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Satzger

Prof. Dr. Gerhard Satzger

Group: Digital Service Innovation
Office Hours: Nach Vereinbarung
Room: 4C-05
Phone: +49 721 608-48763
Fax: +49 721 608-45655
gerhard satzgerFvy6∂kit edu

Kaiserstr. 89
Gebäude 5.20, 4. OG
D-76133 Karlsruhe


Activities

 

Prof. Dr. Gerhard Satzger is Director at KSRI and is leading the research group "Digital Service Innovation".  His career does reflect essential objectives of the KSRI: interdisciplinarity and the interlock between academia and industry:  Dr. Satzger has managed to switch between both worlds throughout his career.  In addition to his academic qualifications and experience, he can draw upon a long standing record in national and international leadership positions in the IT industry.

His research focuses on the development and management of IT-based and IT-supported services, in particular on innovation via individualized design of services for customers and corresponding business models.

  • Service Innovation
  • Service Transformation
  • Service Analytics

Curriculum Vitae

Dr. Satzger has obtained a diploma in Business Engineering from the University of Karlsruhe and an MBA from Oregon State University/USA. In 1993, he completed a Ph.D. program at the University of Giessen, before he earned his “Habilitation” from the University of Augsburg based on his work on „Capital Intensive Services in Global Markets“.

In 1989, Dr. Satzger joined IBM and initially held several consulting and financial management positions. Later, he spent time as assistant professor at the University of Augsburg before returning to IBM Germany as head of controlling in 1998. From 2001 to 2002 he ran the central planning group for IBM Europe/Middle East/Africa, based in Paris. From 2003 onwards, he was CFO of Global Technology Services in Germany - IBM's business unit that includes the IT outsourcing business as well as technical infrastructure projects. In 2008, Dr. Satzger co-founded the Karlsruhe Service Research Institute, a joint institution of IBM and the University of Karlsruhe, and led its research group “Digital Service Innovation”. Between 2011 and 2014, Dr. Satzger lead a research-prone unit of IBM in Europe (IBM Business Performance Services) and managed global projects targeting enterprise transformation via the application of data-driven decisions (“Big Data”, “Business Analytics”).  Effective August 2014, Dr. Satzger returned to KIT and is leading KSRI as one of its directors.

Although spending just a few years exclusively in academia, Dr. Satzger has authored more than 50 articles in finance and services, many published in renowned journals (e.g., Business and Systems Engineering, ZfB, ZfbF, International Journal of Cooperative Information Systems, e‑Service Journal, IJSSMET) and conferences (e.g., ICSOC, HICCS, ECIS, IEEE CBI).

Dr. Satzger has received a variety of awards throughout his career, e.g. fellowship in the German National Academic Foundation, personal research grants from the State of Bavaria and Datev, nomination for IBM’s Golden Circle, the IBM Faculty Award and several recognitions of KIT for teaching quality. He serves on various boards and committees, e.g. the workgroup “Growth and International Management” of the Schmalenbach-Gesellschaft or the German Association of Law and Informatics (DGRI).

Publications

Due to the interdisciplinary activities of KSRI researchers publication lists also contain publications that have not explicitly been developed in the course of their activities at KSRI.

