Kohler

Dr. Marc Kohler

Activities

Research topics


In my research, I study the introduction of new services. Specifically, I analyse the innovation capability of service firms and organisations, its constituting factors, and its success measurement. While part of the work on Service science, my research has touching points with Strategic Management, Operations Management, and Organisational Theory. Key aspects of my research are:
  • Service Innovation Capabilities
  • Service Innovation Management
  • Open Innovation, Customer Integration and Collaborative Innovation
  • New Business Models

Teaching

  • Service Design Thinking Programme
  • Service Innovation (SI), Lecture and Exercise
  • Service Innovation (SI) Practice Seminar
  • Service Science, Management and Engineering (SSME), Seminar
  • Supervision of final theses (see list at the end of page)       

Projects

  • SiNLAB Service Innovation Lab
  • ServUp Dynamic lifecycle oriented productivity management for Services


Curriculum Vitae

Marc Kohler was a researcher in the Digital Service Innovation group, focusing on the organisation of service innovation. In this role, he has been participating in designing and running the Service Innovation Lab (SiNLAB) at KSRI, which mediates between service research and industry through research projects, workshops and presentations.

Earlier, Marc Kohler was Managing Director of a student management consultancy, among other things responsible for the organization's quality management system. He has conducted strategy and marketing projects for clients in IT and telecommunications, financial services, social services, logistics, and other areas.

Marc Kohler has studied Business Engineering (B.Sc.) at Karlsruhe Institute of Technology (KIT) and Strategic Entrepreneurship (M.Sc.) at the University of Southampton.

Publications


2018
2015
Book Chapters
Service Innovation.
Kohler, M.; Schmitz, B.; Neus, A.
2015. Fundamentals of Service Systems. ed.: J. Cardoso, 75–103, Springer, Cham. doi:10.1007/978-3-319-23195-2_3
Produktivität und Kundeneinbindung: Analyse der Auswirkungen des Kundenbeitrags für die Dienstleistungsentwicklung.
Kohler, M.; Hottum, P.; Fromm, H.; Satzger, G.
2015. Phasenübergreifendes Service Life Cycle Management zur Steigerung der Dienstleistungsproduktivität. Messung, Bewertung und Steigerung - konzeptionelle und praxisbezogene Ansätze. Hrsg.: W. Ganz, 66–90, Fraunhofer, Stuttgart
Service Innovation Capabilities for Idea Assessment: An Appraisal of Established and Novel Approaches.
Feldmann, N.; Kohler, M.
2015. The Handbook of Service Innovation. Ed.: R. Agarwal, 145–167, Springer, London (UK). doi:10.1007/978-1-4471-6590-3_8
2014
Book Chapters
Service Innovation Capabilities for Idea Assessment : An Appraisal of Established and Novel Approaches.
Feldmann, N.; Kohler, M.
2014. The Handbook of Service Innovation. Ed.: R. Agarwal, 145–168, Springer, London. doi:10.1007/978-1-4471-6590-3
Journal Articles
Service Innovation Analytics: Leveraging Existing Unstructured Data to Assess Service Innovation Capability.
Kohler, M.; Feldmann, N.; Kimbrough, S. O.; Fromm, H.
2014. International journal of information system modeling and design, 5 (2), 1–21
2013
Journal Articles
Increasing value for providers and customers.
Janeschek, S.; Kohler, M.; Kramer, J.
2013. Service today, (01), 47–48
Customer Integration in Service Innovation: An Exploratory Study.
Straub, T.; Kohler, M.; Hottum, P.; Arrass, V.; Welter, D.
2013. Journal of technology management & innovation, 8 (3), 25–33. doi:10.4067/S0718-27242013000400003
Conference Papers
Performance Management for Open Innovation in Services : Development of a Framework.
Kohler, M.
2013. 11th International Open and User Innovation Workshop, Brighton, United Kingdom, 15th - 17th July 2013
Using Crowd Funding for Idea Assessment Inside Organizations : Lessons Learned from a Market Engineering Perspective.
Feldmann, N.; Gimpel, H.; Kohler, M.; Weinhardt, C.
2013. Proceedings of the 3rd International Conference on Cloud and Green Computing, CGC 2013, Karlsruhe, Germany, 30. September - 2. October 2013, 525–530, IEEE, Piscataway (NJ). doi:10.1109/CGC.2013.88
Service Innovation Analytics: Towards Assessment and Monitoring of Innovation Capabilities in Service Firms.
Kohler, M.; Feldmann, N.; Habryn, F.; Satzger, G.
2013. Proceedings of the 46th Annual Hawaii International Conference on System Sciences (HICSS), 7-10 Jan. 2013, Grand Wailea, Maui, Hawaii. Ed.: R. H. Sprague, 1347–1356, IEEE, Piscataway (NJ). doi:10.1109/HICSS.2013.477
Service Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text Mining.
Feldmann, N.; Kohler, M.; Kimbrough, S. O.; Fromm, H.
2013. Exploring Services Science : 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings. Ed.: J. F. e Cunha ..., 73–85, Springer, Heidelberg. doi:10.1007/978-3-642-36356-6_6
Assessing service innovation capabilities - an empirically grounded approach.
Stryja, C.; Kohler, M.; Fromm, H.
2013. 6th Annual Conference of the Academy of Innovation and Entrepreneurship (AIE 2013) : Innovation and Entrepreneurship for Inclusive and Sustainable Development, Oxford, United Kingdom, 29-30 August 2013, Conference Proceedings
Service Productivity - Measuring and Improving the Value created through Services.
Janeschek, S.; Kohler, M.; Rößner, A.; Hottum, P.
2013. 2013 Frontiers in Service Conference July 4 - 7, 2013 Taipei, Taiwan, Conference Proceedings
Performance Management for Open Innovation in Services - Development of a Framework.
Kohler, M.
2013. 11th International Open and User Innovation Workshop : July 15-17, 2013, Brighton, UK
Presentations
Service Productivity : Measuring and Improving the Value created through Services.
Janeschek, S.; Kohler, M.; Rößner, A.; Hottum, P.
2013. 22nd Annual Frontiers in Service Conference, Taipei, Taiwan, 4th July 2013
2012
Conference Papers
Open Innovation in Service Firms : An Exploratory Study on Implementation and Potentials for Development.
Kohler, M.; Neus, A.; Fromm, H.
2012. Proceedings of the 5th Annual Conference of the Academy of Innovation and Entrepreneurship, AIE 2012, Macau, China, 8th - 10th June 2012
Steigerung der Dienstleistungsproduktivität durch Service Management: Optimaler Einsatz der Ressourcen und Auswirkungen auf die Dienstleistungsarbeit.
Rößner, A.; Kramer, J.; Hottum, P.; Kohler, M.
2012. Proceedings of the 3rd Rostock Conference on Service Research 13.-14.9.2012, Rostock. Hrsg.: Faculty of Economic and Social Sciences, University of Rostock
2010
Presentations
Service Innovation Labs : Capturing the Power of Experimentation.
Schulteß, P.; Neus, A.; Kohler, M.; Wilckens, M.
2010. 19th Annual Frontiers in Service Conference, Karlstad, Sweden, 10th - 13th June 2010