Kieninger

Dr. Axel Kieninger

Activities

Axel Kieninger was a research associate with the Digital Service Innovation research group from 2009 to 2014. In November 2015 he successfully defended his PhD thesis.

Research Interests

  • Service Level Engineering (SLE)
  • Business-Driven IT Management (BDIM)
  • IT Service Management (ITSM)
  • IT Outsourcing (ITO)
  • Service Science Management and Engineering (SSME)

Projects

  • Service Level Engineering (Partner: IBM)
  • Evaluation von Institutionalisierungsoptionen im »Innovationsfeld Dienstleistungen«
    (Projektpartner: Fraunhofer IAO, ISS Hamburg

Curriculum Vitae

  Since Jan. 2015
Landesbank Baden-Württemberg (LBBW), IT Provider and Production Management, Service Manager (Senior Professional)

Jan. 2009 -
Sept. 2014


Member of the research group Service Innovation and Management


May 2008 -
Oct. 2008

Diploma thesis on the topic "Representation of Service Level Objects in IT Service Processes" at the Universität Karlsruhe (TH) in cooperation with the Research Centre for Information Technology (FZI) Karlsruhe


Oct. 2002 -
Oct. 2008

Studies of Information Engineering and Management at the Universität Karlsruhe (TH) with the main subjects "Corporate Finance, Corporate Investment and Financial Accounting", "Business Processes and Organization", "Infrastructures" and "Information Services within Networks"

Selected Internships



Sept. 2007 -
Nov. 2007

Daimler Chrysler Northeast Asia Ltd., IT Management,
Beijing, China


Oct. 2006 -
Dec. 2006

KPMG Deutsche Treuhand Gesellschaft, Advisory, Information Risk Management, Stuttgart, Deutschland

Workshop Organisation

  • Co-Chair of the workshop 'IT-enabled services for e-mobility 2013' in the context of the 43rd annual meeting of the Gesellschaft für Informatik (GI e.V.)
  • Co-Chair of the workshop 'Service Level Management 2010' in the context of the 40th annual meeting of the Gesellschaft für Informatik (GI e.V.)