2018
Journal Articles
Try Before You Buy : How to Design Information Systems to Enhance Consumer Willingness to Test Sustainable Innovations.
Stryja, C.; Satzger, G.
2018. Journal of technology management & innovation, 13 (1), 19-26
Conference Proceedings Articles
System-Oriented Service Delivery: The Application of Service System Engineering to Service Delivery.
Wolff, C.; Kühl, N.; Satzger, G.
2018. Proceedings of the 26th European Conference on Information Systems (ECIS), Portsmouth, UK, June 23-28, 2018
Towards Service-oriented Cognitive Analytics for Smart Service Systems.
Hirt, R.; Kühl, N.; Schmitz, B.; Satzger, G.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018
2017
Journal Articles
Künstliche Intelligenz : Löst Watson den Controller ab?.
Satzger, G.; Enders, T.; Reimer, N.
2017. Controlling, (29), 24-30. doi:10.15358/0935-0381-2017-K
Smart Services.
Genennig, S.; Hunke, F.; Jonas, J.; Möslein, K.; Oks, S.; Satzger, G.; Schüritz, R.; Schymanietz, M.; Seebacher, S.
2017. Open Service Lab Notes, (3)
Retained Organizations in IT Outsourcing: Linking Organization Design to Outsourcing Management Problems.
Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H.
2017. Business & information systems engineering, 59 (2), 111-124. doi:10.1007/s12599-016-0449-x
Conference Proceedings Articles
Datatization as the Next Frontier of Servitization : Understanding the Challenges for Transforming Organizations.
Schüritz, R.; Seebacher, S.; Satzger, G.; Schwarz, L.
2017. 38th International Conference on Information Systems, Seoul, South Korea, 10th - 13th December 2017
A Decision Support System Design to Overcome Resistance towards Sustainable Innovations.
Stryja, C.; Satzger, G.; Dorner, V.
2017. Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, 5th - 10th June 2017, 2885-2895, AIS Electronic Library (AISeL)
An End-to-End Process Model for Supervised Machine Learning Classification : From Problem to Deployment in Information Systems.
Hirt, R.; Kühl, N.; Satzger, G.
2017. Designing the Digital Transformation, DESRIST 2017 Research in Progress Proceedings of the 12th International Conference on Design Science Research in Information Systems and Technology, Karlsruhe, Germany, 30th May - 1st June 2017. Ed.: A. Mädche, 55-63, KIT, Karlsruhe
How to Cultivate Analytics Capabilities Within an Organization? Design and Types of Analytics Competency Centers.
Schüritz, R.; Brand, E.; Satzger, G.; Kunze von Bischhoffshausen, J.
2017. Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, 5th - 10th June 2017, 389-404, AIS Electronic Library (AISeL), Atlanta
More Observations, More Variables or More Quality? - Data Acquisition Strategies to Enhance Uncertainty Analytics for Industrial Service Contracting.
Schmitz, B.; Satzger, G.; Gitzel, R.
2017. 8th International Conference on Exploring Service Science, IESS 2017; Rome; Italy; 24 May 2017 through 26 May 2017. Ed. : M. Dragoicea, 159–172, Springer International Publishing, Cham. doi:10.1007/978-3-319-56925-3_13
Presentations
Data Enriched Services : Options to Apply Advanced Analytics to Infuse Value Propositions.
Schüritz, R.; Satzger, G.; Eiermann, L.
2017. 26th Annual Frontiers in Service Conference 2017, New York, USA, 22nd - 25th June 2017
How to Cultivate Analytics Capabilities within an Organization? Design Options of Shared Service Center for Analytics.
Schüritz, R.; Satzger, G.; Brand, E.
