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Hottum

Dipl.-Inform.Wirt. Peter Hottum

General Manager
Office Hours: by appointment
Room: 4B-01
Phone: +49 721 608-45777
peter hottumPvk4∂kit edu

Kaiserstr. 89

Building 05.20
D-76133 Karlsruhe



Activities

Current research topics:

Research Interests

  • Service Analytics and Data Mining
  • Service Systems and Value Co-Creation
  • Customer Contribution Management (CCM)
  • Customer Involvement and Service Quality
  • Service Science, Management and Engineering (SSME)

Teaching

  • Service Innovation in Practice (practical seminar)
  • Service Science Management and Engineering (seminar)
  • Service Innovation (lecture and exercise)

Projects

  • DELFIN - Services for Electric Mobility
  • SiNLAB - Service Innovation Lab
  • INSPIRE - Improving Service Productivity in Healthcare
  • ServUp - Dynamic lifecycle oriented productivity management for Services
  • ServIN - Service Innovation and Methods
  • SerProM - Service Procurement

Curriculum Vitae

Peter graduated in Information Engineering and Management at the Universität Karlsruhe (TH). During his studies he gained project experience in service and industrial companies, like IBM (Global Business Services, Munich), SAP (Inspire/Research, Walldorf), Daimler (Truck Group Europe, Woerth) and Siemens (Power Transmission and Distribution, Shanghai). He wrote his Diploma thesis on a topic related to challenges and solution statements on procurement of knowledge-intensive services.

In July 2009, Peter joined the Karlsruhe Service Research Institute as a member of the Digital Service Innovation research group. From March to June 2012, he worked with Professor Stephen Kwan as a visiting scholar at San José State University (USA). Since November 2015 he is the General Manager of the Karlsruhe Service Research Institute.

Based on his interdisciplinary research in the domain of Service Science Peter has authored articles in various disciplines of Business Research (such as Service Management, Information Systems and Operations Research). Those articles have been published in renowned journals (e.g., zfbf (in German), Service Science and Service Industries Journal) and at conferences (e.g., International Conference on Exploring Service ScienceHawaii International Conference on System Sciences and International Conference on Operations Research).

Awards

  • Research Travel Scholarship of the Karlsruhe House of Young Scientists 2012
  • Award of the Department of Economics and Management for the exercise on Service Innovation 2010

Academic and Scientific Activities

  • Co-Chair of the workshop 'IT-enabled services for e-mobility 2013' in the context of the 43rd annual meeting of the Gesellschaft für Informatik (GI e.V.)
  • Chair of the session 'Service Analytics and Optimization' at the International Conference on Operations Research 2014
  • Session chair at the 6th International Conference on Exploring Service Science 2015
  • Member of the workshop committee of the 1st Karlsruhe Service Summit Research Workshop 2015
  • Session chair at the 24th Annual Frontiers in Service Conference 2015
  • Member of the workshop committee of the 2nd KSS Research Workshop 2016
  • Local Arrangements Chair of the 12th International Conference on Design Science Research in Information Systems and Technology 2017

Publications

List publications according to year

All 2017 2016 2015 2014 2013 2012 2011 2010 2009

List publications according to type

All Article Inbook Inproceedings Misc Techreport

Journal Contributions

  • Satzger, G.; Hottum, P. 2015
    Management der Interaktionsqualität in industriellen Dienstleistungsnetzwerken – Ein Service-Analytics-Ansatz für die Störungsbearbeitung
    Zeitschrift für betriebswirtschaftliche Forschung, (Sonderheft 69), 150-173, more.

  • Kwan, S.; Hottum, P. 2014
    Maintaining Consistent Customer Experience in Service System Networks
    Service Science, vol. 6 (2), 136-147, [DOI].

  • Janeschek, S.; Hottum, P.; Kicherer, F.; Bienzeisler, B. 2013
    The Dynamics of Service Productivity and Value Creation: A Service Life Cycle Perspective
    The Service Industries Journal, vol. 33 (3-4), 366-377, [DOI].

  • Straub, T.; Kohler, M.; Hottum, P.; Arrass, V.; Welter, D. 2013
    Customer Integration in Service Innovation: An Exploratory Study
    Journal of Technology Management & Innovation, vol. 8 (3), 25-33.

