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Hottum

Dipl.-Inform.Wirt. Peter Hottum

General Manager
Office Hours: by appointment
Room: 4C-20
Phone: +49 721 608-45777
peter hottumWgj0∂kit edu

Kaiserstr. 89

Building 05.20
D-76133 Karlsruhe



Activities

Current research topics:

Research Interests

  • Service Analytics and Data Mining
  • Service Systems and Value Co-Creation
  • Customer Contribution Management (CCM)
  • Customer Involvement and Service Quality
  • Service Science, Management and Engineering (SSME)

Teaching

  • Service Innovation in Practice (practical seminar)
  • Service Science Management and Engineering (seminar)
  • Service Innovation (lecture and exercise)

Projects

  • DELFIN - Services for Electric Mobility
  • SiNLAB - Service Innovation Lab
  • INSPIRE - Improving Service Productivity in Healthcare
  • ServUp - Dynamic lifecycle oriented productivity management for Services
  • ServIN - Service Innovation and Methods
  • SerProM - Service Procurement

Curriculum Vitae

Peter graduated in Information Engineering and Management at the Universität Karlsruhe (TH). During his studies he gained project experience in service and industrial companies, like IBM (Global Business Services, Munich), SAP (Inspire/Research, Walldorf), Daimler (Truck Group Europe, Woerth) and Siemens (Power Transmission and Distribution, Shanghai). He wrote his Diploma thesis on a topic related to challenges and solution statements on procurement of knowledge-intensive services.

In July 2009, Peter joined the Karlsruhe Service Research Institute as a member of the Digital Service Innovation research group. From March to June 2012, he worked with Professor Stephen Kwan as a visiting scholar at San José State University (USA). Since November 2015 he is the General Manager of the Karlsruhe Service Research Institute.

Based on his interdisciplinary research in the domain of Service Science Peter has authored articles in various disciplines of Business Research (such as Service Management, Information Systems and Operations Research). Those articles have been published in renowned journals (e.g., zfbf (in German), Service Science and Service Industries Journal) and at conferences (e.g., International Conference on Exploring Service ScienceHawaii International Conference on System Sciences and International Conference on Operations Research).

Awards

  • Research Travel Scholarship of the Karlsruhe House of Young Scientists 2012
  • Award of the Department of Economics and Management for the exercise on Service Innovation 2010

Academic and Scientific Activities

  • Co-Chair of the workshop 'IT-enabled services for e-mobility 2013' in the context of the 43rd annual meeting of the Gesellschaft für Informatik (GI e.V.)
  • Chair of the session 'Service Analytics and Optimization' at the International Conference on Operations Research 2014
  • Session chair at the 6th International Conference on Exploring Service Science 2015
  • Member of the workshop committee of the 1st Karlsruhe Service Summit Research Workshop 2015
  • Session chair at the 24th Annual Frontiers in Service Conference 2015
  • Member of the workshop committee of the 2nd KSS Research Workshop 2016
  • Local Arrangements Chair of the 12th International Conference on Design Science Research in Information Systems and Technology 2017

Publications

Due to the interdisciplinary activities of KSRI researchers publication lists also contain publications that have not explicitly been developed in the course of their activities at KSRI.