2017. 26th Annual Frontiers in Service Conference 2017, New York City, New York, USA, 22nd - 25th June 2017
2016
Conference Proceedings Articles
"Needs from Tweets" : Towards Deriving Customer Needs From Micro Blog Data.
Kühl, N.; Scheurenbrand, J.; Satzger, G.
2016. Multikonferenz Wirtschaftsinformatik (MKWI) 2016, Band III, Technische Universität Ilmenau, Deutschland, 09. - 11. März 2016. Hrsg.: V. Nissen, 1229-1232, Universitätsverlag, Ilmenau
Retained Organizations in IT Outsourcing: Adapting IT Service Management for Successful Multi-sourcing Service Integration.
Goldberg, M.; Satzger, G.; Fromm, H.
2016. Proceedings of the 24th European Conference of Information Systems, ECIS 2016, June 12-15, 2016, Istanbul, Turkey
Towards multi-sourcing maturity : A service integration capability model.
Goldberg, M.; Satzger, G.
2016. ICIS 2016 : Proceedings of the 2016 International Conference on Information Systems, Dublin, Ireland, 11-14 December 2016, Association for Information Systems, Dublin
Patterns of Data-Infused Business Model Innovation.
Schüritz, R.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 133-142, IEEE, Piscataway (NJ). doi:10.1109/CBI.2016.23
Towards Extracting Customer Needs from Incident Tickets in IT Services.
Eckstein, L.; Kuehl, N.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 200–207, IEEE, Piscataway (NJ). doi:10.1109/CBI.2016.30
Managing Uncertainty in Industrial Full Service Contracts: Digital Support for Design and Delivery.
Schmitz, B.; Duffort, F.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 123–132, IEEE, Piscataway (NJ). doi:10.1109/CBI.2016.22
Adapting it service management for successful multi-sourcing service integration.
Goldberg, M.; Satzger, G.; Fromm, H.
2016. 24th European Conference on Information Systems, ECIS 2016; Bogazici UniversityIstanbul; Turkey; 12 June 2016 through 15 June 2016., Association for Information Systems, Atlanta (GA)
Needmining: Identifying micro blog data containing customer needs.
Kuehl, N.; Scheurenbrand, J.; Satzger, G.
2016. 24th European Conference on Information Systems, ECIS 2016; Bogazici UniversityIstanbul; Turkey; 12 June 2016 through 15 June 2016, Association for Information Systems
Introduction to the service analytics minitrack (Editorial).
Fromm, H.; Satzger, G.; Setzer, T.
2016. Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS-49), Kauai, Hawaii, January 5-8, 2016. Ed.: T.X. Bui, 1556, IEEE Computer Society, Los Alamitos (CA). doi:10.1109/HICSS.2016.196
Presentations
Needmining : Analytically Identifying Customer Needs for Designing New Services.
Kühl, N.; Satzger, G.
2016. 25th Annual Frontiers in Service Conference, Bergen, Norway, 23rd - 26th June 2016
2015
Book Chapters
Produktivität und Kundeneinbindung: Analyse der Auswirkungen des Kundenbeitrags für die Dienstleistungsentwicklung.
Kohler, M.; Hottum, P.; Fromm, H.; Satzger, G.
2015. Phasenübergreifendes Service Life Cycle Management zur Steigerung der Dienstleistungsproduktivität. Messung, Bewertung und Steigerung - konzeptionelle und praxisbezogene Ansätze. Hrsg.: W. Ganz, 66-90, Fraunhofer, Stuttgart
Journal Articles
Advanced Analytics im Controlling : Potential und Anwendung für Umsatz- und Kostenprognosen.
Satzger, G.; Holtmann, C.; Peter, S.
2015. Controlling, 27 (4/5), 229-235
Management der Interaktionsqualität in industriellen Dienstleistungsnetzwerken : Ein Service-Analytics-Ansatz für die Störungsbearbeitung.
