Research Focus: Health Care Services, Service Productivity, Service Systems
Content and Goals
The project is being funded by BMBF under funding number 01FL10082.
Researchers at KSRI and FZI work in the INSPIRE project with hospitals and nursing organizations on the question of how to measure and improve the care of patients. For this purpose we make use of instruments of service research, considering the medical and nursing organizations as service providers. In two specific examples we will point out how these new perspective can help to realize innovations in the health care sector.
The project Inspire aims at
- creating solutions to improve the productivity of health care services
- providing a data base to evaluate the quality of services within the complete patient care pathway
- an empirical analysis of service provider support
- realizing a continuous innovation process by improving services quality and productivity in the health care sector