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Dipl.-Inform.Wirt. Peter Hottum

General Manager
Office Hours: by appointment
Room: 4C-20
Phone: +49 721 608-45777
peter hottumOcw6∂kit edu

Kaiserstr. 89

Building 05.20
D-76133 Karlsruhe


Current research topics:

Research Interests

  • Service Analytics and Data Mining
  • Service Systems and Value Co-Creation
  • Customer Contribution Management (CCM)
  • Customer Involvement and Service Quality
  • Service Science, Management and Engineering (SSME)


  • Service Innovation in Practice (practical seminar)
  • Service Science Management and Engineering (seminar)
  • Service Innovation (lecture and exercise)


  • DELFIN - Services for Electric Mobility
  • SiNLAB - Service Innovation Lab
  • INSPIRE - Improving Service Productivity in Healthcare
  • ServUp - Dynamic lifecycle oriented productivity management for Services
  • ServIN - Service Innovation and Methods
  • SerProM - Service Procurement

Curriculum Vitae

Peter graduated in Information Engineering and Management at the Universität Karlsruhe (TH). During his studies he gained project experience in service and industrial companies, like IBM (Global Business Services, Munich), SAP (Inspire/Research, Walldorf), Daimler (Truck Group Europe, Woerth) and Siemens (Power Transmission and Distribution, Shanghai). He wrote his Diploma thesis on a topic related to challenges and solution statements on procurement of knowledge-intensive services.

In July 2009, Peter joined the Karlsruhe Service Research Institute as a member of the Digital Service Innovation research group. From March to June 2012, he worked with Professor Stephen Kwan as a visiting scholar at San José State University (USA). Since November 2015 he is the General Manager of the Karlsruhe Service Research Institute.

Based on his interdisciplinary research in the domain of Service Science Peter has authored articles in various disciplines of Business Research (such as Service Management, Information Systems and Operations Research). Those articles have been published in renowned journals (e.g., zfbf (in German), Service Science and Service Industries Journal) and at conferences (e.g., International Conference on Exploring Service ScienceHawaii International Conference on System Sciences and International Conference on Operations Research).


  • Research Travel Scholarship of the Karlsruhe House of Young Scientists 2012
  • Award of the Department of Economics and Management for the exercise on Service Innovation 2010

Academic and Scientific Activities

  • Co-Chair of the workshop 'IT-enabled services for e-mobility 2013' in the context of the 43rd annual meeting of the Gesellschaft für Informatik (GI e.V.)
  • Chair of the session 'Service Analytics and Optimization' at the International Conference on Operations Research 2014
  • Session chair at the 6th International Conference on Exploring Service Science 2015
  • Member of the workshop committee of the 1st Karlsruhe Service Summit Research Workshop 2015
  • Session chair at the 24th Annual Frontiers in Service Conference 2015
  • Member of the workshop committee of the 2nd KSS Research Workshop 2016
  • Local Arrangements Chair of the 12th International Conference on Design Science Research in Information Systems and Technology 2017


List publications according to year

All 2017 2016 2015 2014 2013 2012 2011 2010 2009

List publications according to type

All Article Inbook Inproceedings Misc Techreport

Journal Contributions

  • Satzger, G.; Hottum, P. 2015
    Management der Interaktionsqualität in industriellen Dienstleistungsnetzwerken – Ein Service-Analytics-Ansatz für die Störungsbearbeitung
    Zeitschrift für betriebswirtschaftliche Forschung, (Sonderheft 69), 150-173, more.

Articles in Books and Collections

  • Kohler, M.; Hottum, P.; Fromm, H.; Satzger, G. 2015
    Produktivität und Kundeneinbindung: Analyse der Auswirkungen des Kundenbeitrags für die Dienstleistungsentwicklung
    ServUp: Phasenübergreifendes Service Life Cycle Management zur Steigerung der Dienstleistungsproduktivität, 66-90, Fraunhofer-Verlag.

  • Kunze von Bischhoffshausen, J.; Hottum, P.; Straub, T. 2015
    Service Co-creation
    Fundamentals of Service Systems, forthcoming, In: Cardoso, J.; Fromm, H.; Studer, R.; Nickel, S.; Weinhardt, C.; Satzger, G. (eds.), Springer, A KSRI textbook on Service Science.

  • Hottum, P.; Kühl, N.; Stryja, C. 2015
    Dienstleistungen für Elektromobilität: Netzwerke und Allianzen
    Dienstleistungen für Elektromobilität - Ergebnisse einer Expertenstudie, In: Cocca, S.; Fabry, C.; Stryja, C. (eds.), 47-61, Fraunhofer Verlag, Stuttgart, ISBN: 978-3-8396-0831-9.

  • Reuter, M.; Kunze von Bischhoffshausen, J.; Hottum, P. 2015
    Towards an IT-Based Coordination Platform for the German Emergency Medical Service System
    Proceedings of the International Conference on Exploring Service Science 1.5, In: Novoa, H.; Dragoicea, M. (eds.), Porto, Portugal, vol. Lecture Notes in Business Information Processing, 201, 253-263, Springer, ISBN: 978-3-319-14979-0, [DOI].

  • Hottum, P.; Kieninger, A.; Brinkhoff, P. 2015
    Towards a Framework of Influence Factors for Value Co-Creation in Service Systems
    Proceedings of the International Conference on Exploring Service Science 1.5, In: Novoa, H.; Dragoicea, M. (eds.), Porto, Portugal, vol. Lecture Notes in Business Information Processing, 201, 1-11, Springer, ISBN: 978-3-319-14979-0, [DOI].

  • Stryja, C.; Schüritz, R.; Kühl, N.; Hottum, P.; Satzger, G. 2015
    Entwicklung eines Frameworks zur Beschreibung von Geschäftsmodellen für Elektromobilitätsdienstleistungen
    Konferenzband der 9. Internationalen Energiewirtschaftstagung (IEWT), Wien, Österreich.

  • Hottum, P.; Reuter-Oppermann, M. 2015
    Towards a Customer-oriented Queuing in Service Incident Management
    Operations Research Proceedings 2014, forthcoming, In: Lübbecke, M.; Koster, A.; Letmathe, P.; Madlener, R.; Peis, B.; Walther, G. (eds.), Springer.

Miscellaneous Publications

  • Kwan, S.; Hottum, P. 2015
    Measuring Integration Service Quality Gap in a Service System Network
    Presentation at the 24th Annual Frontiers in Service Conference, forthcoming.

  • Hottum, P.; Satzger, G.; Hackober, C.; Schäfer, B. 2015
    Operationalizing Value Co-Creation: An Analytics Approach to Measuring Customer Contribution in Service Incident Management
    Presentation at the 24th Annual Frontiers in Service Conference, forthcoming.

  • Schüritz, R.; Kühl, N.; Stryja, C.; Hottum, P.; Satzger, G. 2015
    Business Models for Electric Mobility Services – Development of a user focused framework
    Presentation at the 24th Annual Frontiers in Service Conference.