Satzger, G.; Hottum, P.
2015. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, (69/15), 150-173
Conference Proceedings Articles
A Capability Framework for IT Service Integration and Management in Multi-Sourcing.
Goldberg, M.; Satzger, G.; Kieninger, A.
2015. 23rd European Conference on Information Systems (ECIS), Münster, Germany, 26-29 May 2015, 1-16, AIS Electronic Library
Entwicklung eines Frameworks zur Beschreibung von Geschäftsmodellen für Elektromobilitätsdienstleistungen.
Stryja, C.; Schüritz, R.; Kühl, N.; Hottum, P.; Satzger, G.
2015. Energiesysteme im Wandel: Evolution oder Revolution? 9. Internationale Energiewirtschaftstagung, IEWT, Wien, Österreich, 11 - 13. Februar 2015, 1-17
An Information System for Sales Team Assignments Utilizing Predictive and Prescriptive Analytics.
Kunze von Bischhoffshausen, J.; Paatsch, M.; Reuter, M.; Satzger, G.; Fromm, H.
2015. 17th IEEE Conference on Business Informatics (CBI), 13th - 16th July, 2015, Lisbon, Portugal. Vol. 1, 68-76, IEEE, Piscataway (NJ). doi:10.1109/CBI.2015.38
Presentations
Business Models for Electric Mobility Services : Development of a user focused framework.
Schüritz, R.; Kühl, N.; Stryja, C.; Hottum, P.; Satzger, G.
2015. 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9th - 12th July 2015
Operationalizing Value Co-Creation : An Analytics Approach to Measuring Customer Contribution in Service Incident Management.
Hottum, P.; Satzger, G.; Hackober, C.; Schäfer, B.
2015. 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9th - 12th July 2015
Designing Organizational Models for Service Integration in a Multi-sourcing Context.
Goldberg, M.; Satzger, G.
2015. Twenty-first Americas Conference on Information Systems (AMCIS) Puerto Rico, August 13-15, 2015
2014
Journal Articles
Analytical support for predicting cost in complex service delivery environments.
Vogt, A.; Mattfeldt, E. R.; Satzger, G.; Lueders, L.; Piper, M.; Gehb, O.; Jones, W. L.
2014. IBM Journal of Research and Development, 58 (4), 7/1-10. doi:10.1147/JRD.2014.2327301
Conference Proceedings Articles
Towards the Consideration of Performance Risks for the Design of Service Offers.
Schmitz, B.; Kieninger, A.; Satzger, G.; Fromm, H.
2014. Exploring Services Science - 5th International Conference (IESS'14), Geneva, Schweiz, February 5-7, 2014. Ed.: M. Snene, 108-123, Springer, Berlin. doi:10.1007/978-3-319-04810-9_9
Transition and Delivery Challenges of Retained Organizations in IT Outsourcing.
Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H.
2014. Exploring Services Science - 5th International Conference (IESS'14), Geneva, Schweiz, February 5-7, 2014. Ed.: M. Snene, 56-71, Springer, Berlin. doi:10.1007/978-3-319-04810-9_5
Forecasting Service Profitability.
Blomberg, J.; Boyette, N.; Chandra, A.; Oh, S.; Zhou, R.; Strong, R.; Jones, W.; Gehb, O.; Vogt, A.; Satzger, G.
2014. IEEE International Conference on Services Computing (SCC'14), Anchorage, Alaska/USA, June 27 - July 2, 2014, 370-377, IEEE, Piscataway (NJ). doi:10.1109/SCC.2014.56
2013
Conference Proceedings Articles
Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers.
Kieninger, A.; Straeten, D.; Kimbrough, S.; Schmitz, B.; Satzger, G.
2013. Proceedings of the 11th International Conference on Wirtschaftsinformatik (WI2013), Volume 2, Leipzig, Germany, 27th February - 1st March 2013. Ed.: R. Alt, 1015-1029, Universität Leipzig, Leipzig