2017
Conference Proceedings Articles
Towards Designing an Assistant for Semi-Automatic EMS Dispatching.
Reuter-Oppermann, M.; Morana, S.; Hottum, P.
2017. Proceedings of the 50th Hawaii International Conference on System Sciences (HICSS), Waikoloa, HI, USA, January 4-7, 2017, 3556-3565, University of Hawai'i at Manoa, Honolulu (HI)
Presentations
Mathematische Verfahren zur Unterstützung der Rettungsdienstplanung.
Reuter-Oppermann, M.; Hottum, P.
2017. Zi Konferenz Versorgungsforschung „Health Services Research Conference“, Berlin, 13. - 14. September 2017
2016
Conference Proceedings Articles
Towards a Customer-Oriented Queuing in Service Incident Management.
Hottum, P.; Reuter-Oppermann, M.
2016. Operations Research Proceedings 2014 - Selected Papers of the Annual International Conference of the German Operations Research Society (OR), Aachen, Germany, September 2-5, 2014. Ed.: M. Lübbecke, 233–239, Springer International Publishing, Cham. doi:10.1007/978-3-319-28697-6_33
Service science textbooks: Opportunities of an interdisciplinary approach.
Kunze von Bischhoffshausen, J.; Hottum, P.; Schüritz, R.
2016. Exploring Services Science, 7th International Conference IESS 2016, Bucharest, RO, May 25-27, 2016. Ed.: T. Borangiu, 742-749, Springer, Berlin. doi:10.1007/978-3-319-32689-4_57
Presentations
Design Science Research in Service Science: Towards a Theory-Grounded Design of Digital Service Systems.
Morana, S.; Hottum, P.; Maedche, A.
2016. Service Science: Perspectives from the Next Generation of Service Scholars, Pre-ECIS Workshop, Istanbul, Turkey, June 12th, 2016
2015
Book Chapters
Dienstleistungen für Elektromobilität : Netzwerke und Allianzen.
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität : Ergebnisse einer Expertenstudie. Hrsg.: S. Lamberth-Cocca, 47-61, Fraunhofer Verlag, Stuttgart
Produktivität und Kundeneinbindung: Analyse der Auswirkungen des Kundenbeitrags für die Dienstleistungsentwicklung.
Kohler, M.; Hottum, P.; Fromm, H.; Satzger, G.
2015. Phasenübergreifendes Service Life Cycle Management zur Steigerung der Dienstleistungsproduktivität. Messung, Bewertung und Steigerung - konzeptionelle und praxisbezogene Ansätze. Hrsg.: W. Ganz, 66-90, Fraunhofer, Stuttgart
Service Co-creation.
Kunze von Bischhoffshausen, J.; Hottum, P.; Straub, T.
2015. Fundamentals of Service Systems. Ed.: J. Cardoso, 261-296, Springer, Berlin
Netzwerke und Allianzen.
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität - Ergebnisse einer Expertenstudie, 47-60, Fraunhofer Verlag, Stuttgart
Journal Articles
Management der Interaktionsqualität in industriellen Dienstleistungsnetzwerken : Ein Service-Analytics-Ansatz für die Störungsbearbeitung.
Satzger, G.; Hottum, P.
2015. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, (69/15), 150-173
Conference Proceedings Articles
Entwicklung eines Frameworks zur Beschreibung von Geschäftsmodellen für Elektromobilitätsdienstleistungen.
Stryja, C.; Schüritz, R.; Kühl, N.; Hottum, P.; Satzger, G.
2015. Energiesysteme im Wandel: Evolution oder Revolution? 9. Internationale Energiewirtschaftstagung, IEWT, Wien, Österreich, 11 - 13. Februar 2015, 1-17
Towards a Framework of Influence Factors for Value Co-creation in Service Systems.
Hottum, P.; Kieninger, A.; Brinkhoff, P.
2015. Exploring Services Science : 6th International Conference on Exploring Services Science, IESS, Porto, Portugal, February 4 - 6, 2015. Ed.: H. Nóvoa, 1-11, Springer, Berlin. doi:10.1007/978-3-319-14980-6_1
Towards an IT-Based Coordination Platform for the German Emergency Medical Service System.
