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Information Systems & Service Design

Head: Prof. Dr. Alexander Mädche

The research group Information Systems & Service Design its research on the understanding and design of intelligent, user-centered digital service systems for enterprises and society. The research follows the basic idea of research on digital service systems being a fundamentally sociotechnical and interdisciplinary matter, following a behavioral science as well as a design science research paradigm. Practical relevancy of our research is strongly emphasized through tight cooperation with practice.