Service Innovation Analytics: Towards Assessment and Monitoring of Innovation Capabilities in Service Firms.
Kohler, M.; Feldmann, N.; Habryn, F.; Satzger, G.
2013. Proceedings of the 46th Annual Hawaii International Conference on System Sciences (HICSS), 7-10 Jan. 2013, Grand Wailea, Maui, Hawaii. Ed.: R. H. Sprague, 1347 - 1356, IEEE, Piscataway (NJ). doi:10.1109/HICSS.2013.477
Simulation-based Quantification of Business Impacts Caused by Service Incidents.
Kieninger, A.; Berghoff, F.; Fromm, H.; Satzger, G.
2013. Exploring Services Science : 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings. Ed.: J. F. e Cunha .., 170-185, Springer, Heidelberg. doi:10.1007/978-3-642-36356-6_13
Incorporating Business Impact into Service Offers - A Procedure to Select Cost-Optimal Service Contracts.
Kieninger, A.; Schmitz, B.; Straeten, D.; Satzger, G.
2013. 18th Americas Conference on Information Systems, AMCIS 2012, Seattle, Washington, USA, 9 - 12 August 2012. Ed.: Association for Information Systems, Curran, Red Hook (NY)
2012
Book Chapters
Service Analytics - Leveraging Data Across Enterprise Boundaries for Competitive Advantage.
Fromm, H.; Habryn, F.; Satzger, G.
2012. Globalization of Professional Services: Innovative Strategies, Successful Processes, Inspired Talent Management, and First-Hand Experiences. Ed.: U. Bäumer, 139-149, Springer, Berlin. doi:10.1007/978-3-642-29181-4_13
Monographs
Methods in Service Innovation: Current Trends and Future Perspecties.
Ganz, W.; Satzger, G.; Schultz, C.
2012. Fraunhofer Verlag, Stuttgart
Journal Articles
Business Cost Budgets - A Methodology to Incorporate Business Impact into Service Level Agreements.
Kieninger, A.; Satzger, G.; Straeten, D.; Schmitz, B.; Balthadzhiev, D.
2012. International journal of service science, management, engineering, and technology, 3 (3), 49-64. doi:10.4018/jssmet.2012070104
Dynamic and goal-based quality management for human-based electronic services.
Kern, R.; Thies, H.; Zirpins, C.; Satzger, G.
2012. International journal of cooperative information systems, 21 (1), 3-29. doi:10.1142/S0218843012400011
Conference Proceedings Articles
A Business Intelligence Approach for Assessing and Monitoring the Return on Interaction in a Customer Intimacy Context.
Habryn, F.; Kunze von Bischoffshausen, J.; Satzger, G.
2012. ECIS 2012: 20th European Conference on Information Systems, Barcelona, Spain, June 10-13, 2012
2011
Journal Articles
Service Science : Potentiale für die Weiterentwicklung der Dienstleistungsgesellschaft.
Satzger, G.; Dunkel, W.
2011. WSI-Mitteilungen, 64 (9), 470-476
Rewarding Participation in Service Value Networks - An Approach to Incentivize the Joint Provisioning of Complex E-Services.
Conte, T.; Blau, B.; Satzger, G.; van Dinther, C.; Weinhardt, C.
2011. e-Service Journal, 7 (2), 2-27
Conference Proceedings Articles
Exploring the "crowd" as enabler of better information quality.
Wichmann, P.; Borek, A.; Kern, R.; Woodall, P.; Parlikad, A. K.; Satzger, G.
2011. Proceedings of the 16th International Conference on Information Quality, ICIQ-11, Adelaide, Australia, 17th - 19th November 2011. Ed.: A. Koronios, 302-313, Curran, Red Hook (NY)
People Services: Efficient work processes leveraging the power of the crowd.
Satzger, G.; Kern, R.; Pasing, A.; Pfau, G.; Fritz, R.; Alexander S.; Roland, P.
2011. 20th Annual Frontiers in Service Conference, June 30 - July 3, 2011, Columbus/Ohio, USA
