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Schmitz

Dr. Björn Schmitz

Gruppe: Digital Service Innovation
Sprechstunden: Nach Vereinbarung
Raum: 4B-04
Tel.: +49 721 608-45772
Fax: +49 721 608-45655
bjoern schmitzYbo0∂kit edu

Kaiserstraße 89
Gebäude 05.20, 4. OG
D-76133 Karlsruhe


Tätigkeiten

Forschungsinteressen

  • Industrial Services
  • Service Business Models & Contracts
  • Risk Quantification & Prediction
  • Risk-Gain Sharing
  • Service Level Engineering 

Lehre

  • Industrial Services, Vorlesung + Übung
  • Service Pricing, Vorlesung
  • Business and IT Service Management, Vorlesung
  • Service Science, Management and Engineering, Seminar
  • Betreuung von Abschlussarbeiten

Projekte

  • ServIS - Services for the Industrial Site of the Future (Partner: ABB)

Lebenslauf

Björn Schmitz studierte Wirtschaftsingenieurwesen am Karlsruher Institut für Technologie. Seit Juli 2013 ist er wissenschaftlicher Mitarbeiter in der Forschungsgruppe Digital Service Innovation am KSRI. Björn beschäftigt sich in seiner Forschungs inbesondere mit industriellen Dienstleistungen und arbeitet auf diesem Gebiet eng mit dem deutschen Forschungszentrum der ABB zusammen.

Publikationen

Aufgrund der interdisziplinären Aktivitäten der KSRI-Mitglieder werden hier auch Publikationen gelistet, die nicht explizit im Rahmen der Tätigkeiten am KSRI entstanden sind.