Publications


2017
Journal Articles
Retained Organizations in IT Outsourcing: Linking Organization Design to Outsourcing Management Problems.
Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H.
2017. Business & information systems engineering, 59 (2), 111–124. doi:10.1007/s12599-016-0449-x
2015
Book Chapters
Service Research.
Cardoso, J.; Schmitz, B.; Kieninger, A.
2015. Fundamentals of Service Systems. Ed.: J. Cardoso, 325–357, Springer, Cham. doi:10.1007/978-3-319-23195-2_10
Conference Papers
A Capability Framework for IT Service Integration and Management in Multi-Sourcing.
Goldberg, M.; Satzger, G.; Kieninger, A.
2015. 23rd European Conference on Information Systems (ECIS), Münster, Germany, 26-29 May 2015, 1–16, AIS Electronic Library
Towards a Framework of Influence Factors for Value Co-creation in Service Systems.
Hottum, P.; Kieninger, A.; Brinkhoff, P.
2015. Exploring Services Science : 6th International Conference on Exploring Services Science, IESS, Porto, Portugal, February 4 - 6, 2015. Ed.: H. Nóvoa, 1–11, Springer, Berlin. doi:10.1007/978-3-319-14980-6_1
2014
Conference Papers
Towards the Consideration of Performance Risks for the Design of Service Offers.
Schmitz, B.; Kieninger, A.; Satzger, G.; Fromm, H.
2014. Exploring Services Science - 5th International Conference (IESS’14), Geneva, Schweiz, February 5-7, 2014. Ed.: M. Snene, 108–123, Springer, Berlin. doi:10.1007/978-3-319-04810-9_9
Transition and Delivery Challenges of Retained Organizations in IT Outsourcing.
Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H.
2014. Exploring Services Science - 5th International Conference (IESS’14), Geneva, Schweiz, February 5-7, 2014. Ed.: M. Snene, 56–71, Springer, Berlin. doi:10.1007/978-3-319-04810-9_5
Organizational Models for the Multi-sourcing Service Integration and Management Function.
Goldberg, M.; Kieninger, A.; Fromm, H.
2014. IEEE 16th Conference on Business Informatics (CBI’14), Geneva, Schweiz, July 14-17, 2014, 101–107, IEEE, Piscataway (NJ). doi:10.1109/CBI.2014.43
2013
Conference Papers
Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers.
Kieninger, A.; Straeten, D.; Kimbrough, S.; Schmitz, B.; Satzger, G.
2013. Proceedings of the 11th International Conference on Wirtschaftsinformatik (WI2013), Volume 2, Leipzig, Germany, 27th February - 1st March 2013. Ed.: R. Alt, 1015–1029, Universität Leipzig, Leipzig
Simulation-based Quantification of Business Impacts Caused by Service Incidents.
Kieninger, A.; Berghoff, F.; Fromm, H.; Satzger, G.
2013. Exploring Services Science : 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings. Ed.: J. F. e Cunha ..., 170–185, Springer, Heidelberg. doi:10.1007/978-3-642-36356-6_13
Challenges of Retained Organizations in IT Outsourcing - An Explorative Study.
Goldberg, M.; Kieninger, A.; Fromm, H.
2013. 22nd Annual Frontiers in Service Conference, Taipeh, Taiwan, July 4-7 2013
Incorporating Business Impact into Service Offers - A Procedure to Select Cost-Optimal Service Contracts.
Kieninger, A.; Schmitz, B.; Straeten, D.; Satzger, G.
2013. 18th Americas Conference on Information Systems, AMCIS 2012, Seattle, Washington, USA, 9 - 12 August 2012. Ed.: Association for Information Systems, Curran, Red Hook (NY)
2012
Journal Articles
Business Cost Budgets - A Methodology to Incorporate Business Impact into Service Level Agreements.
Kieninger, A.; Satzger, G.; Straeten, D.; Schmitz, B.; Balthadzhiev, D.
2012. International journal of service science, management, engineering, and technology, 3 (3), 49–64. doi:10.4018/jssmet.2012070104
2011
Conference Papers
Service Level Engineering - Towards the quantification of services’ value and impact on business.
Kieninger, A.; Saleh, S.
2011. 20th Annual Frontiers in Service Conference, June 30 - July 3, 2011, Columbus/Ohio, USA
Towards Service Level Engineering for IT Services - Defining IT Services from a Line of Business Perspective.
Kieninger, A.; Balthadzhiev, D.; Schmitz, B.; Satzger, G.
2011. Proceedings of the 2011 Annual SRII Global Conference (SRII 2011), San Jose/California, USA, March 29 2011 - April 2 2011, 759–766, IEEE, Piscataway (NJ). doi:10.1109/SRII.2011.83
The Economics of Service Level Engineering.