CI Analytics - Assessment and Monitoring of Customer Intimacy in a B2B Context.
Satzger, G.; Habryn, F.; Kölmel, B.; Herzig, T.
2011. 20th Annual Frontiers in Service Conference, June 30 - July 3, 2011, Columbus, Ohio
Towards Service Level Engineering for IT Services - Defining IT Services from a Line of Business Perspective.
Kieninger, A.; Balthadzhiev, D.; Schmitz, B.; Satzger, G.
2011. Proceedings of the 2011 Annual SRII Global Conference (SRII 2011), San Jose/California, USA, March 29 2011 - April 2 2011, 759 - 766, IEEE, Piscataway (NJ). doi:10.1109/SRII.2011.83
Efficient Quality Management of Human-Based Electronic Services Leveraging Group Decision Making.
Kern, R.; Thies, H.; Satzger, G.
2011. Proceedings of the 19th European Conference on Information Systems (ECIS 2011), June 9-11, 2011, Helsinki, Finland. Ed.: Virpi Kristiina Tuunainen .., 1421-1432, AIS Association for Information Systems, Atlanta
The Economics of Service Level Engineering.
Kieninger, A.; Westernhagen, J.; Satzger, G.
2011. 44th Hawaii International Conference on System Sciences : (HICSS) ; 4 - 7 Jan. 2011, Koloa, Kauai, Hawaii. Ed.: Ralph H. Sprague, 1-10, IEEE, Piscataway (NJ). doi:10.1109/HICSS.2011.407
Risk-Reward Sharing in IT Service Contracts - A Service System View.
Satzger, G.; Kieninger, A.
2011. 44th Hawaii International Conference on System Sciences : (HICSS) ; 4 - 7 Jan. 2011, Koloa, Kauai, Hawaii, IEEE, Piscataway (NJ). doi:10.1109/HICSS.2011.365
Presentations
Fundamentals of a productivity model for service systems.
Howahl, F.; Hottum, P.; Fromm, H.; Satzger, G.
2011. Understanding Complex Service Systems through Different Lenses: Academic Conference, 22-23 September 2011, Cambridge, UK
2010
Book Chapters
Principles of Collaborative Innovation : Implementation of Open and Peer-to-Peer Innovation Approaches.
Satzger, G.; Neus, A.
2010. Innovation and International Corporate Growth. Ed.: A. Gerybadze, 219-238, Springer, Heidelberg. doi:10.1007/978-3-642-10823-5_14
Conference Proceedings Articles
Service Science : der Schlüssel zur Wettbewerbsfähigkeit in der „Industriellen Revolution 2.0“?.
Satzger, G.
2010. Mit Dienstleistungen die Zukunft gestalten : Beiträge der 8. Dienstleistungstagung des BMBF. Hrsg.: I. Gatermann, 349-352, Campus, Frankfurt
Towards a Model for Measuring Customer Intimacy in B2B Services.
Habryn, F.; Blau, B. S.; Satzger, G.; Kölmel, B.
2010. Exploring Services Science - First International Conference (IESS 2010), Geneva, Switzerland, February 17-19, 2010. Revised Papers. Ed.: J.-H. Morin, 1-14, Springer, Berlin. doi:10.1007/978-3-642-14319-9_1
Validating results of human-based electronic services leveraging multiple reviewers.
Kern, R.; Bauer, C.; Thies, H.; Satzger, G.
2010. Proceedings of the 16th Americas Conference on Information Systems (AMCIS 2010), Lima, Peru, August 12-15, 2010, 525/1 - 10, AIS Electronic Library, Lima
Quality Assurance for Human-Based Electronic Services: A Decision Matrix for Choosing the Right Approach.
Kern, R.; Thies, H.; Bauer, C.; Satzger, G.
2010. Current trends in web engineering : 10th International Conference on Web Engineering, ICWE 2010 Workshops, Vienna, Austria, July 2010. Ed.: F. Daniel, 421 - 424, Springer, Berlin
Statistical Quality Control for Human-Based Electronic Services.
Kern, R.; Thies, H.; Satzger, G.
