@Inproceedings{CitationKey,
author = {Kohler, Marc and Neus, Andreas and Fromm, Hansj\"{o}rg},
title = {{Open Innovation in Service Firms – An Exploratory Study on
Implementation and Potentials for Development}},
booktitle = {Proceedings of the 5th Annual Conference of the Academy of Innovation
and Entrepreneurship - AIE 2012, Macau, China},
year = {2012},
abstract = {Open innovation has played a key role in service innovation research.
Results presented in the literature rely mostly on conceptual and experimental
work. This makes the empirical exploration of the realities of open innovation
in services a promising opportunity. The contribution of this paper is to
investigate the involvement of customers in service innovation activities, as
well as the corresponding method and tool support, and potentials for improvement.
The issues are explored using primary data from a multinational study of service
innovation experts and executives. The results support existing work in finding
customers to be very important contributors in service innovation. However ,
substantial potential for the implementation of active customer participation
strategies is identified. The paper presents a scientific and managerial
contribution by enriching the picture of open innovation in service firms and
by identifying potentials for improvement, together with recommendations for
future work.}}

					

@Inbook{CitationKey,
author = {Hottum, Peter and Lorenz, Robert and Neus, Andreas and Schultz,
Carsten},
title = {{Innovation Patterns and Barriers}},
booktitle = {Methods in Service Innovation: Current Trends and Future
Perspectives},
publisher = {Fraunhofer Verlag, Stuttgart},
chapter = {3},
pages = {13-24},
year = {2012},
editor = {Ganz, Walter and Satzger, Gerhard and Schultz, Carsten},
note = {ISBN: 978-3839603604},
url =
{http://www.amazon.de/Methods-Service-Innovation-Current-Perspectives/dp/3839603609}}

					

@Inbook{CitationKey,
author = {Satzger, Gerhard and Neus, Andreas},
title = {{Principles of Collaborative Innovation – Models and implementation
of open and peer-to-peer innovation approaches}},
booktitle = {Innovation and International Corporate Growth},
publisher = {Springer},
pages = {219-238},
year = {2010},
editor = {Gerybadze, Alexander and Hommel, Ulrich and Reiners, Hans W. and
Thomaschewski, Dieter}}

					

@Article{CitationKey,
author = {Schulte\ss, Peter and Wegener, Sebastian and Neus, Andreas and Satzger,
Gerhard},
title = {{Innovating for and with your service customers: An assessment of the
current practice of collaborative service innovation in Germany}},
journal = {Procedia - Social and Behavioral Sciences},
year = {2010},
volume = {2},
pages = {6503-6515},
number = {4},
month = {06},
doi = {http://dx.doi.org/10.1016/j.sbspro.2010.04.060},
abstract = {Methods for managing innovation have been described in academia
in many contexts. Service innovation processes pose particular challenges compared
to those of product innovation – one of the core reasons being the lack of
dedicated R&D structures in service firms or units. Collaborative innovation
both with employees and with customers can be an effective means to drive
innovation in services. Based on empirical evidence of a study of German
innovation managers, this paper discusses findings of service innovation in
organizational practice. We review the current extent and future potential of
the involvement of employees and customers in the innovation process, as well
implications for companies and academia.}}

					

@Inproceedings{CitationKey,
author = {Neus, Andreas and Schulte\ss, Peter},
title = {{Service Innovation in theory versus practice: Are current normative
process models helpful or harmful?}},
booktitle = {Presentation at the Pre-Conference on Service and Solution Innovation
- 19th Annual Frontiers in Service Conference, Karlstad, Sweden},
year = {2010}}

					

@Inproceedings{CitationKey,
author = {Schulte\ss, Peter and Neus, Andreas and Kohler, Marc and Wilckens,
Max},
title = {{Service Innovation Labs - Capturing the Power of Experimentation}},
booktitle = {Presentation at the 19th Annual Frontiers in Service Conference,
Karlstad, Sweden},
year = {2010},
abstract = {With an accelerating shift from a product-oriented economy towards
a service driven one the understanding of service innovation is becoming
increasingly important. One of the most striking issues is the structural
organisation of innovation activities within companies and with their customers.
While product-based enterprises usually run a R&D department, different
organisational forms are required in service-oriented companies. Dedicated service
innovation laboratories offer a promising opportunity for driving these
activities.}}

					

@Techreport{CitationKey,
author = {Satzger, Gerhard and Schulte\ss, Peter and Neus, Andreas},
title = {{Knowledge Intensive Services Procurement Strategy}},
year = {2009},
institution = {KSRI Research Report}}

					

@Inproceedings{CitationKey,
author = {Kern, Robert and Neus, Andreas and V\"{o}lker, Johanna},
title = {{The Innovation Refrigerator: A methodology for keeping ideas fresh
until the time is right}},
booktitle = {2009 RESER Conference Papers},
year = {2009}}

