KSRI | Karlsruhe Service Research Institute

DELFIN - Services for Electric Mobility

  • Contact:

    Niklas Kühl

  • Project Group:

    Digital Service Innovation

  • Funding:

    Bundesministerium für Bildung und Forschung BMBF

  • Partner:

    Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO , Forschungsinstitut für Rationalisierung e.V. (FIR) - RWTH Aachen 

  • Startdate:


  • Enddate:




Content and Goals

DELFIN is funded by the Federal Ministry of Education and Research (BMBF) under the funding code number 02K12A001 and part of the BMBF initiative "National Platform on Electric Mobility”. The project aims at developing strategies and concepts for innovative value-added services in electric mobility and provides technology-based support activities to supplement market and user-oriented perspectives. Therefore, the project is geared towards the objectives stated in the "National Platform on Electric Mobility” and supports them with the development of service-related issues and action plans. Networking within the BMBF supported projects in the context of the BMBF initiative Service Innovation in Electric Mobility is one of DELFIN’s major objectives as well as the coordination of the exchange processes between science and industry.

DELFIN’s core objectives are

  • Scientific screening and evaluation of the electric mobility related initiatives – funded or non-funded-– focusing on the role of services
  • Interconnection and integration of the issue-areas as addressed in the BMBF's Announcement "Service Innovation for Electric Mobility" and networking within funded projects
  • Continuous collection and processing of current project results
  • Implementation of the results in national and international initiatives
  •  Consultation of the “National Platform on Electric Mobility” with regard to service-related topics

With the DELFIN project KSRI focuses on information technology as a success factor for the implementation and continuity of services in the value creation system electric mobility. A valuation framework for the classification of existing IT-based electric mobility services contributes to the identification, analysis and location of ongoing projects. Analyzing overlaps between different initiatives and identifying thematic deficits will result in the formulation of concrete recommendations for practice and research.




  1. Kühl, Niklas; Stryja, Carola
    Entwurf eines Bewertungsframeworks für IT-gestützte Elektromobilitätsdienstleistungen
    Dienstleistungsinnovationen für Elektromobilität: Märkte, Geschäftsmodelle, Kooperationen , pp. 25-40 Fraunhofer Verlag (2015)

  2. Hottum, Peter; Kühl, Niklas; Stryja, Carola
    Dienstleistungen für Elektromobilität: Netzwerke und Allianzen
    Dienstleistungen für Elektromobilität - Ergebnisse einer Expertenstudie Fraunhofer Verlag (2015)

  3. Stryja, Carola; Schüritz, Ronny; Kühl, Niklas; Hottum, Peter; Satzger, Gerhard
    Entwicklung eines Frameworks zur Beschreibung von Geschäftsmodellen für Elektromobilitätsdienstleistungen
    Konferenzband der 9. Internationalen Energiewirtschaftstagung (IEWT) (2015)

  4. Stryja, Carola; Fromm, Hansjörg; Ried, S; Jochem, P; Fichtner, Wolf
    On the Necessity and Nature of E-Mobility Services – Towards a Service Description Framework
    Proceedings of the International Conference on Exploring Service Science 1.5 201, pp. 109-122 Springer (2015)

  5. Schüritz, Ronny; Kühl, Niklas; Stryja, Carola; Hottum, Peter; Satzger, Gerhard
    Business Models for Electric Mobility Services – Development of a user focused framework
    Presentation at the 24th Annual Frontiers in Service Conference (2015)

  6. Stryja, Carola; Hottum, Peter; Fromm, Hansjörg
    Service Networks in the Area of E-Mobility
    Proceedings of the 5th AHFE Conference 19 - 23 July 2014 (2014)

Conference Chairs

 2015 Chair of workshop "IT und Dienstleistungen für die Energiewende und Elektromobilität" at the 45th Conference of the Gesellschaft für Informatik (GI e.V.), Cottbus, September 2015
 2014 Chair of workshop "IT-gestützte Dienstleistungen für die Elektromobilität" at the 44th Annual Conference of the Gesellschaft für Informatik, Stuttgart, September 2014
 2013 Chair of workshop "IT-gestützte Dienstleistungsansätze für die Elektromobilität" at the 43th Annual Conference of the Gesellschaft für Informatik, Koblenz, September 2013