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  • Vössing, M.; Wolff, C. 2017
    Field Service Planning in Practice: A Qualitative Study
    Karlsruhe Service Summit 2017, forthcoming, Karlsruhe.

  • Benz, C.; Kienzle, L.; Feldmann, N. 2017
    Towards Identifying Strategic Innovation Capabilities for Smart Services - A Research Agenda
    forthcoming, Karlsruhe Service Summit 2017.

  • Wolff, C.; Vössing, M. 2017
    Towards Field Agent Dispatching from a System Perspective
    Karlsruhe Service Summit 2017, forthcoming, Karlsruhe.

  • Vössing, M.; Wolff, C. 2017
    Data-driven Decision Support for Field Service Planning
    Presentation at OR2017 - INTERNATIONAL CONFERENCE ON OPERATIONS RESEARCH.

  • Wolff, C.; Vössing, M. 2017
    Simulation-based Estimation of Downtime Costs
    Presentation at OR2017 - INTERNATIONAL CONFERENCE ON OPERATIONS RESEARCH.

  • Hirt, R. 2017
    How to Cope With Incomplete Prediction Input? A Categorization of Techniques For Realizing Robust Analytics for Smart Service Systems
    Karlsruhe Service Summit 2017, forthcoming, Karlsruhe.

  • Zhang, W.; Enders, T.; Li, D. 2017
    GreedyBoost: An Accurate, Efficient and Flexible Ensemble Method for B2B Recommendations
    50th Hawaii International Conference on System Sciences (HICSS), ISBN: 978-0-9981331-0-2, [DOI], more.

  • Benz, C.; Feldmann, N. 2017
    Beyond Funding – Exploring the Effect of Enterprise Crowdfunding on Employee Engagement
    Presentation at the 15th International Open and User Innovation Conference.

  • Kühl, N.; Hunke, F. 2017
    Empirische Studie I: Identifizierung von Elektromobilitätsdienstleistungstypen aus dem Atlas mit Data Mining
    Mit Informationstechnologien zu innovativen Dienstleistungen und Geschäftsmodellen in der Elektromobilität: Empirische Studien zu Geschäftsmodellen und IT für Elektromobilitätsdienstleistungen, 43-51, Fraunhofer Verlag, ISBN: 978-3-8396-1211-8.

  • Vössing, M. 2017
    Towards Managing Complexity and Uncertainty in Field Service Technician Planning
    forthcoming, IEEE 19th Conference on Business Informatics (CBI).

  • Bader, S.; Vössing, M.; Wolff, C.; Walk, J.; Maleshkova, M. 2017
    Supporting the Dispatching Process for Maintenance Technicians in Industry 4.0
    9te Konferenz Professionelles Wissensmanagement, Karlsruhe, more.

  • Hirt, R.; Kühl, N. 2017
    Abbildung kognitiver Fähigkeiten mit Metamodellen
    forthcoming, INFORMATIK 2017, vol. Lecture Notes in Informatics (LNI), Springer, Chemnitz.

  • Vössing, M.; Wolff, C.; Walk, J. 2017
    Simulation-based Technician Field Service Management
    Presentation at the Clausthal-Göttingen International Workshop on Simulation Science.

  • Genennig, S.; Hunke, F.; Jonas, J.; Möslein, K.; Oks, S.; Satzger, G.; Schüritz, R.; Schymanietz, M.; Seebacher, S. 2017
    Smart Services
    Band: 3

  • Wolff, C.; Schmitz, B. 2017
    Determining Cost-Optimal Availability for Production Equipment using Service Level Engineering
    IEEE 19th Conference on Business Informatics (CBI), IEEE.

  • Schüritz, R.; Brand, E.; Satzger, G.; Kunze von Bischhoffshausen, J. 2017
    How to Cultivate Analytics Capabilities Within an Organization? – Design and Types of Analytics Competency Centers
    Proceedings of the 25th European Conference on Information Systems (ECIS), 25, 389-404, Guimarães, Portugal, ISBN: ISBN 978-0-9915567-0-0.

  • Stryja, C.; Kühl, N.; Satzger, G. 2017
    Mit Informationstechnologien zu innovativen Dienstleistungen und Geschäftsmodellen in der Elektromobilität: Empirische Studien zu Geschäftsmodellen und IT für Elektromobilitätsdienstleistungen
    Fraunhofer Verlag, ISBN: 978-3-8396-1211-8.