					

@Inproceedings{CitationKey,
author = {Wegener, Sebastian and Neus, Andreas and Schulte\ss, Peter},
title = {{Managing Service Innovation:

Empirical Evidence from Practitioners on Use and Utility of Structured Methods
and Tools}},
booktitle = {2009 RESER Conference Papers},
year = {2009}}

					

@Article{CitationKey,
author = {J\orgensen, Hans Henrik and Owen, Lawrence and Neus, Andreas},
title = {{Stop improvising change management}},
journal = {Journal of Strategy and Leadership, Vol. 37, No. 2, pp. 38-44},
year = {2009}}

					

@Article{CitationKey,
author = {Jetter, M. and Satzger, G. and Neus, A.},
title = {{Technological Innovation and Its Impact on Business Model, Organization
and Corporate Culture – IBM`s Transformation into a Globally Integrated,
Service-Oriented Enterprise}},
journal = {Business & Information Systems Engineering},
year = {2009},
pages = {37-45},
number = {1},
doi = {10.1007/s12599-008-0002-7},
url = {http://www.springerlink.com/content/m232102k4662p82u/fulltext.pdf}}

					

@Article{CitationKey,
author = {Jetter, M. and Satzger, G. and Neus, A.},
title = {{Technologische Innovation und die Auswirkung auf Gesch\"{a}ftsmodell,
Organisation und Unternehmenskultur}},
journal = {Wirtschaftsinformatik},
year = {2009},
pages = {43-52},
number = {1}}

					

@Misc{CitationKey,
author = {Neus, A. and Satzger, G.},
title = {{Procurement of Knowledge-Intensive Services – A Maturity Model}},
howpublished = {Abstract. Angenommener Beitrag f\"{u}r: 17th Annual Frontiers
in Service Conference, Washington D.C.},
year = {2008}}

					

@Article{CitationKey,
author = {Berman, S. J. and Abraham, S. and Battino, B. and Shipnuck, L. and
Neus, A.},
title = {{New business models for a new media world}},
journal = {Strategy & Leadership, 35 (4), pp. 23-30},
year = {2007},
pages = {23-30}}

					

@Article{CitationKey,
author = {Kaumanns, R. and Siegenheim, V. and Neus, A.},
title = {{Online-Gaming: Von der Nische zum Massenph\"{a}nomen}},
journal = {Medienwirtschaft, 4 (2)},
year = {2007}}

					

@Article{CitationKey,
author = {J\orgensen, H. H. and Neus, A.},
title = {{Die Change Management Routemap: Empirie trifft Erfahrung}},
journal = {Zeitschrift f\"{u}r Organisationsentwicklung 2/2007},
year = {2007}}

					

@Inproceedings{CitationKey,
author = {Neus, A. and Scherf, P. and Gebert, C.},
title = {{Trust & Quality in Electronic Communication: Getting to know your
customers bit-by-bit}},
booktitle = {Proceedings of the GI Conference, Lecture Notes in Informatics,
Gesellschaft f\"{u}r Informatik},
year = {2005}}

					

@Article{CitationKey,
author = {Neus, A. and Scherf, P.},
title = {{Opening Minds – Cultural Change with the Introduction of Open-Source
Collaboration Methods}},
journal = {IBM Systems Journal Special Issue on Open Source, 44 (2)},
year = {2005}}

					

@Inproceedings{CitationKey,
author = {Neus, A. and Scherf, P.},
title = {{Managing Knowledge Peer-to-Peer: Concepts and Challenges.}},
booktitle = {International Journal of Internet and Enterprise Management, 2
(1)},
year = {2004}}

					

@Inproceedings{CitationKey,
author = {Neus, A. and Scherf, P.},
title = {{Peer-to-Peer Knowledge Management: Overcoming Bottlenecks and improving
Information Quality.}},
booktitle = {Proceedings of the International Conference on Electronic Business},
year = {2002},
editor = {Chang, C. Y. and Li, H. L.}}

					

@Inproceedings{CitationKey,
author = {Neus, A.},
title = {{Managing Information Quality in Virtual Communities of Practice: Lessons
Learned from a Decade of exploding Internet Communication}},
booktitle = {Proceedings of the 6th International Conference on Information
Quality at MIT},
year = {2001},
editor = {Pierce, E. and Katz-Haas, R.}}

					

@Inproceedings{CitationKey,
author = {Neus, A.},
title = {{The Quality of Online Registration Information: Factors influencing
user decisions to reveal authentic personal information to online marketers
as part of a perceived barter}},
booktitle = {IQ 2000 – Proceedings of the 2000 MIT Conference on Information
Quality},
year = {2000},
editor = {Klein, B. and Rosen, D.}}