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Prof. Dr. Gerhard Satzger

Group: Digital Service Innovation
Office Hours: Nach Vereinbarung
Room: 4C-05
Phone: +49 721 608-48763
Fax: +49 721 608-45655
gerhard satzgerZlh8∂kit edu

Kaiserstr. 89
Gebäude 5.20, 4. OG
D-76133 Karlsruhe



Prof. Dr. Gerhard Satzger is Director at KSRI and is leading the research group "Digital Service Innovation".  His career does reflect essential objectives of the KSRI: interdisciplinarity and the interlock between academia and industry:  Dr. Satzger has managed to switch between both worlds throughout his career.  In addition to his academic qualifications and experience, he can draw upon a long standing record in national and international leadership positions in the IT industry.

His research focuses on the development and management of IT-based and IT-supported services, in particular on innovation via individualized design of services for customers and corresponding business models.

  • Service Innovation
  • Service Transformation
  • Service Analytics

Curriculum Vitae

Dr. Satzger has obtained a diploma in Business Engineering from the University of Karlsruhe and an MBA from Oregon State University/USA. In 1993, he completed a Ph.D. program at the University of Giessen, before he earned his “Habilitation” from the University of Augsburg based on his work on „Capital Intensive Services in Global Markets“.

In 1989, Dr. Satzger joined IBM and initially held several consulting and financial management positions. Later, he spent time as assistant professor at the University of Augsburg before returning to IBM Germany as head of controlling in 1998. From 2001 to 2002 he ran the central planning group for IBM Europe/Middle East/Africa, based in Paris. From 2003 onwards, he was CFO of Global Technology Services in Germany - IBM's business unit that includes the IT outsourcing business as well as technical infrastructure projects. In 2008, Dr. Satzger co-founded the Karlsruhe Service Research Institute, a joint institution of IBM and the University of Karlsruhe, and led its research group “Digital Service Innovation”. Between 2011 and 2014, Dr. Satzger lead a research-prone unit of IBM in Europe (IBM Business Performance Services) and managed global projects targeting enterprise transformation via the application of data-driven decisions (“Big Data”, “Business Analytics”).  Effective August 2014, Dr. Satzger returned to KIT and is leading KSRI as one of its directors.

Although spending just a few years exclusively in academia, Dr. Satzger has authored more than 50 articles in finance and services, many published in renowned journals (e.g., Business and Systems Engineering, ZfB, ZfbF, International Journal of Cooperative Information Systems, e‑Service Journal, IJSSMET) and conferences (e.g., ICSOC, HICCS, ECIS, IEEE CBI).

Dr. Satzger has received a variety of awards throughout his career, e.g. fellowship in the German National Academic Foundation, personal research grants from the State of Bavaria and Datev, nomination for IBM’s Golden Circle, the IBM Faculty Award and several recognitions of KIT for teaching quality. He serves on various boards and committees, e.g. the workgroup “Growth and International Management” of the Schmalenbach-Gesellschaft or the German Association of Law and Informatics (DGRI).


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Journal Contributions

Articles in Books and Collections

  • Blomberg, J.; Boyette, N.; Chandra, A.; Oh, S.; Zhou, R.; Strong, R.; Jones, W.; Gehb, O.; Vogt, A.; Satzger, G. 2014
    Forecasting Service Profitability - Connecting Services Engagement with Service Delivery
    Proceedings of the 11th IEEE International Conference on Services Computing (SCC) 2014, Anchorage, USA, 370-377, [DOI], more.

  • Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H. 2014
    Transition and Delivery Challenges of Retained Organizations in IT Outsourcing
    Proceedings of the Fifth International Conference on Exploring Services Science, In: Léonard, M.; Snene, M. (eds.), Geneva, Switzerland, vol. LNBIP, 169, 56-71, Springer, ISBN: 978-3-319-04809-3.

  • Schmitz, B.; Kieninger, A.; Satzger, G.; Fromm, H. 2014
    Towards the Consideration of Performance Risks for the Design of Service Offers
    Proceedings of the 5th International Conference on Exploring Services Science, In: Léonard, M.; Snene, M. (eds.), Geneva, Switzerland, vol. Lecture Notes in Business Information Processing (LNBIP), 169, 108-123, Springer, ISBN: 978-3-319-04809-3, [DOI].