2010. Service-oriented computing : Proceedings of the 8th International Conference (ICSOC 2010) San Francisco, CA, USA, Dec. 7-10, 2010. Ed.: P. Maglio, 243 - 257, Springer, Berlin
Presentations
Efficient Quality Management for Human-Based Electronic Services.
Kern, R.; Bauer, C.; Thies, H.; Satzger, G.
2010. 19th Annual Frontiers in Service Conference, Karlstad, Sweden, 10th - 13th June 2010
2009
Conference Proceedings Articles
Service Science : Das unbekannte Wesen.
Satzger, G.; Ganz, W.; Kieninger, A.
2009. Arbeits- und Dienstleistungsforschung als Innovationstreiber : Bilanzen, Herausforderungen, Zukünfte, Fachtagung, 22. Mai 2009. Hrsg.: D. Spath, 126-130, Fraunhofer Verlag, Stuttgart
Rewarding Contribution to Service Network Formation.
Conte, T.; Blau, B.; Satzger, G.; van Dinther, C.; Weinhardt, C.
2009. Proceedings of the 1st INFORMS International Conference on Service Science (ICSS09), Hong Kong, China, 6-8 August, 2009, Paper 225/1 - 8, INFORMS, Hanover (MD)
Enabling Service Networks Through Contribution-Based Value Distribution.
Conte, T.; Blau, B.; Satzger, G.; van Dinther, C.
2009. Proceedings of the 15th Americas Conference on Information Systems, San Francisco, USA, Aug 6-9, 2009, Paper 764
Reports
Knowledge Intensive Services Procurement Strategy.
Satzger, G.; Schulteß, P.; Neus, A.
2009. Karlsruhe
Presentations
People Services : Manpower as a Service.
Kern, R.; Zirpins, C.; Satzger, G.
2009. 18th Annual Frontiers in Service Conference, Honolulu, Hawaii, USA, 29th October - 1st November 2009
2008
Book Chapters
Service Science: Hype or Cornerstone for Future Success - A Five-Step Roadmap to Clarity.
Satzger, G.; Ganz, W.; Kremer, A.
2008. New horizons for the role and production of services: RESER 2008 - programme and abstracts; September 25th - 26th 2008, Stuttgart, Germany. Ed.: W. Ganz, 4 S., Fraunhofer IRB Verl., Stuttgart
Conference Proceedings Articles
Dienstleistungswissenschaft - Anforderungen der Praxis an Dienstleistungsforschung und -lehre.
Satzger, G.
2008. Technologie und Dienstleistung: Innovationen in Forschung, Wissenschaft und Unternehmen. Beiträge der 7. Dienstleistungstagung des BMBF. Hrsg.: I. Gatermann, 187 - 195, Campus-Verl., Frankfurt/M.
Presentations
Service Science : Hype or Cornerstone for Future Success - A Five-Step Roadmap to Clarity.
Satzger, G.; Ganz, W.; Kremer, A.
2008. 18th International Research on Services Conference, RESER 2008, Stuttgart, Germany
Procurement of Knowledge-Intensive Services : A Maturity Model.
Neus, A.; Satzger, G.
2008. 17th Annual Frontiers in Service Conference, Washington, D.C., USA, 2nd - 5th October 2008
1999
Book Chapters
Informations- und Kommunikationskosten.
Satzger, G.; Huther, A.
1999. Kosten-Controlling: neue Methoden und Inhalte. Hrsg.: T. M. Fischer, 479 - 505, Schäffer-Poeschel, Stuttgart
Journal Articles
Leasing, Steuern und Intermediäre.
Satzger, G.
1999. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, 51 (4), 325 - 349
Electronic Commerce: Ein Instrument zur Steuergestaltung?.
Satzger, G.
1999. Wirtschaftsinformatik, 41 (1), 40 - 47
Leasing selbstgenutzter Wohnimmobilien.
Buhl, H. U.; Hinrichs, J.; Satzger, G.; Schneider, J.
1999. Die Betriebswirtschaft, 59 (3), 316 - 331
Conference Proceedings Articles
Integrierte Rendite-/Risikosteuerung auf Basis gewichteter Kapitalkosten?.
Satzger, G.; Reitwiesner, B.
1999. Elektronische Dienstleistungswirtschaft und Financial Engineering: 2. internationale FAN-Tagung 1999. Hrsg.: M. Steiner, 113 - 138, Schüling, Münster
