@Article{CitationKey,
author = {Kern, Robert and Thies, Hans and Zirpins, Christian and Satzger,
Gerhard},
title = {{Dynamic and Goal-based Quality Management for Human-based Electronic
Services}},
journal = {International Journal of Cooperative Information Systems},
year = {2012},
volume = {21},
pages = {3-29},
number = {1},
doi = {http://dx.doi.org/10.1142/S0218843012400011},
url = {http://digbib.ubka.uni-karlsruhe.de/volltexte/1000026818}}

					

@Inproceedings{CitationKey,
author = {David Bermbach and Robert Kern and Pascal Wichmann and Sandra Rath
and Christian Zirpins},
title = {{An Extendable Toolkit for Managing Quality of Human-based Electronic
Services}},
booktitle = {Proceedings of the AAAI workshop on human computation, San Francisco,
USA},
year = {2011},
publisher = {AAAI Press},
url = {http://www.aaai.org/ocs/index.php/WS/AAAIW11/paper/view/3923/4258}}

					

@Inproceedings{CitationKey,
author = {Satzger, Gerhard and Kern, Robert and Pasing, Andreas and Pfau, Gerhard
and Fritz, Ronald and Schmid Alexander and Peisl Roland},
title = {{People Services: Efficient work processes leveraging the power of
the crowd}},
booktitle = {Abstract. 20th Annual Frontiers in Service Conference},
year = {2011},
address = {Columbus/Ohio, USA}}

					

@Inproceedings{CitationKey,
author = {Kern, Robert and Thies, Hannes and Satzger, Gerhard},
title = {{Efficient Quality Management of Human-Based Electronic Services
Leveraging Group Decision Making}},
booktitle = {Proceedings of the 19th European Conference on Information Systems
- ECIS 2011},
year = {2011},
url = {http://aisel.aisnet.org/ecis2011/112/}}

					

@Inproceedings{CitationKey,
author = {Wichmann, Pascal and Borek, Alexander and Kern, Robert and Woodall,
Philip and Parlikad, Ajith Kumar and Satzger, Gerhard},
title = {{Exploring the “Crowd” as Enabler of Better Information Quality}},
booktitle = {Proceedings of the 16th International Conference on Information
Quality, Australia},
year = {2011},
url =
{http://ssm-vm030.mit.edu/ICIQ/Documents/IQ%20Conference%202011/Papers/03_01_ICIQ2011.pdf}}

					

@Inproceedings{CitationKey,
author = {Kern, Robert and Thies, Hannes and Satzger, Gerhard},
title = {{Statistical Quality Control for Human-Based Electronic Services}},
booktitle = {Service-Oriented Computing - Proceedings ICSOC 2010},
year = {2010},
pages = {243-257},
editor = {Maglio, P and Weske, M and Yang, J and Fantinato, M},
number = {6470},
series = {LNCS},
publisher = {Springer},
doi = {10.1007/978-3-642-17358-5_17},
url = {http://digbib.ubka.uni-karlsruhe.de/volltexte/1000022178}}

					

@Inproceedings{CitationKey,
author = {Kern, Robert and Thies, Hannes and Bauer, Cordula and Satzger, Gerhard},
title = {{Quality Assurance for Human-Based Electronic Services: A Decision
Matrix for Choosing the Right Approach}},
booktitle = {Current Trends in Web Engineering - Proceedings ICWE 2010},
year = {2010},
pages = {421-424},
editor = {Daniel, Florian and Facca, Federico Michele},
volume = {6385},
series = {LNCS},
publisher = {Springer},
doi = {10.1007/978-3-642-16985-4_39},
url = {http://digbib.ubka.uni-karlsruhe.de/volltexte/1000022179}}

					

@Inproceedings{CitationKey,
author = {Kern, Robert and Bauer, Cordula and Thies, Hannes and Satzger, Gerhard},
title = {{Validating results of human-based electronic services leveraging
multiple reviewers}},
booktitle = {Proceedings of the 16th Americas Conference on Information Systems
(AMCIS)},
year = {2010},
address = {Lima, Peru},
url = {http://digbib.ubka.uni-karlsruhe.de/volltexte/1000022266},
abstract = {Crowdsourcing in the form of human-based electronic services (people
services) provides a powerful way of outsourcing so called micro tasks to large
groups of people over the Internet in order to increase the scalability and
productivity of business processes. However, quality management of the work
results continues to be a challenge. Most existing approaches assume that multiple
redundant results delivered by different people for the same task can be
aggregated in order to achieve a reliable result, but for a lot of task types
an automatic aggregation or comparison of task results is not possible. Also,
cost considerations and estimators for outgoing quality have experienced little
attention. Our majority review approach addresses these challenges by leveraging
the crowd not only for delivering work results but also for validating the results
delivered by others. An evaluation in a business context confirms that the
approach is capable of gaining reliable results.



Keywords: crowdsourcing, human computation, statistical quality management}}

					

@Inproceedings{CitationKey,
author = {Kern, Robert and Bauer, Cordula and Thies, Hannes and Satzger, Gerhard},
title = {{Efficient quality management for human-based electronic services}},
booktitle = {Presentation at the 19th Annual Frontiers in Service Conference,
Karlstad, Sweden},
year = {2010},
url = {http://aisel.aisnet.org/ecis2011/112/}}

					

@Misc{CitationKey,
author = {Kern, Robert and Zirpins, Christian and Satzger, Gerhard},
title = {{People Services: Manpower as a Service}},
howpublished = {Presentation at the 18th Annual Frontiers in Service Conference,
Honolulu, USA},
year = {2009}}

					

@Inproceedings{CitationKey,
author = {Robert Kern and Christian Zirpins and Sudhir Agarwal},
title = {{Managing Quality of Human-Based eServices}},
booktitle = {Service-Oriented Computing - ICSOC 2008 Workshops, ICSOC 2008
International Workshops, Sydney, Australia, December 1st, 2008, Revised Selected
Papers},
year = {2009},
pages = {304-309},
editor = {George Feuerlicht and Winfried Lamersdorf},
volume = {LNCS 5472},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
url = {http://disi.unitn.it/~dandrea/ESBE/papers/esbe08_submission_9.pdf}}