Kieninger, A.; Westernhagen, J.; Satzger, G.
2011. 44th Hawaii International Conference on System Sciences : (HICSS) ; 4 - 7 Jan. 2011, Koloa, Kauai, Hawaii. Ed.: Ralph H. Sprague, 1–10, IEEE, Piscataway (NJ). doi:10.1109/HICSS.2011.407
Risk-Reward Sharing in IT Service Contracts - A Service System View.
Satzger, G.; Kieninger, A.
2011. 44th Hawaii International Conference on System Sciences : (HICSS) ; 4 - 7 Jan. 2011, Koloa, Kauai, Hawaii, IEEE, Piscataway (NJ). doi:10.1109/HICSS.2011.365
2010
Books
Auf dem Weg zu einer Service Science - Perspektiven, Forschungsthemen und Handlungsempfehlungen aus der Sicht einer interdisziplinären Arbeitsgruppe. Empfehlungen an die Taskforce Dienstleistungen im Rahmen der Forschungsunion Wirtschaft - Wissenschaft.
Ganz, W.; Beck, R.; Benkenstein, M.; Bichler, M.; Bienzeisler, B.; Böhmann, T.; Dunkel, W.; Fähnrich, K.-P.; Gemünden, H. G.; Gouthier, M.; Gudergan, G.; Kieninger, A.; Kölling, M.; Krcmar, H.; Kremer, A.; Möslein, K.; Schultz, C.; Stauss, B.; Stich, V.; Weinhardt, C.
2010. Fraunhofer IAO, Stuttgart
Conference Papers
Service Level Management - Challenges and their Relevance from the Customers’ Point of View.
Unterharnscheidt, P.; Kieninger, A.
2010. Proceedings of the 16th Americas Conference on Information Systems (AMCIS 2010), Lima, Peru, August 12-15, 2010, 540/1–8, AIS Electronic Library
2009
Conference Papers
Meta-Services ? Towards Symmetric Service-Oriented Business Ecosystems.
Schmidt, R.; Kieninger, A.; Fischer, R.; Zirpins, C.
2009. Proceedings of the 2nd International Workshop on Enabling Service Business Ecosystems (ESBE’09), co-located with the Mediterranean Conference on Information Systems (MCIS 2009), Athens, Greece, September 27, 2009 Hrsg.: D’Andrea, Vincenzo; Gangadharan, G.R.; Iannella, Renato; Weiss, Michael, CEUR, Athen
Service Science : Das unbekannte Wesen.
Satzger, G.; Ganz, W.; Kieninger, A.
2009. Arbeits- und Dienstleistungsforschung als Innovationstreiber : Bilanzen, Herausforderungen, Zukünfte, Fachtagung, 22. Mai 2009. Hrsg.: D. Spath, 126–130, Fraunhofer Verlag, Stuttgart
DYNSEA - a dynamic Service-Oriented Enterprise Architecture based on S-D-Logic.
Schmidt, R.; Kieninger, A.
2009. EDOCW 2009 - 13th Enterprise Distributed Object Computing Conference Workshops, 1-4 Sept. 2009, Auckland, New Zealand, 290–296, IEEE, Piscataway (NJ)
Co-Creation of Value in IT Service Processes using Semantic MediaWiki.
Schmidt, R.; Dengler, F.; Kieninger, A.
2009. In conjunction with BPM 2009 - The Second Workshop on Business Process Management and Social Software, 7 September 2009, Ulm, Germany
Meta-Services - Towards Symmetric Service-Oriented Business Ecosystems.
Schmidt, R.; Kieninger, A.; Fischer, R.; Zirpins, C.
2009. Proceedings of the 2nd International Workshop on Enabling Service Business Ecosystems (ESBE’09), September 27, 2009, Athens, Greece. Ed.: V. D’Andrea, CEUR-WS, Aachen

Supervised Theses

  • Risk-Oriented Definition of Service Offers
    [Master thesis]
    Status: finished
  • Quantifying the Impact of Service Incidents on the Customer Business
    [Diploma thesis]
    Status: finished
  • Service Level Engineering - Towards the Determination of Service Incident Patterns
    in cooperation with: IBM
    [Master thesis]
    Status: finished
  • Approaches and barriers for the quantification of operational risks resulting from the application of services
    in cooperation with: DETECON
    [Master thesis]
    Status: finished
  • Geschäftsprozessrelevante IT-Dienstleistungen
    in cooperation with: Stadt Karlsruhe
    [Master thesis]
    Status: finished
  • Ein Mechanism Design Ansatz zur Approximation der allokationseffizienten Dienstleistungsqualität
    [Bachelorarbeit]
    Status: finished
  • The Economics of Service Level Engineering
    in cooperation with: IBM
    [Diploma thesis]
    Status: finished
  • Service Level Management - Herausforderungen und ihre Relevanz aus der Sicht des Kunden
    in cooperation with: IBM
    [Diploma thesis]
    Status: finished
  • Challenges of Retained Organisations in IT Outsourcing
    An Explorative Study
    in cooperation with: IBM
    [Diploma thesis]
    Status: finished