research projects, with a worldwide network of strategic partners from industry and academia. If you are interested in cooperating on research or teaching activities, we would be happy to get in touch with you.

Contact: management∂ksri.kit.edu