  • Schulteß, P.; Wegener, S.; Neus, A.; Satzger, G. 2010
    Innovating for and with your service customers: An assessment of the current practice of collaborative service innovation in Germany
    Procedia - Social and Behavioral Sciences, vol. 2 (4), 6503-6515, [DOI].


Articles in Books and Collections

  • Reuter-Oppermann, M.; Morana, S.; Hottum, P. 2017
    Towards Designing an Assistant for Semi-Automatic EMS Dispatching
    forthcoming, vol. Proceedings of the 50th Hawaii International Conference on System Sciences.

  • Kunze von Bischhoffshausen, J.; Hottum, P.; Schüritz, R. 2016
    Service Science Textbooks: Opportunities of an Interdisciplinary Approach
    Lecture Notes in Business Information Processing.

  • Kohler, M.; Hottum, P.; Fromm, H.; Satzger, G. 2015
    Produktivität und Kundeneinbindung: Analyse der Auswirkungen des Kundenbeitrags für die Dienstleistungsentwicklung
    ServUp: Phasenübergreifendes Service Life Cycle Management zur Steigerung der Dienstleistungsproduktivität, 66-90, Fraunhofer-Verlag.

  • Kunze von Bischhoffshausen, J.; Hottum, P.; Straub, T. 2015
    Service Co-creation
    Fundamentals of Service Systems, forthcoming, In: Cardoso, J.; Fromm, H.; Studer, R.; Nickel, S.; Weinhardt, C.; Satzger, G. (eds.), Springer, A KSRI textbook on Service Science.

  • Hottum, P.; Kühl, N.; Stryja, C. 2015
    Dienstleistungen für Elektromobilität: Netzwerke und Allianzen
    Dienstleistungen für Elektromobilität - Ergebnisse einer Expertenstudie, In: Cocca, S.; Fabry, C.; Stryja, C. (eds.), 47-61, Fraunhofer Verlag, Stuttgart, ISBN: 978-3-8396-0831-9.

  • Reuter, M.; Kunze von Bischhoffshausen, J.; Hottum, P. 2015
    Towards an IT-Based Coordination Platform for the German Emergency Medical Service System
    Proceedings of the International Conference on Exploring Service Science 1.5, In: Novoa, H.; Dragoicea, M. (eds.), Porto, Portugal, vol. Lecture Notes in Business Information Processing, 201, 253-263, Springer, ISBN: 978-3-319-14979-0, [DOI].

  • Hottum, P.; Kieninger, A.; Brinkhoff, P. 2015
    Towards a Framework of Influence Factors for Value Co-Creation in Service Systems
    Proceedings of the International Conference on Exploring Service Science 1.5, In: Novoa, H.; Dragoicea, M. (eds.), Porto, Portugal, vol. Lecture Notes in Business Information Processing, 201, 1-11, Springer, ISBN: 978-3-319-14979-0, [DOI].

  • Stryja, C.; Schüritz, R.; Kühl, N.; Hottum, P.; Satzger, G. 2015
    Entwicklung eines Frameworks zur Beschreibung von Geschäftsmodellen für Elektromobilitätsdienstleistungen
    Konferenzband der 9. Internationalen Energiewirtschaftstagung (IEWT), Wien, Österreich.

  • Hottum, P.; Reuter-Oppermann, M. 2015
    Towards a Customer-oriented Queuing in Service Incident Management
    Operations Research Proceedings 2014, forthcoming, In: Lübbecke, M.; Koster, A.; Letmathe, P.; Madlener, R.; Peis, B.; Walther, G. (eds.), Springer.

  • Stryja, C.; Hottum, P.; Fromm, H. 2014
    Service Networks in the Area of E-Mobility
    Proceedings of the 5th AHFE Conference 19 - 23 July 2014, Krakow, Poland.

  • Kwan, S.; Hottum, P. 2013
    Maintaining Consistent Customer Experience in Service System Networks
    Proceedings of the 2013 Naples Forum on Service, Napoli, Italy.

  • Janeschek, S.; Kohler, M.; Rößner, A.; Hottum, P. 2013
    Service Productivity – Measuring and Improving the Value created through Services
    Presentation at the 22nd Annual Frontiers in Service Conference, Taipei/Taiwan.

  • Seiringer, W.; Hottum, P.; Cardoso, J. 2013
    Increase Accuracy of Service Costing using Customer Involvement - An Application Scenario based on Service System Analytics
    Proceedings of the SIG Service Workshop, Milan, Italy.

