- IT Service Management (ITSM)
- Cloud Computing, IT Outsourcing, Multi-Provider Outsourcing
- Retained Organizations, Service Innovation
- Service Organization Design
Marius Goldberg is an IT Management Consultant with IBM Global Technology Services and a researcher with the Digital Service Innovation Group. He focuses on the design of service organizations.
Marius Goldberg graduated in Information Engineering and Management at the KIT and at the Carlos III de Madrid. During his studies he gained project experience in diverse organizations, like Engange AG, Inno Scandinavia AB und IBM (Global Business Services, Frankfurt). He wrote his Diploma thesis on a topic related to challenges and solution statements on the design of retained organizations in IT outsourcing.
Since 2011, Marius Goldberg is working with IBM (Global Technology Services / ITS, Ehningen). Since then, he has managed strategy and organization consulting engagements for major international clients. Since 2012, Marius Goldberg is a researcher at the Karlsruhe Service Research Institute (KSRI).
Due to the interdisciplinary activities of KSRI researchers publication lists also contain publications that have not explicitly been developed in the course of their activities at KSRI.
Transition and Delivery Challenges of Retained Organizations in IT Outsourcing
Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H.
2014. Exploring Services Science - 5th International Conference (IESS’14), Geneva, Schweiz, February 5-7, 2014. Ed.: M. Snene, 56–71, Springer, Berlin. doi:10.1007/978-3-319-04810-9_5
Organizational Models for the Multi-sourcing Service Integration and Management Function
Goldberg, M.; Kieninger, A.; Fromm, H.
2014. IEEE 16th Conference on Business Informatics (CBI’14), Geneva, Schweiz, July 14-17, 2014, 101–107, IEEE, Piscataway (NJ). doi:10.1109/CBI.2014.43