Reuter-Oppermann, M.; Kunze von Bischhoffshausen, J.; Hottum, P.
2015. Exploring Services Science : 6th International Conference on Exploring Services Science, IESS, Porto, Portugal, February 4 - 6, 2015. Ed.: H. Nóvoa, 253-263, Springer, Berlin. doi:10.1007/978-3-319-14980-6_20
Presentations
Business Models for Electric Mobility Services : Development of a user focused framework.
Schüritz, R.; Kühl, N.; Stryja, C.; Hottum, P.; Satzger, G.
2015. 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9th - 12th July 2015
Operationalizing Value Co-Creation : An Analytics Approach to Measuring Customer Contribution in Service Incident Management.
Hottum, P.; Satzger, G.; Hackober, C.; Schäfer, B.
2015. 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9th - 12th July 2015
Measuring Integration Service Quality Gap in a Service System Network.
Kwan, S. K.; Hottum, P.
2015. 24th Annual Frontiers in Service Conference, San José, CA, USA, July 9-12, 2015
2014
Journal Articles
Maintaining Consistent Customer Experience in Service System Networks.
Kwan, S. K.; Hottum, P.
2014. Service Science, 6 (2), 136-147. doi:10.1287/serv.2014.0069
Conference Proceedings Articles
Service networks in the area of E-mobility.
Stryja, C.; Hottum, P.; Fromm, H.
2014. Advances in The Human Side of Service Engineering - 5th International Conference on Applied Human Factors and Ergonomics (AHFE'14), Krakow, Poland, July 19-23, 2014. Ed.: L. Freund, 186-198, AHFE, Louisville (KY)
The Integration Quality Gap in Service System Networks.
Kwan, S.; Hottum, P.
2014. INFORMS Annual Meeting, San Francisco, California/USA, November 9-12, 2014
Reports
Ideas on Customer-oriented Queuing in Service Incident Management.
Hottum, P.; Reuter, M.
2014. KIT, Karlsruhe
Presentations
Towards a Customer-oriented Queuing in Service Incident Management.
Hottum, P.; Reuter-Oppermann, M.
2014. International Conference of the German Operations Research Society (OR), Aachen, Germany, September 2-5, 2014
2013
Journal Articles
The Dynamics of Service Productivity and Value Creation: A Service Life Cycle Perspective.
Janeschek, S.; Hottum, P.; Kicherer, F.; Bienzeisler, B.
2013. The Service Industries Journal : Special Issue: Productivity of Services NextGen - Beyond Output/Input, 33 (3-4), 366-377. doi:10.1080/02642069.2013.747518
Customer Integration in Service Innovation: An Exploratory Study.
Straub, T.; Kohler, M.; Hottum, P.; Arrass, V.; Welter, D.
2013. Journal of technology management & innovation, 8 (3), 25-33. doi:10.4067/S0718-27242013000400003
Conference Proceedings Articles
Increase Accuracy of Service Costing using Customer Involvement : An Application Scenario based on Service System Analytics.
Seiringer, W.; Hottum, P.; Cardoso, J.
2013. SIG SVC 2013 Workshop, Delivering and Managing Services in "Systems of Service Systems", Milano, Italy, 15th December 2013
Maintaining Consistent Customer Experience in Service System Networks.
Kwan, S. K.; Hottum, P.
2013. Proceedings of the 2013 Naples Forum on Service, Napoli, Italy, 18-21 June 2013
Service Productivity - Measuring and Improving the Value created through Services.
Janeschek, S.; Kohler, M.; Rößner, A.; Hottum, P.
2013. 2013 Frontiers in Service Conference July 4 - 7, 2013 Taipei, Taiwan, Conference Proceedings
Presentations
Service Productivity : Measuring and Improving the Value created through Services.
Janeschek, S.; Kohler, M.; Rößner, A.; Hottum, P.
2013. 22nd Annual Frontiers in Service Conference, Taipei, Taiwan, 4th July 2013
2012
Book Chapters
Innovation Patterns and Barriers.