2018
Hochschulschriften
Proceedingsbeiträge
Towards a Technician Marketplace using Capacity-Based Pricing.
Wolff, C.; Vössing, M.; Schmitz, B.; Fromm, H.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018
Towards Service-oriented Cognitive Analytics for Smart Service Systems.
Hirt, R.; Kühl, N.; Schmitz, B.; Satzger, G.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018
2017
Proceedingsbeiträge
Mining Industrial Logs for System Level Insights.
Czora, S.; Dix, M.; Fromm, H.; Klöpper, B.; Schmitz, B.
2017. Datenbanksysteme für Business, Technologie und Web (BTW 2017), 17. Fachtagung des GI-Fachbereichs „Datenbanken und Informationssysteme“ (DBIS), Stuttgart, Deutschland, 6. - 10. März 2017. Hrsg.: B. Mitschang, 57–64, Gesellschaft für Informatik e.V., Bonn
Determining cost-optimal availability for production equipment using service level engineering.
Wolff, C.; Schmitz, B.
2017. 19th IEEE Conference on Business Informatics, CBI 2017; Thessaloniki; Greece; 24 July 2017 through 27 July 2017. Ed.: B. Theodoulidis, 176–185, IEEE, Piscataway (NJ). doi:10.1109/CBI.2017.47
More Observations, More Variables or More Quality? - Data Acquisition Strategies to Enhance Uncertainty Analytics for Industrial Service Contracting.
Schmitz, B.; Satzger, G.; Gitzel, R.
2017. 8th International Conference on Exploring Service Science, IESS 2017; Rome; Italy; 24 May 2017 through 26 May 2017. Ed. : M. Dragoicea, 159–172, Springer International Publishing, Cham. doi:10.1007/978-3-319-56925-3_13
2016
Zeitschriftenaufsätze
Industrial Services as a Research Discipline.
Gitzel, R.; Schmitz, B.; Fromm, H.; Isaksson, A.; Setzer, T.
2016. Enterprise modelling and information systems architectures, 11 (4), 1–22. doi:dx.doi.org/10.18417/emisa.11.4
Proceedingsbeiträge
Deriving System Level Insights from Mining Industrial Log Data.
Schmitz, B.; Fromm, H.; Czora, S.; Dix, M.; Klöpper, B.
2016. Proceedings of the 1st Smart Data Innovation Conference, Karlsruhe, Germany, 12th - 13th October 2016, 42–44
A data quality metrics hierarchy for reliability data.
Gitzel, R.; Turrin, S.; Maczey, S.; Wu, S.; Schmitz, B.
2016. 9th IMA International Conference on Modelling in Industrial Maintenance and Reliability (MIMAR), London, UK, 12th - 14th July 2016
Managing Uncertainty in Industrial Full Service Contracts: Digital Support for Design and Delivery.
Schmitz, B.; Duffort, F.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 123–132, IEEE, Piscataway (NJ). doi:10.1109/CBI.2016.22
Vorträge
Business Analytics for Managing Uncertainties in Industrial Service Contracts.
Vössing, M.; Schmitz, B.
2016. Annual International Conference of the German Operations Research Society (GOR), Helmut Schmidt University Hamburg, Germany, 30th August - 2nd September 2016
2015
Buchaufsätze
Service Research.
Cardoso, J.; Schmitz, B.; Kieninger, A.
2015. Fundamentals of Service Systems. Ed.: J. Cardoso, 325–357, Springer, Cham. doi:10.1007/978-3-319-23195-2_10
Service Innovation.
Kohler, M.; Schmitz, B.; Neus, A.
2015. Fundamentals of Service Systems. ed.: J. Cardoso, 75–103, Springer, Cham. doi:10.1007/978-3-319-23195-2_3
Proceedingsbeiträge
What is "Industrial Service"? A Discussion Paper.
Schmitz, B.; Gitzel, R.; Fromm, H.; Setzer, T.; Isaksson, A.
2015. Proceedings of the First Karlsruhe Service Summit Workshop - Advances in Service Research, Karlsruhe, Germany, February 2015. Ed.: R. Görlitz, 113–122, KIT Scientific Publishing, Karlsruhe
2014
Proceedingsbeiträge
Towards the Consideration of Performance Risks for the Design of Service Offers.
Schmitz, B.; Kieninger, A.; Satzger, G.; Fromm, H.
2014. Exploring Services Science - 5th International Conference (IESS’14), Geneva, Schweiz, February 5-7, 2014. Ed.: M. Snene, 108–123, Springer, Berlin. doi:10.1007/978-3-319-04810-9_9
2013
Proceedingsbeiträge
Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers.
Kieninger, A.; Straeten, D.; Kimbrough, S.; Schmitz, B.; Satzger, G.
2013. Proceedings of the 11th International Conference on Wirtschaftsinformatik (WI2013), Volume 2, Leipzig, Germany, 27th February - 1st March 2013. Ed.: R. Alt, 1015–1029, Universität Leipzig, Leipzig
Incorporating Business Impact into Service Offers - A Procedure to Select Cost-Optimal Service Contracts.
Kieninger, A.; Schmitz, B.; Straeten, D.; Satzger, G.
2013. 18th Americas Conference on Information Systems, AMCIS 2012, Seattle, Washington, USA, 9 - 12 August 2012. Ed.: Association for Information Systems, Curran, Red Hook (NY)
2012
Zeitschriftenaufsätze
Business Cost Budgets - A Methodology to Incorporate Business Impact into Service Level Agreements.
Kieninger, A.; Satzger, G.; Straeten, D.; Schmitz, B.; Balthadzhiev, D.
2012. International journal of service science, management, engineering, and technology, 3 (3), 49–64. doi:10.4018/jssmet.2012070104
2011
Proceedingsbeiträge
Towards Service Level Engineering for IT Services - Defining IT Services from a Line of Business Perspective.
Kieninger, A.; Balthadzhiev, D.; Schmitz, B.; Satzger, G.
2011. Proceedings of the 2011 Annual SRII Global Conference (SRII 2011), San Jose/California, USA, March 29 2011 - April 2 2011, 759–766, IEEE, Piscataway (NJ). doi:10.1109/SRII.2011.83

Abschlussarbeiten

 

  • Towards the Development of a Contract Framework for Industrial Services under Consideration of Profit Uncertainty (BA | abgeschlossen)
  • Analyzing Risk Management Approaches to Enhance the Design of Industrial Long-Term Service Contracts (MA | abgeschlossen)
  • Datengetriebene Analyse und Vorhersage von Instandhaltungskosten in industriellen Serviceverträgen (MA | abgeschlossen)
  • Assessment of Field Service Delivery through Simulation (MA | abgeschlossen)
  • Risk Management in Full-Service Contracting - State-of-the-Art and Practices in the Manufacturing Industry (MA | abgeschlossen)
  • Agency Theory and Incentives in Service Contracting (BA | abgeschlossen)
  • Ferninstandhaltung als industrielle Dienstleistung im deutschen Maschinen- und Anlagenbau: Betrachtung aus technischer und wirtschaftlicher Sicht (BA | abgeschlossen)
  • Challenges in Applying Simulation for the Quantification of the Business Impact of Service Incidents (MA | abgeschlossen)