Die Besteuerung des internationalen elektronischen Handels und deren Auswirkungen auf Leistungsangebote und Standortentscheidungen.
Satzger, G.
1999. Managementinstrumente und -konzepte: Entstehung, Verbreitung und Bedeutung für die Betriebswirtschaftslehre; Tagungsband der 60. Jahrestagung, Wien vom 2. - 6. Juni 1998. Hrsg.: A. Egger, 225 - 240, Schäffer-Poeschel, Stuttgart
1998
Presentations
Re-Intermediation Based on Electronic Markets.
Dümpe, O.; Satzger, G.; Will, A.
1998. 5th Research Workshop on Electronic Markets, October 1998, London, Great Britain
1997
Journal Articles
Die Nutzung selbst erstellter Investitionsgüter in ausgegliederten Unternehmungsteilen - eine finanzwirtschaftliche Analyse.
Satzger, G.; Buhl, H. U.
1997. Zeitschrift für Betriebswirtschaft, 67 (10), 1005 - 1025
Zur Komplexität von Leistungen als Basis von Marketing-Entscheidungen.
Satzger, G.
1997. Zeitschrift für Betriebswirtschaft, 67 (7), 781 - 784
Conference Proceedings Articles
Electronic Commerce in an International Environment - A Tax Perspective.
Satzger, G.
1997. Global business in the information age: proceedings of the 23rd Annual EIBA Conference, Stuttgart, December 14 - 16, 1997. Ed.: K. Macharzina, 231 - 247, EXTEC, Stuttgart
System Integration in Information Technology : An Intermediation Rather Than a Procurement Task.
Satzger, G.
1997. ECIS 1997 : Proceedings of the 5th European Conference on Information Systems : University College Cork, Cork, Ireland, Volume 1, 19th - 21st June 1997. Ed.: R. Galliers, 1-13, Cork Publ. Ltd, Cork (IRE)
1995
Journal Articles
Die Gestaltung von Rücknahmegeschäften aus finanzwirtschaftlicher Sicht.
Satzger, G.
1995. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, 47 (6), 558 - 574
Conference Proceedings Articles
An Optimization Approach Integrating Technical and Financial Objectives.
Buhl, H. U.; Satzger, G.; Wirth, A.
1995. Proceedings of the 3rd European Conference on Information Systems ECIS '95: Athens - Greece, June 1-3, 1995, Vol. 1. Ed.: G. Doukidis, 535 - 545, Print Xpress, Athens
1994
Book Chapters
Die Integration technischer und betriebswirtschaftlicher Aspekte im Technologiemanagement, dargestellt am Beispiel der Hardware-Bereitstellung.
Buhl, H. U.; Satzger, G.; Wirth, A.
1994. Technologiemanagement und Technologien für das Management: an der Universität Stuttgart 1993. Hrsg.: E. Zahn, 41 - 56, Schäffer-Poeschel, Stuttgart
Journal Articles
Integrierte Entscheidungsunterstützung für die Hardwareplanung.
Satzger, G.; Wirth, A.
1994. Wirtschaftsinformatik, 36 (6), 535 - 545
1993
Monographs
Entscheidungsunterstützung für Hardware-Investitionen.
Satzger, G.
1993. Dt. Univ.-Verl., Wiesbaden
Journal Articles
Investitionsentscheidungen bei physisch verschleißfreien Investitionsgütern.
Buhl, H. U.; Satzger, G.; Wirth, A.
1993. Zeitschrift für Betriebswirtschaft, 63 (5), 471 - 485
Conference Proceedings Articles
MIPS - An Interactive Decision Support System for Hardware Investment Planning.
Buhl, H. U.; Satzger, G.; Wirth, A.
1993. Operations research '92: extended abstracts of the 17th Symposium on Operations Research held at the Universität der Bundeswehr Hamburg at August 25 - 28, 1992. Ed.: A. Karmann, 285 - 288, Physica-Verl., Heidelberg
1990
Journal Articles
Mentorenprogramme.
Satzger, G.
1990. Die Betriebswirtschaft, 50 (4), 555 - 556