Dr. Marius Goldberg


Research Interests

  • IT Service Management (ITSM)
  • Cloud Computing, IT Outsourcing, Multi-Provider Outsourcing
  • Retained Organizations, Service Innovation
  • Service Organization Design

Curriculum Vitae

Marius Goldberg is an IT Management Consultant with IBM Global Technology Services and a researcher with the Digital Service Innovation Group. He focuses on the design of service organizations.

Marius Goldberg graduated in Information Engineering and Management at the KIT and at the Carlos III de Madrid. During his studies he gained project experience in diverse organizations, like Engange AG, Inno Scandinavia AB und IBM (Global Business Services, Frankfurt). He wrote his Diploma thesis on a topic related to challenges and solution statements on the design of retained organizations in IT outsourcing.

Since 2011, Marius Goldberg is working with IBM (Global Technology Services / ITS, Ehningen). Since then, he has managed strategy and organization consulting engagements for major international clients. Since 2012, Marius Goldberg is a researcher at the Karlsruhe Service Research Institute (KSRI).


PhD Theses
Service integration and management in multi-sourcing: capabilities for dealing interdependent IT services. PhD dissertation.
Goldberg, M.
2018. Universität Karlsruhe, Karlsruhe
Journal Articles
Retained Organizations in IT Outsourcing: Linking Organization Design to Outsourcing Management Problems.
Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H.
2017. Business & information systems engineering, 59 (2), 111–124. doi:10.1007/s12599-016-0449-x
Conference Papers
Retained Organizations in IT Outsourcing: Adapting IT Service Management for Successful Multi-sourcing Service Integration.
Goldberg, M.; Satzger, G.; Fromm, H.
2016. Proceedings of the 24th European Conference of Information Systems, ECIS 2016, June 12-15, 2016, Istanbul, Turkey
Towards multi-sourcing maturity : A service integration capability model.
Goldberg, M.; Satzger, G.
2016. ICIS 2016 : Proceedings of the 2016 International Conference on Information Systems, Dublin, Ireland, 11-14 December 2016, Association for Information Systems, Dublin
Adapting it service management for successful multi-sourcing service integration.
Goldberg, M.; Satzger, G.; Fromm, H.
2016. 24th European Conference on Information Systems, ECIS 2016; Bogazici UniversityIstanbul; Turkey; 12 June 2016 through 15 June 2016., Association for Information Systems, Atlanta (GA)
Conference Papers
A Capability Framework for IT Service Integration and Management in Multi-Sourcing.
Goldberg, M.; Satzger, G.; Kieninger, A.
2015. 23rd European Conference on Information Systems (ECIS), Münster, Germany, 26-29 May 2015, 1–16, AIS Electronic Library
Designing Organizational Models for Service Integration in a Multi-sourcing Context.
Goldberg, M.; Satzger, G.
2015. Twenty-first Americas Conference on Information Systems (AMCIS) Puerto Rico, August 13-15, 2015
Conference Papers
Transition and Delivery Challenges of Retained Organizations in IT Outsourcing.
Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H.
2014. Exploring Services Science - 5th International Conference (IESS’14), Geneva, Schweiz, February 5-7, 2014. Ed.: M. Snene, 56–71, Springer, Berlin. doi:10.1007/978-3-319-04810-9_5
Organizational Models for the Multi-sourcing Service Integration and Management Function.
Goldberg, M.; Kieninger, A.; Fromm, H.
2014. IEEE 16th Conference on Business Informatics (CBI’14), Geneva, Schweiz, July 14-17, 2014, 101–107, IEEE, Piscataway (NJ). doi:10.1109/CBI.2014.43
Conference Papers
Challenges of Retained Organizations in IT Outsourcing - An Explorative Study.
Goldberg, M.; Kieninger, A.; Fromm, H.
2013. 22nd Annual Frontiers in Service Conference, Taipeh, Taiwan, July 4-7 2013