  • Martin, D.; Kühl, N.; Stryja, C.; Haude, J. 2017
    White spots in business and IT: An explorative study for e-mobility services
    forthcoming, Proceedings of the Electric Vehicle Symposium (EVS) 30, Stuttgart, Germany.

  • Hunke, F.; Seebacher, S.; Schüritz, R.; Illi, A. 2017
    Towards a Process Model for Data-Driven Business Model Innovation
    forthcoming, IEEE 19th Conference on Business Informatics (CBI).

  • Stryja, C.; Satzger, G.; Dorner, V. 2017
    A Decision Support System Design to Overcome Resistance towards Sustainable Innovations
    Proceedings of the 25th European Conference on Information Systems (ECIS), 2885-2895, Guimarães, Portugal, more.

  • Czora, S.; Dix, M.; Fromm, H.; Klöpper, B.; Schmitz, B. 2017
    Mining Industrial Logs for System Level Insights
    Proceedings of the 17th Conference on Database Systems for Business, Technology, and Web - Workshopband, In: Mitschang, B.; Nicklas, D.; Leymann, F.; Schöning, H.; Herschel, M.; Teubner, J.; Härder, T.; Kopp, O.; Wieland, M. (eds.), vol. Lecture Notes in Informatics (LNI), 265, 57--64, ISBN: 978-3-88579-660-2, more.

  • Schmitz, B.; Satzger, G.; Gitzel, R. 2017
    More Observations, More Variables or More Quality? - Data Acquisition Strategies to Enhance Uncertainty Analytics for Industrial Service Contracting
    Proceedings of the 8th International Conference on Exploring Services ScienceRome, In: Za, S.; Dragoicea, M.; Cavallari, M. (eds.), vol. Lecture Notes in Business Information Processing, 279, 159--172, Springer International Publishing, Rome, Italy, ISBN: 978-3-319-56925-3, [DOI], more.

  • Hirt, R.; Kühl, N.; Satzger, G. 2017
    An End-to-End Process Model for Supervised Machine Learning Classification: From Problem to Deployment in Information Systems
    12th International Conference on Design Science Research in Information Systems and Technology (DESRIST).

  • Kühl, N.; Goutier, M.; Ensslen, A.; Jochem, P. 2017
    Empirical insights on customer needs in e-mobility product service systems
    GOR-IE Workshop "Approaches on Operations Research and Industrial Ecology for a Sustainable Resource and Energy Management".

  • Kühl, N. 2017
    Needmining: Towards a modern approach of need elicitation
    Presentation at the WI 2017 Doctoral Consortium.

  • Schüritz, R.; Satzger, G.; Brand, E. 2017
    How to Cultivate Analytics Capabilities within an Organization? – Design Options of Shared Service Center for Analytics
    Presentation at the 26th Annual Frontiers in Service Conference., forthcoming.

  • Schüritz, R.; Satzger, G.; Eiermann, L. 2017
    Data Enriched Services - Options to Apply Advanced Analytics to Infuse Value Propositions
    Presentation at the 26th Annual Frontiers in Service Conference, forthcoming.

  • Hunke, F.; Schüritz, R.; Kühl, N. 2017
    Towards A Unified Approach To Identify Business Model Patterns: A Case Of E-Mobility Services
    Exploring Services Science: 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings, 182-196, Springer International Publishing, [DOI].

  • Seebacher, S.; Schüritz, R. 2017
    Blockchain technology as an Enabler of Service Systems: A Structured Literature Review
    Exploring Services Science: 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings, 12-23, Springer International Publishing, ISBN: 978-3-319-56925-3, [DOI].

  • Schüritz, R.; Seebacher, S.; Dorner, R. 2017
    Capturing Value from Data: Revenue Models for Data-Driven Services
    50th Hawaii International Conference on System Sciences (HICSS).

  • Stryja, C.; Dorner, V.; Riefle, L. 2017
    Overcoming Innovation Resistance beyond Status Quo Bias - A Decision Support System Approach (Research-in-Progress)
    Proceedings of the 50th Hawaii International Conference on System Sciences (HICSS), pp. 567-576, Waikoloa, Hawaii, more.

  • Reuter-Oppermann, M.; Morana, S.; Hottum, P. 2017
    Towards Designing an Assistant for Semi-Automatic EMS Dispatching
    forthcoming, vol. Proceedings of the 50th Hawaii International Conference on System Sciences.