Hottum, P.; Lorenz, R.; Neus, A.; Schultz, C.
2012. Methods in Service Innovation: Current Trends and Future Perspectives. Ed.: W. Ganz, 13-26, Fraunhofer Verlag, Stuttgart
Conference Proceedings Articles
Moving from B2X to B2X2Y value propositions in service system networks.
Kwan, S. K.; Hottum, P.; Kieliszewski, C. A.
2012. 1st International Conference on Human Side of Service Engineering (HSSE 2012), San Franciso, USA, July 20 - July 25, 2012
Productivity Measurement in Complex Service Systems - A White Paper on (lm-)Possibilities.
Fromm, H.; Hottum, P.
2012. The Future of Services in a Connected World. Fifth annual EurOMA Service Operations Management Forum, 19.-20. September 2012, Cambridge, UK
Barriers to Service Innovation - Perspectives from Research and Practice.
Lorenz, R.; Burger, T.; Hottum, P.
2012. 2012 IEEE International Conference on Management of Innovation and Technology (ICMIT), 11.-13.6.2012, Sanur, Bali, 710 - 717, IEEE, Piscataway (NJ). doi:10.1109/ICMIT.2012.6225894
Steigerung der Dienstleistungsproduktivität durch Service Management: Optimaler Einsatz der Ressourcen und Auswirkungen auf die Dienstleistungsarbeit.
Rößner, A.; Kramer, J.; Hottum, P.; Kohler, M.
2012. Proceedings of the 3rd Rostock Conference on Service Research 13.-14.9.2012, Rostock. Hrsg.: Faculty of Economic and Social Sciences, University of Rostock
Presentations
Productivity Measurement in Complex Service Systems : A White Paper on (Im-)Possibilities.
Fromm, H.; Hottum, P.
2012. The Future of Services in a Connected World : 5th International EurOMA Service Operations Management Forum (SOMF), Cambridge, UK, 19th - 20th September 2012
2011
Conference Proceedings Articles
Service productivity in the context of the service life cycle.
Kicherer, F.; Hottum, P.; Janeschek, S.; Bienzeisler, B.
2011. Productivity of Services NextGen - Beyond Output / Input. RESER 2011. Programme and Abstracts : September 8th-9th 2011, Hamburg, Germany. Ed.: Walter Ganz, Fraunhofer Verlag, Stuttgart
Capturing and measuring quality and productivity in healthcare service systems.
Hottum, P.; Schaff, M.; Müller-Gorchs, M.; Howahl, F.; Görlitz, R.
2011. Productivity of services NextGen: beyond output/input. Conference proceedings RESER 2011, Hamburg, Germany, September 8-9, 2011. Ed.: W. Ganz, 1 CD-Rom, Fraunhofer-Verl., Stuttgart
Presentations
Fundamentals of a productivity model for service systems.
Howahl, F.; Hottum, P.; Fromm, H.; Satzger, G.
2011. Understanding Complex Service Systems through Different Lenses: Academic Conference, 22-23 September 2011, Cambridge, UK
Towards a Productivity-Oriented Model of Service Systems.
Hottum, P.; Howahl, F.
2011. 20th Annual Frontiers in Service Conference, Columbus/Ohio, USA, 30th June - 3rd July 2011
2010
Presentations
Service Innovation in theory versus practice : Are current normative process models helpful or harmful?.
Neus, A.; Schulteß, P.
2010. 19th Annual Frontiers in Service Conference, Karlstad, Sweden, 10th - 13th June 2010
Service Innovation Labs : Capturing the Power of Experimentation.
Schulteß, P.; Neus, A.; Kohler, M.; Wilckens, M.
2010. 19th Annual Frontiers in Service Conference, Karlstad, Sweden, 10th - 13th June 2010
2009
Conference Proceedings Articles
Managing Service Innovation: Empirical Evidence from Practitioners on Use and Utility of Structured Methods and Tools.
Wegener, S.; Neus, A.; Schulteß, P.
2009. 2009 RESER Conference papers. Budapest, Hungary, 24-25 September, 14 S., RESER.net
Reports
Knowledge Intensive Services Procurement Strategy.
Satzger, G.; Schulteß, P.; Neus, A.
2009. Karlsruhe