  • Hottum, P.; Lorenz, R.; Neus, A.; Schultz, C. 2012
    Innovation Patterns and Barriers
    Methods in Service Innovation: Current Trends and Future Perspectives, In: Ganz, W.; Satzger, G.; Schultz, C. (eds.), 13-24, Fraunhofer Verlag, Stuttgart, ISBN: 978-3839603604.

  • Lorenz, R.; Burger, T.; Hottum, P. 2012
    Barriers to Service Innovation - Perspectives from Research and Practice
    Proceedings of IEEE International Conference on Management of Information and Technology, Sanur, Bali.

  • Rößner, A.; Kramer, J.; Hottum, P.; Kohler, M. 2012
    Steigerung der Dienstleistungsproduktivität durch Service Management: Optimaler Einsatz der Ressourcen und Auswirkungen auf die Dienstleistungsarbeit
    Proceedings of the 3rd Rostock Conference on Service Research.

  • Kicherer, F.; Hottum, P.; Janeschek, S.; Bienzeisler, B. 2011
    Service productivity in the context of the service life cycle
    Proceedings of the 21. International RESER Conference.

  • Hottum, P.; Schaff, M.; Müller-Gorchs, M.; Howahl, F.; Görlitz, R. 2011
    Capturing and Measuring Quality and Productivity in Healthcare Service Systems
    Proceedings of the 21. International RESER Conference.

  • Wegener, S.; Neus, A.; Schulteß, P. 2009
    Managing Service Innovation: Empirical Evidence from Practitioners on Use and Utility of Structured Methods and Tools
    2009 RESER Conference Papers.


Miscellaneous Publications

  • Kwan, S.; Hottum, P. 2015
    Measuring Integration Service Quality Gap in a Service System Network
    Presentation at the 24th Annual Frontiers in Service Conference, forthcoming.

  • Hottum, P.; Satzger, G.; Hackober, C.; Schäfer, B. 2015
    Operationalizing Value Co-Creation: An Analytics Approach to Measuring Customer Contribution in Service Incident Management
    Presentation at the 24th Annual Frontiers in Service Conference, forthcoming.

  • Schüritz, R.; Kühl, N.; Stryja, C.; Hottum, P.; Satzger, G. 2015
    Business Models for Electric Mobility Services – Development of a user focused framework
    Presentation at the 24th Annual Frontiers in Service Conference.

  • Hottum, P.; Reuter, M.
    Ideas on Customer-oriented Queuing in Service Incident Management
    (2014)

  • Kwan, S.; Hottum, P. 2014
    The Integration Quality Gap in Service System Networks
    Presentation at the INFORMS Annual Meeting.

  • Kwan, S.; Hottum, P.; Kieliszewski, C. 2012
    Moving from B2X to B2X2Y value propositions in service system networks
    Presentation at the 1st International Conference on Human Side of Service Engineering.

  • Fromm, H.; Hottum, P. 2012
    Productivity Measurement in Complex Service Systems - A White Paper on (Im-)Possibilities
    Presentation at Fifth annual EurOMA Service Operations Management Forum, 19-20 September 2012.

  • Hottum, P.; Howahl, F. 2011
    Towards a Productivity-Oriented Model of Service Systems
    Presentation at the 20th Annual Frontiers in Service Conference, Columbus/Ohio, USA.

  • Howahl, F.; Hottum, P.; Fromm, H.; Satzger, G. 2011
    Fundamentals of a productivity model for service systems
    Presentation at the Academic Conference "Understanding Complex Service Systems Through Different Lenses".

  • Neus, A.; Schulteß, P. 2010
    Service Innovation in theory versus practice: Are current normative process models helpful or harmful?
    Presentation at the Pre-Conference on Service and Solution Innovation - 19th Annual Frontiers in Service Conference, Karlstad, Sweden.

  • Schulteß, P.; Neus, A.; Kohler, M.; Wilckens, M. 2010
    Service Innovation Labs - Capturing the Power of Experimentation
    Presentation at the 19th Annual Frontiers in Service Conference, Karlstad, Sweden.

  • Satzger, G.; Schulteß, P.; Neus, A.
    Knowledge Intensive Services Procurement Strategy
    (2009)